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I got my Rachel box, too. 

It does say on the belt (and in her card) that you can exchange it for a different size but I have no idea how they plan to do that.  I sure don't want to get stuck paying shipping.  I've never heard of M.M. Lafluer.  I'm a size 4 and it's a small belt!  It's really pretty and I like it but...  Including clothing is such a dangerous thing to do.

Anyway, its pretty.  I looked it up and its worth $60 on the website.

And a 25% off coupon for a shirt that's on sale for 50% off?  A coupon that won't work with other sales...  I tried.  Useless.

I'll read her book of tips, I'm not sure why I care about her Twitter friends and the quote card :\  Of course I was pretty generous with my Nina love, even with her funny shoe so I suppose I should cut some slack (except Nina's value was incredible and this... not so much.)

Cancelling, of course.  It looks like the best box is still Nina Garcia.

I was disappointed but I do like the belt.  It's so small I can only wear it at my natural waist (not with my hip slung jeans :p /emoticons/[email protected] 2x" width="20" height="20" />).  I might exchange it but I might keep it as well.  It will look good with a couple dresses I have.

She sounds so nice in her letter that it's hard to be mad about the box because she is really excited about her booklet being included and all that.  So I'm not mad, just disappointed and showing it by cancelling :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Mine is going back to Quarterly today for a full refund. Here is the message I sent them

And what I received back.

Thanks for your feedback, we are sorry to her you are unhappy with Rachel's package! I have included a prepaid UPS return label to this email. If you could kindly drop off your RYQ01 box at any UPS office at your convenience, we will promptly refund your purchase in full upon its return.

Once again we are sorry for the disappointment, please get back to me with any questions!

Best,

Whitney

On Jul 26, 2014 at 05:55PM PDT Crystal wrote:

I am unhappy with the Rachel Yeomans quarterly box I received and would like to return it in its entirety. How do I go about enacting the Quarterly money back guarantee?

Sent from my iPhone

 
Well, I'll say this for Quarterly - they didn't give me a hard time at all. The response to my email was a "sorry you were disappointed - here's a shipping label to return it for full credit." I certainly wouldn't expect anything more than that.

I think I would have been happy with the box if the belt was exchangeable for my size. It looks like a classic piece, made interesting by the color (nit black or tan) and the texture.

Anyway, just wanted to let you all know that their CS did a good job resolving this.

 
Saffyra said:
I got my Rachel box, too. 

It does say on the belt (and in her card) that you can exchange it for a different size but I have no idea how they plan to do that.  I sure don't want to get stuck paying shipping.  I've never heard of M.M. Lafluer.  I'm a size 4 and it's a small belt!  It's really pretty and I like it but...  Including clothing is such a dangerous thing to do.

Anyway, its pretty.  I looked it up and its worth $60 on the website.

And a 25% off coupon for a shirt that's on sale for 50% off?  A coupon that won't work with other sales...  I tried.  Useless.

I'll read her book of tips, I'm not sure why I care about her Twitter friends and the quote card :\  Of course I was pretty generous with my Nina love, even with her funny shoe so I suppose I should cut some slack (except Nina's value was incredible and this... not so much.)

Cancelling, of course.  It looks like the best box is still Nina Garcia.

I was disappointed but I do like the belt.  It's so small I can only wear it at my natural waist (not with my hip slung jeans :p /emoticons/[email protected] 2x" width="20" height="20" />).  I might exchange it but I might keep it as well.  It will look good with a couple dresses I have.

She sounds so nice in her letter that it's hard to be mad about the box because she is really excited about her booklet being included and all that.  So I'm not mad, just disappointed and showing it by cancelling :) /emoticons/[email protected] 2x" width="20" height="20" />
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Yes, we are expected to ship at our cost.  Something that may help is that it's supposed to be a high waist belt - usually worn with dresses.  If you are a size 4 maybe try it that way?  Maybe we can get quarterly to work out a deal where they provide shipping labels for us?  I was surprised the shirt was tied to the coupon as the way it was written in the letter, I thought we had a card for a shirt. :) /emoticons/[email protected] 2x" width="20" height="20" />  Then I thought through it a bit more.  Quarterly's CS is great - so maybe they will work through this for folks.

