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@LoveSkinCare, look for a nice thank you gift from Memebox while you are waiting for these other boxes.
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I talked with one of their Customer Experience people as well, over 45 minutes, as I had a lot to say and she had a lot to ask, LOL. It was so much fun to do and to feel like I have some input into what Memebox creates for the US market from this point forward.
Basically, I said/ she said/ we said:
1) I said that most of us don't want only the popular brands which we can buy from Korean shops at a
lower price a lot of the time now.
That we want the brands which don't usually export to the US, like we got in our Korean- shipped Memeboxes.
2) That most products in most boxes should be suitable for all skin types unless the box says " Anti-Aging" or "Pore Control".
3)
That ONE sheet mask is NOT considered by me to be " a full sized product" in a new US shipped box that only contains 5 products to start with.
4) I had a lot to say about the low value now and the lower amount of products in the boxes. I told her that we do not usually view a lower priced brand as " inferior" because of the high quality of Korean skin care in general. I think she was very surprised, because she asked me several questions and for examples.
5) She wanted to know how I like the Memebox brand items, and I told her that I have everything and love it. That I have duplicates of the lip crayons and eye liners, and think the prices are amazing for the quality, which is very good quality, IMO. I did say that I thought we had a right to know who manufactures the products and where they are made. I also said that I had really liked the XO collaborations, and she said a lot more were coming, at good prices. The CPM2 box and subsequent fiascos with boxes shipped from Korea with leftovers was not mentioned-- I knew better, LOL.
6) I suggested that now that the US is stocking our boxes, maybe we could get away from all the orange and coral lip and cheek colors, as they are usually not extremely wearable for a lot of us with Caucasian skin tones. She said they were getting away from those shades for sure.
7) I mentioned the 2 incidents which were discussed here with regard to Karl Loo and the Memebox CEO and their Instagram and Twitter comments and posts which were derogatory to female bodies. I said that it is my understanding that some women still won't buy their products because of the insults. She asked several questions about this and was interested in resolving it.
8) Some people may not like this and may not agree, but I told her that I thought Benton was an unreliable company to do a high volume shipment business with at this time due to another batch of product with contaminants.. I said that I was basing my opinion upon my experience in health care rather than with cosmetics because I can't use Benton Snail Bee products. She indicated that they were taking measures to correct this with Benton and affected customers.
9) I asked that they review their current stance on value sets and pricing of shipping. I said that I believe that if the boxes are going to continue to be successful in the US market, we would like it a lot if they go back to the former model of operations, with more than 5 products in boxes, and with a lowered shipping cost incentive to buy a value set of 2 or more boxes.
10) I asked why I was a VIP since we really have no benefits.. ( I see we got a few that have a 4 day use window this evening LOLOL). She said they were re-vamping the VIP program. I said I hoped it improved.
11) She asked what some of my favorite boxes were and my favorite products- I had a great time with this question, and I think she was surprised that most of my choices were NOT TonyMoly, Skinfood, or the like, but Korean brands not usually found in the US ( as a whole, some were well- known).
12) I got the feeling that the US team is extremely invested in creating great Memeboxes, but apparently have different guidelines to work under than the Korean team had. Maybe it's the labeling in English, IDK.
I liked June very much and I told her that Memebox had changed my skin completely from dry and rough to very soft and hydrated- that this winter has been AMAZING with my Memebox skin care. This is the absolute truth and I was so glad to be able to tell Memebox " thanks".
I also told her how much I liked the contouring sticks from the Yeonkudong collection, and she said that Memebox was developing its own line of those items...