Those are my next steps. The post office "investigated" by asking the mail carrier, who was adamant that he put them in my box. Right, considering a few days ago he gave me my neighbor's stack of bills. They refuse any responsibility. Tracking shows one package "delivered" at 11 am, and the rest delivered at almost 2pm. Ugh.
I refer to it as the Black Hole of Kearny. Living in NJ, pretty much all of my packages go through there -- some more than once, and a few have been through the "arrived, processed, departed" cycle THREE times before they actually send it on to my local PO, 45 miles away.
/emoticons/[email protected] 2x" width="20" height="20" /> I think I will subscribe monthly for a little while!!!!I've had a few packages recently go through there. I think they're not scanning as they should and then this somehow throws off all the scans...I don't know, just speculating. I've just seen tracking stop there and then it ends up delivered a few days later.
Actually I ship USPS for my business quite often and it is their responsibility as the shipper - they will have more impact on a claim / inquiry at this stage than I will. Both parties can contact USPS, but without a delivery being attempted to me or it even tracking in my region, their originating post office should start the investigation.
This is the last reply I received (Saturday evening):
That's almost exactly what I told them: "I expect this type of communication from a corporation like Julep that is more interested in venture capital investments than individual customers. That is precisely why I moved my subscription to Rainbow Honey after reading multiple stories and reviews..."
Thank you for the update. I submitted a USPS request from my end as well and that number is: ______________
My July Mystery Bag did not show up today and the tracking has now not updated for a full week (since (July 7, 2014 at 9:40 pm in Kearny, NJ).
Due to the brevity of this latest reply, its lack of personalization, and the fact that I have still yet to even hear "we apologize" or "we're sorry" regarding any of these past and present issues, I feel like you are not interested in keeping me as a subscriber and customer.
Up until this latest incident I have truly loved your company -- and I still very much love your products (and subscription bag when I receive it).
But there are no assurances this will not be a continuing issue -- and as previously pointed out, my experience with RH's customer service has been far from the norm discussed elsewhere.
It was with much sadness that I just cancelled my Large Mystery Bag shortly before sending this e-mail.
I want Rainbow Honey to want me as a customer as much as I wanted to be your customer. It's heartbreaking to realize that is just not the case.
Especially considering the additional memberships I've brought you by my recommendations online via Facebook, Twitter, Instagram, blogs, and forums in the past.
I don't require free gifts, merchandise credits, or extra bags to keep me happy and keep my business. I have stated more than once that I am a small business owner and not only do I completely understand shipping issues and delays - I also do not hold you personally accountable for them. (The one exception being order #9788 when I had to write concerning an order placed 10 days prior - with no notice during that time that one item was on backorder and the shipping would be delayed on your end.)
However, I also do not think the burden should be placed on the customer to make initial contact with a shipper, or even have to worry about receiving a package when 10 days have passed - or have to wonder when / if a replacement will be issued. This was specifically asked about in my prior communication, and not addressed by you in this one.
At $25.00/month, there are simply too many other subscription services who very much want my business -- including the ones I'm already a part of (<snip of my current suscription list>
I wish your company all the best during it's growing pains phase -- and look forward to your next tracking update -- and also finally receiving what will now -unfortunately- be my last Rainbow Honey Large Mystery Bag.
Thank you for your time and assistance --
/emoticons/[email protected] 2x" width="20" height="20" /> 
They should have sent you a special link email when you first signed up, try searching your inbox for it. You can cancel from that special link.
I've only placed one order, but I ordered Sea Star and the June mystery bag (for my Midsummer FGC) on Sunday the 1st, received an order confirmation on Tuesday the 3rd, received shipping on Thursday the 5th, and received the order itself on Monday the 9th. Based on my one order, the timing on yours does not seem unusual.
Great thanks! I am excited to see what is in the July mystery bag! Is there a place people post what they get or is that on here (in this thread)? Guess I can always google!
Yeah they're rare in that they send you an email when they're getting your order together, AND when it ships. Doesn't take long usually.
