- Joined
- Oct 9, 2013
- Messages
- 252
- Reaction score
- 28
I got the same "check your spam folder" e-mail from Popsugar when I asked why I didn't receive the e-mails about the NM box.
Oh heeeeeeeeell no! That doesn't answer or solve the issue!
So I replied:
"Hi there,
I have Popsugar's e-mail address set as a safe sender which means that all e-mails come straight to my inbox. I set this up on September 1 when I first signed up for Popsugar so that I would never miss an e-mail from your company. Since then, the only e-mails I haven't received were the ones about the Neiman Marcus box; I received e-mails about the September box, my upgrade confirmation, the price increase and a shipping notification. As the only e-mails I haven't received were about the Neiman Marcus box, I would like to know why I wasn't sent the 2 e-mails about it. There are others who also didn't receive them, and yes, we know to check our spam folders and add Popsugar's e-mail address to our safe senders list. But we also know that this wasn't the problem.
So I would like to know why your company didn't send me the notifications so that I have a real answer. Because at this point, the response below does not adequately address the problem or make me feel confident that the problem won't happen again."
Oh heeeeeeeeell no! That doesn't answer or solve the issue!
So I replied:
"Hi there,
I have Popsugar's e-mail address set as a safe sender which means that all e-mails come straight to my inbox. I set this up on September 1 when I first signed up for Popsugar so that I would never miss an e-mail from your company. Since then, the only e-mails I haven't received were the ones about the Neiman Marcus box; I received e-mails about the September box, my upgrade confirmation, the price increase and a shipping notification. As the only e-mails I haven't received were about the Neiman Marcus box, I would like to know why I wasn't sent the 2 e-mails about it. There are others who also didn't receive them, and yes, we know to check our spam folders and add Popsugar's e-mail address to our safe senders list. But we also know that this wasn't the problem.
So I would like to know why your company didn't send me the notifications so that I have a real answer. Because at this point, the response below does not adequately address the problem or make me feel confident that the problem won't happen again."