PopSugar Must Have November 2014 *May Contain Spoilers*

[jesemiaud]

Finally decided to post on facebook and they responded that Customer Service will respond to me today. Why do we have to go through this?

 

[bubblyinthemorning]

I still have no box. I've had a label since the 14th.and they've ignored my 3 emails, 2 facebook messages and one wall post. Grrrr

 

[TheFloorIsLava]

No box or tracking here, either.

I really hope they're hiring more customer service reps with all of the revenue from holiday special signups / orders. *grumble*

 

[boxesandboxes]

I still have no box. I've had a label since the 14th.and they've ignored my 3 emails, 2 facebook messages and one wall post. Grrrr

I was surprised that they responded to mine within a  few hours and said they are shipping a replacement (though not sure it's technically a "replacement" since mine never moved from the 14th in NY).

 

[melanie0971]

So the more I think about this whole FedEx issue - the more it doesn't make one lick of sense. If you accept their version of events (FedEx never picked them up from the warehouse) then why are we still waiting for our boxes to ship? Perhaps I know nothing about large scale corporate shipping, but to me you would say "Oh no! FedEx didn't pick up XX number of boxes, darn! *ring ring* Hey FedEx corporate rep, can you send a truck out and pick these bad boys up?" Fin.

It is awfully suspicious to me that because boxes weren't picked up, they'll need 2+ weeks to assemble "replacements" (*its not a replacement if the first one never made it, but I digress). Like, did a large scale theft occur? Did they fail to properly source products and now need time to scramble and get more for boxes that were never put together? Boxes in a warehouse that were packed and ready for shipment don't just disappear. I'm not buying their story - anyone else?

Exactly! This is why I'm so annoyed with them. Just tell the truth.

 

[I'm so addicted]

I too had some FedEx issues it was finally picked up and finally delivered today two days earlier than it was saying but much to my surprise I was one of the 50 winners to win the Nordstrom Rack gift card!!! It was worth the wait!! So maybe all of the ones that weren't picked up are part of the batch????!!

 

[gina beana]

I've thought about filing a complaint with the better business bureau. Its almost time to be charged again and I've yet to receive the package Pop Sugar had an entire month to deliver to me! I emailed them asking why my tracking as had no activity since the 14th when a label was created. They responded within a few hours saying the tracking number is wrong but my package is en route and they don't have an updated tracking information. I emailed back saying even if the tracking number is wrong I should have received a package by now from the 14th, whether I could track it online or not and how do you even know a box is on its way if you just said you have no way of tracking it? Its been days and still no response. It seems they only want to respond to emails that they can copy+paste a generic "yeah, yeah its coming" response. I shouldn't have to open a facebook account to get them to pay attention to me, a company shouldn't only respond when they are being publicly smeared. Although I hear that doesn't work all the time either. So outrageously unprofessional!

 

[artlover613]

@@artlover613, the expiration date on mine is 1/31/15, so you have some time!

Thanks! Hopefully it will eventually show up. In the meantime today Tiny prints started a new sale for 40% of Holiday cards this week. YAY! I took a great pic of the kids and haven't sent photo cards in four years. Still, they are not inexpensive...

 

[melanie0971]

Got my November box yesterday. Finally! It's a really good box. It was almost a surprise again since the spoiler was so long ago. Can't wait to pull those pens out for Christmas!

 

[katerdpher51]

Hi ladies, {I'm new here!, Long-time lurker, just created my account!}

I did receive my November box (though very very delayed), but if you're interested, please see the Popsugar Facebook page with the photo that they "revealed" the November 2014 box. So many people were angry because they liked the idea of the box being a surprise, but of course, that surprise was ruined by the social media "reveal".

Either way, it's curious how a company can operate the way PopSugar is, and I wanted to express my opinion about the delays and lack of communication ever since their website re-do. I think many of you share my same sentiments, so feel free to comment and share your thoughts on the Facebook page as well.

Currently, my comment has 23 likes and 9 additional comments under the original. I got a bit of a dialogue going with a customer service rep, which was a nice change of pace from their usual "standard" responses. My hope was that my comment would get others to chime in as well, as generally, a "mob mentality" seems to make more splash with a company rather than just a few complaints here and there.

 

[Kristine Walker]

 I am still waiting for my 3 replacements for missing items. They said they were sending it, but it still hasn't shown up.

 

[TheFloorIsLava]

You guys! I actually received tracking for my "replacement" box. December 10th, here we come!

 

[Traci Ann]

I received a new tracking, well kinda. It shows up on my Fedex account. A label was created on the 1st...do I have movement? NO. 

 

[raisin]

My box finally arrived today! I received another email over the weekend I believe from FedEx with a new expected delivery date but really didn't pay it any attention. So I got it 4 days earlier than the initial email.

I can finally close this chapter in my life, hahaha

 

[IffB]

I just received my November box, with the bonus Kendra Scott necklace... Had no idea the "stone" would be the size of my pinky nail!

Overall, very nice box, better late than never.

 

[LabiosRojos]

Got it! So love the box & the necklace /emoticons/[email protected] 2x" width="20" height="20" />

 

[melanie0971]

Like I said I received my Nov. Box a couple days ago. Got a tracking for December already and there's movement. Today i got an email from fedex about a delivery coming to my house.the tracking number doesn't match my November or December box. The weight is similar to November and it is coming from CA (mine usually come from N.Y. except November.) I'm so confused.

 

[Teach22]

Like I said I received my Nov. Box a couple days ago. Got a tracking for December already and there's movement. Today i got an email from fedex about a delivery coming to my house.the tracking number doesn't match my November or December box. The weight is similar to November and it is coming from CA (mine usually come from N.Y. except November.) I'm so confused.

Did you order a Holiday box?  Those are being shipped from CA or maybe they are sending you an item to make up for the delay.  That would be a lovely gesture.  Hope it s something good!

 

[boxesandboxes]

Did you order a Holiday box?  Those are being shipped from CA or maybe they are sending you an item to make up for the delay.  That would be a lovely gesture.  Hope it s something good!

I got 2 Nov boxes - one came from CA and one from NY (very delayed - and only after I told them it sat without movement for 2 weeks). 

 

[melanie0971]

Didn't order a holiday box but if they sent me one I'd be happy. But I can gift the items in the November box.