Quote: Originally Posted by jesemiaud /img/forum/go_quote.gif
I wonder if it's the same issue that I've had with another situation. I'm the treasurer for our local school's music boosters. We use a specific program for communication, billing, etc. Whenever I send emails from that program, there are a few people who cannot receive them no matter what I've done or those not getting them have done. Turns out it was the service provider for the emails not letting the emails go through. For instance, one lady had her work email as the email listed and the IT department at her company had to "whitelist" us before she could get the emails.
Not sure that's what is going on here, but I wonder?
Yeah, that is the canned response. I have this same problem with Julep's emails as well as with PopSugar. It most definitely could be our email service providers causing the issue. If there is content in the HTML code, images or text of the email that looks suspicious, even if it's truly harmless, you might not even see the email in your Junk folder. It just doesn't get delivered. Also, if a particular IP address has a history of sending "suspicious" content, or sending to bad email addresses, email providers will block their messages, too. I bet these companies have REALLY small email marketing teams who just aren't trained/equipped to dig into their email deliverability metrics and identify where their emails are getting blocked. You have to do some serious testing/monitoring with most email providers to "fake out" their tracking mechanisms and get your IP address off the blocked lists. You also have to clean up your data on a regular basis! So frustrating...