Originally Posted by meaganola /img/forum/go_quote.gif
I received a very nice response from HP. I'll post more when I'm done dealing with my monsters at the vet. No word from PS yet.
Okay, HP's response:
We are so sorry that you were disappointed with our product in your PopSugar box assortment. We are very happy to rectify this and send you a replacement panty in your size. Please provide us with your shipping address.
We at Hanky Panky pride ourselves on offering comfortable, pretty lingerie that makes women feel good about themselves, so please accept our sincerest apologies. We are fully aware that one size could never fit “all,†and this is why we offer a broad range of styles to fit women from XS to 3X, and do extensive wear-testing of all sizes and styles we offer.
We hope you will be happy with the substitute and become a dedicated fan of the brand like so many others. To that end, we would like to offer you 20% off our entire plus-size collection, which you can shop here:
http://www.hankypanky.com/Plus-Size-Boutique Please use code [deleted] at checkout. Coupon is valid until March 15 on full priced, non-licensed Plus-Sized merchandise.
Thank you for making your concerns known to us, and we hope you have a great day.
Sure, the email seems very boilerplate and generic, but I'm actually good with that because this means that this is probably something they are painfully aware of and might even be making changes for the future, and it definitely feels like they have a consistent response, unlike other companies that have eight different answers depending on who you talk to and when.
Anyway. I'm hoping the replacement arrives before that code expires because I really do want to replace my panties because I'm tired of the boring cotton stuff I've been stuck with since the last time I replaced it all, but I don't want to order a bunch of $22-per-pair panties and then discover that I hate the fit. On the other hand, the PS code might not be for as much of a discount, but it *is* good until July (yay, a company that actually puts expiration codes on their PS discount code cards!), so if I decide to stock up on these and get a bonus that will allow this to happen but not until April, I can still get a bit of a discount.