 
mishmish said:
Yes, we are expected to ship at our cost.  Something that may help is that it's supposed to be a high waist belt - usually worn with dresses.  If you are a size 4 maybe try it that way?  Maybe we can get quarterly to work out a deal where they provide shipping labels for us?  I was surprised the shirt was tied to the coupon as the way it was written in the letter, I thought we had a card for a shirt. :) /emoticons/[email protected] 2x" width="20" height="20" />  Then I thought through it a bit more.  Quarterly's CS is great - so maybe they will work through this for folks.
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I was going to make a similar comment--I looked up the belt (I'm home, not feeling well today), and it's sizing is meant for wearing with a dress, not with pants, which is why it runs small. Still not a lot of help for the plus sized gals... Personally I'd probably need TWO to even wear it at my natural waist!

 
jennm149 said:
Well, I'll say this for Quarterly - they didn't give me a hard time at all. The response to my email was a "sorry you were disappointed - here's a shipping label to return it for full credit." I certainly wouldn't expect anything more than that.

I think I would have been happy with the box if the belt was exchangeable for my size. It looks like a classic piece, made interesting by the color (nit black or tan) and the texture.

Anyway, just wanted to let you all know that their CS did a good job resolving this.
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Wow, I'm surprised, that's great!  I thought their website said, "no refunds."  I think I'm going to keep my belt, but I definitely canceled.

 
Well, that's interesting!  I had no idea we could return boxes :eek: /emoticons/[email protected] 2x" width="20" height="20" />

Hm.

Now I will have to decide about the belt. I do like it but it's the only thing I like, though, thats the problem.

So, return everything and use the same money to get the MSA sub?  Or keep the belt...

GAH!  When I put it like that I should just return everything!

If only the belt didn't look so good with one of my favorite dresses...

 
@@Saffyra - I'm not sure that Quarterly has a general policy allowing returns. The issue I have is that neither the belt nor the shirt is available in a size that will fit me. I politely told them this, mentioned that they should have provided some indication of the sizes of the items, and asked if I could return it.

I think they realized that sending items that weren't available in many sizes without telling people up front was a mistake on their part. Just wanted to give you a heads up that returning might not be a simple thing.

 
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I am going to keep my belt but cancel the sub. I found a white long silk button down and paired the belt with this, black leather pants and blue flats. It looked cute.

 
I'm wondering what Quarterly is doing. Are they doing anything to control what curators are putting in their boxes? I understand the desire not to micromanage and give curators creative reign, but including pieces of paper were a fiasco for them given the last Q-Tip, Hitha on the Go, Coco, etc. Wouldn't they have thought it would be the same for this box?

Wouldn't it have been easier to give us all a free voucher for a belt (like the otterbox for Nina) from the website rather than send us belts that may or may not fit us? And a coupon for a shirt that is already marked down? What the heck?

Although Fancy curators are all over the place, and some of the things really make no sense, at least it's obvious that they have some direction and guidance from Fancy on what people are looking for in boxes.

I'm kind of hoping that MSA shares some of her experiences with working for Quarterly at a later time.

 
I read an interview with the founder; they assign a 'buyer' or 'finder' to each curator to help them pick items. Maybe it's the same person assigned to all these curators with disappointing boxes? That seems a little weird, but you'd think if there's a professional helping, the boxes would be a bit better. This RY box was a huge disappointment, and would have been for even $20.

 
I'm personally ok with the RY box.  I will be swapping sizes for the belt.  At least it's a classic color/texture etc that most people would like.  The wine tote is lovely.   BTW, the RY code allows for free shipping on the site for the shirts, so be sure and take advantage of the 50% off while it's still openly available through July 31st (Save $10 shipping costs). 

 
I was charged for my bekka palmer box 2 weeks ago . I am assuming it has been sent out.  I don't ever get shipping notices from quarterly or tracking.  At least I never did with Ninas box.

 
Avoiding work and was curious if anyone had any updates on 1000 Places. Checked out the page on quarterly.co to see if the Paris box's contents had been posted yet. Nothing posted yet, but the 'sold out' message is gone and it says the next box ships in October. 

 
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gcc69 said:
Avoiding work and was curious if anyone had any updates on 1000 Places. Checked out the page on quarterly.co to see if the Paris box's contents had been posted yet. Nothing posted yet, but the 'sold out' message is gone and it says the next box ships in October. 
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I just got an email that said I was charged for the 1000 places box today.  That's good news right?  How soon after you get charged do they usually ship? 

 

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