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thetintiara said:
I just got my Coco quarterly box and have to say I was really disappointed. I don't know how to do the hidden spoiler thing so I don't want to post the contents and ruin it for anyone.
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When you click in the box to type a message, the third icon from the left is "special BBCode." Click that. A new box pops up and from the pulldown menu, select "spoiler."

 
MSA has a review of the jordin sparks box - i am kind of glad i cancelled my subscription. the items there were just not worth the wait after all the delays...for me at least.

 
I AM BEYOND ANGRY RIGHT NOW.  I just got this message from Quarterly:

"Thanks for contacting us and sorry for the delay in getting back to you! Unfortunately, there was a failure with our inventory system last week that we were not made aware of until too late. As a result, we sold packages that we didn't actually have in inventory and we are unable to send you a Rachel Yeoman box.

I'm so sorry about this! I know it's frustrating and I assure you we are equally frustrated about it. To make it up to you we've placed a $10 credit on your account."

I was one of the VERY FIRST people to subscribe to this box. I have been talking it up on Twitter and Facebook and this forum for months. And now I don't get a box?!!!  Because of THEIR mistake?  $10 does nothing for how angry I am.

I just cancelled my Bekka Palmer box and my Nina Garcia box. I'm going to have to decide whether the frustration of this service merits continuing with it at all.

 
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I'm so sorry to hear. Maybe someone will trade it with you?  Or ask them to put you on a wait list (they seem like they always have extras in the end) even though they say they dont have any...I'm sure there is one somewhere.  If I dont like mine, I will ping you first.

 
maenad25 said:
I AM BEYOND ANGRY RIGHT NOW.  I just got this message from Quarterly:

"Thanks for contacting us and sorry for the delay in getting back to you! Unfortunately, there was a failure with our inventory system last week that we were not made aware of until too late. As a result, we sold packages that we didn't actually have in inventory and we are unable to send you a Rachel Yeoman box.

I'm so sorry about this! I know it's frustrating and I assure you we are equally frustrated about it. To make it up to you we've placed a $10 credit on your account."

I was one of the VERY FIRST people to subscribe to this box. I have been talking it up on Twitter and Facebook and this forum for months. And now I don't get a box?!!!  Because of THEIR mistake?  $10 does nothing for how angry I am.

I just cancelled my Bekka Palmer box and my Nina Garcia box. I'm going to have to decide whether the frustration of this service merits continuing with it at all.
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I don't blame you at all for being mad! Reading about all the issues--delayed boxes, selling too many boxes, payments not going through, some boxes truly not having much value, etc.--on top of their seeming to add new curators on almost a daily basis, makes me think that they are expanding too fast rather than first perfecting their processes and products.

 
i just got notice that Bekka Palmer shipped.  Waiting on Rachel yet.  Seems that it has taken around 10-11 days to reach me after I am charged.

 
I think that what I am most upset about is that I am a subscriber to my boxes.  They filled the Rachel Yeomans box for people who just purchased ONE box instead of honoring subscribers first. At this point, I don't see any real advantage to being a subscriber.  At least if I just purchased one box at a time, I could use discount codes and not worry about problems with payments processing. 

To offer me a $10 credit is kind of insulting. They offer that to people just for canceling!  They told me if someone returns a box, they would let me know but I am kind of soured on the whole Quarterly experience at this box. I canceled all my boxes for the time being.  So, instead of having a customer with three subscriptions, they now have a disgruntled FORMER customer with NO subscriptions. What's the point in subscribing if you aren't guaranteed a box?

 
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So, here's an update on my Quarterly debacle. I am basically out of luck with the Rachel Yeomans box. I am really disappointed because i was so looking forward to it.  The only chance that I will get one will be if someone returns it. 

I was contacted today by one of Quarterly's customer service people and he offered me my choice of one of the Best Of boxes.  Although I'm not particularly interested in any of them, I appreciated the offer. What I hope is that they will change their practice to make sure they honor subscriber boxes FIRST before filling one-time-only boxes.  Still not sure if I will resubcribe to anything. I will wait and see what #ryq01 and #bkp01 look like.  And I'm on the fence about Nina after the last box.

 
@@maenad25 -- this situation is ridiculous!  You're right that subscribers should be guaranteed, with single boxes only available if there are enough. I wonder if there ended up being an issue with one of the items that caused the oversold situation.

This is my first Quarterly box and the experience has been not so hot to this point.

 
gcc69 said:
Having read Hitha's blog and facebook page, I think I've figured out one of the items:

Perpetual Shade Eye Mask ($69) http://www.ahalife.com/product/149000001329/eye-mask possibly in one of these prints http://instagram.com/p/pojbWlClMp/?modal=true

THIS IS MY GUESS, please nobody take this as fact!

I mentioned a few days ago that I wasn't interested in such an item (in general), but actually I hope I am right--and I hope it's the snakeskin!
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yeah, I saw those print options before .. and personally wouldn't want any of them so it solidified that I wouldn't order. After the awful prints from the shoe bag, I don't think this is for me (i didnt get one of the classic turquoise/ gold ones).   

But definitely think you are right in that the eye shade should be in there.  Might be fun for some folks.   :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Has anyone gotten tracking on Rachel? It's been a week since I was charged. I want my box. WAH!

 
phanne said:
Has anyone gotten tracking on Rachel? It's been a week since I was charged. I want my box. WAH!
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I went back and counted days. I usually get my box 11 days after payment taken. I hear you. I was thinking the same.  Likely get shipment notice tomorrow, I would guess. 

 
mishmish said:
I went back and counted days. I usually get my box 11 days after payment taken. I hear you. I was thinking the same.  Likely get shipment notice tomorrow, I would guess. 
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Maybe we haven't gotten shipping because we were the lucky ones who got the bigger box! :) /emoticons/[email protected] 2x" width="20" height="20" /> Only problem with that theory is, no has gotten theirs either. Drat!

 
I received my shipping/tracking notification for the Rachel Yeo man's box. I tweeted Quarterly earlier today & they said the boxes should be enroute.

 
Got my shipping for Rachel yeoman about an hour ago.

I'm horrified by what happened to @@maenad25!  They should have offered you the next Rachel Yeomans for free!  Or a box of comparable value that you did want.  $10 is definitely an insult.  I'm glad they came back around and tried to make it better for you, though.

Still.  Quarterly definitely has some issues  they need to fix.  I like what they are doing and think its a great niche but they need to get their crap together!

 
Is anyone getting the Eva Scrivo box? A box full of hair and makeup? It could be awesome if it's done right. I'm trying to use the "firstbox10" code but it's not working. Most likely because I already used it for boxes that I then decided not to get. I wish I was able to see in to the future with these codes. :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Received my shipping notice also. Unfortunately no weight comparisons yet. Can't wait to see if there are any weight comparisons. :) /emoticons/[email protected] 2x" width="20" height="20" />

 

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