POPSUGAR Must Have - October 2012

[OiiO]

I'm actually kind of glad I missed out on this month's box. Not that it's a bad box, but I already have lots of candles, 3 full-sized sets of Clear S+C  from various other sampling programs, and I heard this particular book is vulgar which is something I'm pretty conscious about.

Originally Posted by JessP /img/forum/go_quote.gif

There's a pic up on Instagram, yay! I used the #popsugar hashtag.

ETA here's the link: http://instagram.com/p/RIVMdZPPAN/

 

[Kerryliz]

So, I emailed PopSugar last week about getting a duplicate October box from my referrals, instead of a free November, here is what they said back..... please tell me if this makes ANY sense to any of you....

This is what I sent them:

Hi there! I'm looking at my account and I'm a little confused... I
cancelled my subscription after September, but then decided to re-subscribe
October 1st and paid for my October box then. Since then I got 2 referrals
and earned a free box, but from the looks of my account I think I may be
being sent 2 October boxes?? I'd really only like 1, and for my free box to
be November! Is there anything that can be done at this point??

And here is what I got back (a week later):

Hey Kerry,
We're thrilled you're enjoying your POPSUGAR Must Have subscription! Per our FAQs, each 3-month, 6-month, and 12-month subscription auto-renews after the allotted months to a monthly subscription. Since you canceled your 3-month subscription and created a new monthly subscription, the system used your free box automatically for October. Unfortunately both of your October boxes have been shipped already so we cannot alter your order. So sorry for the confusion! However, the POPSUGAR Must Have Boxes make for excellent gifts!
We hope you love your October boxes!
POPSUGAR Support

First of all, I never had a 3 month subscription, I have been month-to-month since July... Second of all, I cancelled my sub on September 27th, re-subscribed (and paid for the October box) on October 1st, and got 2 referrals on October 10th, thus earning my free box.... Third, I sent the original email before the boxes had shipped, they just took forever to get back to me! Is it just me, or do I deserve a free November box still.......

 

[OiiO]

That doesn't make any sense at all...

 

[mstlcmn]

Originally Posted by Beauty-Flawed /img/forum/go_quote.gif

Darn! I didn't even look at that thanks for letting me know. Well I guess I'm really SOL if it doesn't get here before I leave haha.

Maybe you could ask the post office to hold it for you? 

 

[Moonittude]

Originally Posted by Kerryliz /img/forum/go_quote.gif

So, I emailed PopSugar last week about getting a duplicate October box from my referrals, instead of a free November, here is what they said back..... please tell me if this makes ANY sense to any of you....

This is what I sent them:

Hi there! I'm looking at my account and I'm a little confused... I

cancelled my subscription after September, but then decided to re-subscribe

October 1st and paid for my October box then. Since then I got 2 referrals

and earned a free box, but from the looks of my account I think I may be

being sent 2 October boxes?? I'd really only like 1, and for my free box to

be November! Is there anything that can be done at this point??

And here is what I got back (a week later):

Hey Kerry,

We're thrilled you're enjoying your POPSUGAR Must Have subscription! Per our FAQs, each 3-month, 6-month, and 12-month subscription auto-renews after the allotted months to a monthly subscription. Since you canceled your 3-month subscription and created a new monthly subscription, the system used your free box automatically for October. Unfortunately both of your October boxes have been shipped already so we cannot alter your order. So sorry for the confusion! However, the POPSUGAR Must Have Boxes make for excellent gifts!

We hope you love your October boxes!

POPSUGAR Support

First of all, I never had a 3 month subscription, I have been month-to-month since July... Second of all, I cancelled my sub on September 27th, re-subscribed (and paid for the October box) on October 1st, and got 2 referrals on October 10th, thus earning my free box.... Third, I sent the original email before the boxes had shipped, they just took forever to get back to me! Is it just me, or do I deserve a free November box still.......

I think if I were you I would call them and make someone talk to you on the phone. I would also offer to ship one of the boxes back unopened, and I would ask for a supervisor, if they are being in-cooperative. Because, how were you supposed to know to tell them you don't want duplicate boxes, when you didn't find out you were getting them before they shipped? I mean, they should really assume that people don't want duplicate boxes, unless someone explicitly tells them otherwise.

 

[Beauty-Flawed]

Originally Posted by mstlcmn /img/forum/go_quote.gif

Maybe you could ask the post office to hold it for you? 

I thought about that but I think it's coming via fed ex isn't it? 

 

[mstlcmn]

Originally Posted by Beauty-Flawed /img/forum/go_quote.gif

I thought about that but I think it's coming via fed ex isn't it? 

Yes but I believe it is FedEx Smartpost where it eventually comes through the post office 

 

[musthave]

Just got my shipping notice!! It says it's 5.8 lbs... I thought they were all 4.2 lbs this month?

 

[JessP]

Just got my shipping notice!! It says it's 5.8 lbs... I thought they were all 4.2 lbs this month?

Same for me on both counts!

 

[musthave]

Kinda crazy, but I'm not complaining! Now I REALLY can't wait for it to get here!

 

[AliMo]

Still processing. Part of me wants to stop reading the forums to prevent being spoiled so that at least its a surprise if the box isn't that good but who am I kidding? I totally will keep checking and reading.

 

[liziam]

A few spoiler pics if you are interested /emoticons/[email protected] 2x" width="20" height="20" />

 

[JenniferV]

That is so odd that they are different weights.  I have to say, I think they'd be very stupid to send out two different boxes!  Imagine the uproar if one box was "better" than the other.

ETA: I just looked at mine and it says 4.5lbs.  Who knows about this?

 

[alliekers]

Just got confirmation of shipment and mine is also 5.8 lbs.

 

[prachisrk]

Maybe they are giving u guys something extra for the delay /emoticons/[email protected] 2x" width="20" height="20" />

Originally Posted by alliekers /img/forum/go_quote.gif

Just got confirmation of shipment and mine is also 5.8 lbs.

 

[musthave]

Maybe a puppy! Lol

 

[Beauty-Flawed]

I will have to look into that postal hold! 

Still no shipping notice for me /emoticons/[email protected] 2x" width="20" height="20" /> They must know I'm crying about it haha

 

[Rach212]

Originally Posted by Kristin1387 /img/forum/go_quote.gif

Mine made it to NJ today..I'm guessing 2 more days until it's at my house~ 

Mine is going all around me ... maybe tomorrow it will actually make it into Arkansas

 
Oct 23, 2012 8:30 PM  
SOUTHAVEN, MS
Oct 22, 2012 9:02 PM
MEMPHIS, TN
 
Oct 20, 2012 8:52 PM
HUTCHINS, TX
 
Oct 19, 2012 9:11 AM
RENO, NV
 
Oct 19, 2012 6:37 AM
SACRAMENTO, CA

 

[Rach212]

Originally Posted by musthave /img/forum/go_quote.gif
Just got my shipping notice!! It says it's 5.8 lbs... I thought they were all 4.2 lbs this month?

Mine shows 4.5lbs .... you'll have to tell us what you get so we can compare!  LOL

 

[Moonittude]

Originally Posted by liziam /img/forum/go_quote.gif

A few spoiler pics if you are interested /emoticons/[email protected] 2x" width="20" height="20" />

Thank you for sharing pictures. Mine hasn't shipped yet. What am I supposed to read in the bath tub, until it gets here?