Quarterly Co Nina Garcia *SPOILERS*

[Jessica Sharon]

I just went to check and see if there was a shipping update on Quarterly's site.  It now says Nina Garcia ships in November of 2014 (as do my other two, Bianca Jade and MSA... I am betting MSA gets here first.)

I just saw this I am very disappointed, after the whole popsugar shipping issue (this month) I was hoping ngq would at least be on time for the shipping date that was already pushed back....

 

[sparklesgirlxox]

I just went to check and see if there was a shipping update on Quarterly's site.  It now says Nina Garcia ships in November of 2014 (as do my other two, Bianca Jade and MSA... I am betting MSA gets here first.)

 Unless this is a great box from Nina I am not getting another.  The constant delays and other cancelations from quarterly to much for me

 

[jebest]

Wow, think I might cancel it, so sick of waiting and waiting for boxes.

 

[PrettyAndWitty]

What is the deal with sub boxes right now?! I am so sick of waiting for boxes and being on the receiving end of just awful customer service. Then when people dare complain here or on MSA there always seems to be someone who wants to defend ALL customer service people who have ever existed. Sorry, but no. If I order something from a traditional retailer - lets say J.Crew because I do a lot of online shopping with them - and if they don't send me a shipping notice within the promised time frame or if they left a product out of a shipment, they would not only promptly reply to me (and they have a online communication line AND PHONE NUMBER) but they would likely do something else to make up for it. 

I want Quarterly to say WHY we're not receiving our boxes. I want them to apologize and I want them to stop promising deadlines that they apparently cannot make. Is this box actually going to arrive in November? Why not promise it by New Years Eve, that way when it arrives earlier people will be happy instead of frustrated. And for anyone who thinks I'm just being a cranky ol' bittie, it's reasonable and commonplace to be upset when businesses do not perform on a schedule that they have set for themselves. They're setting the bar and they consistently keep missing it. Why haven't they learned to set the bar lower? 

 

[sparklesgirlxox]

What is the deal with sub boxes right now?! I am so sick of waiting for boxes and being on the receiving end of just awful customer service. Then when people dare complain here or on MSA there always seems to be someone who wants to defend ALL customer service people who have ever existed. Sorry, but no. If I order something from a traditional retailer - lets say J.Crew because I do a lot of online shopping with them - and if they don't send me a shipping notice within the promised time frame or if they left a product out of a shipment, they would not only promptly reply to me (and they have a online communication line AND PHONE NUMBER) but they would likely do something else to make up for it. 

I want Quarterly to say WHY we're not receiving our boxes. I want them to apologize and I want them to stop promising deadlines that they apparently cannot make. Is this box actually going to arrive in November? Why not promise it by New Years Eve, that way when it arrives earlier people will be happy instead of frustrated. And for anyone who thinks I'm just being a cranky ol' bittie, it's reasonable and commonplace to be upset when businesses do not perform on a schedule that they have set for themselves. They're setting the bar and they consistently keep missing it. Why haven't they learned to set the bar lower? 

Great post

 

[MoiSurtout]

I wouldn't mind one bit if this box were officially released every six months, or even annually. I agree they should be more realistic when giving timeframes. Delays are disappointing. 

Someone should tweet at Nina Garcia and ask for a spoiler.

 

[sparklesgirlxox]

I wouldn't mind one bit if this box were officially released every six months, or even annually. I agree they should be more realistic when giving timeframes. Delays are disappointing. 

Someone should tweet at Nina Garcia and ask for a spoiler.

 Good business are able to keep deadlines.  If they cannot do that it shows something about them. Plus them not contacting the people who ordered it is totally rude

 

[Saffyra]

I wouldn't mind one bit if this box were officially released every six months, or even annually. I agree they should be more realistic when giving timeframes. Delays are disappointing. 

Someone should tweet at Nina Garcia and ask for a spoiler.

I agree!  While I do wish they would make their deadlines (and email when they are going to be late), it's still worth it for me to get the Nina box.  I'm not super time oriented so the time in which it actually ships doesn't bother me.  It's a good thing they don't charge until they ship, though!

After reading MSA's post about why her box was late, I now understand that there are lots of reasons that could cause the lateness.  I absolutely think that Quarterly should send out emails for late boxes because while I personally dont care if it's late, LOTS of people DO care and they should show respect to their customers by acknowledging that there is a problem and a few small details about what's going on.  It's only fair.

It's not enough to make me cancel, though.  I don't want to miss the Nina awesomeness.  And she's been crazy busy with Fashion Week and Project Runway.  I'm hoping she has something related to those that she's adding and procuring it is making the box late. /emoticons/[email protected] 2x" width="20" height="20" />

I cut Quarterly a lot of slack, though, because I like what they're doing, no one else is really doing it and well, they don't have my money sitting in their bank account.  If they charged when I signed up instead of when they shipped, I'd be much grumpier.

 

[jebest]

Why don't they send an email letting me know this? I would not have a clue if I didn't see it here. That to me is ridiculous, let your customers know! Why is that so hard for subscription box companies to do?

 

[Saffyra]

Oh, weird... Quarterly just said there's been no announcement of delay and that there will be a spoiler for the box this week!

I tweeted them and they answered.  I wanted a spoiler in exchange for the delay /emoticons/[email protected] 2x" width="20" height="20" />

although "no official announcement" doesn't mean its not going to be late... does it?

 

[boxesandboxes]

Eva's date moved to Dec; however, I got my invoice today (which means shipping is next week).  Maybe same for Nina.

 

[feisty1]

Just received my shipping notice for Eva's also /emoticons/[email protected] 2x" width="20" height="20" />

 

[fancyfarmer]

Just received a response from Quarterly. Nina's box is now shipping the beginning of November, because they are waiting for one more item. Also, MSA is shipping mid November.

 

[maenad25]

NIna spoiler has been released!!!   (MSRP $78)

 

[feisty1]

This has great reviews on sephora! Can't wait to try it!!

 

[MoiSurtout]

Great spoiler! It makes me feel better about the delays. 

 

[Jessica Sharon]

NIna spoiler has been released!!!   (MSRP $78)

YES! I love this!!! So excited for the box

 

[Jessica Sharon]

Speaking of shipping I contacted them and they said it would ship by 31st even with the delay.... So has anyone been charged yet?

 

[feisty1]

I haven't been charged but imagine it will be around the later part of next week.

 

[Krystyn Lowe]

Igh, I'm so sad. I thought I was set up with a subscription to NGQ, but I guess it was just a one time box. Sucks that I'm missing this one!