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There doesn't seem to be consistency between the mfg dates. It can be from the same batch and some are good some are bad, and there are at least two different dates. I have zero knowledge on this type of stuff, but to me it seems like it's not a Benton issue but something else. If it was Benton's fault, would there be both good and bad products in two different batches? Perhaps the product can't stand up to the shipping process in the winter? 

 
Oh, really hope its not contamination issue again with the Bentons stuff. I wasn't going to buy the set but after everyone raving about how great the products are I bought it. My bottle is from the same batch but "looks" ok at the moment. There are little bubbles on the pump tube but I can't see anything else in there atm. Have the bottles with the floaters been used or were they brand new?

I'd be worried if this is the second batch of contaminated products from the same company and on a different product line (essence vs content skin).

Really need to find out what the floaters are. According to the blurb, Bentons content skin should have antibacterial properties. Did the company ever actually state what the contamination was with the essence? Was it mould spores or something else?

Really don't want to use any of the products if it IS a contamination issue. Once is unfortunate but twice is downright careless imho and could sink the company completely given they only have the one line (don't they?). Just hope for their sake, its nothing serious.

 
I thought I had seen a email or comment with the CEO email about this latest blurb and he requested to email him at Benton and get replacement sent out .

It may of been on the addicts page or somewhere . I know I was so dang tired from work yesterday it caught my eye .

 
This is what I found on Facebook not sure if this is the one your talking about there is the same address on Instagram for another product of there's that is coming through cloudy .ot seems the aloe serum and a different gel have cloudy or floaters in .

"Benton Snail Bee Essence update:

Mr.Lee of Benton Cosmetic quickly responded to my email about the contaminated products. The good news is that the issue is confined to product manufactured on 3-5-2014 (March 5, 2014).

Mr.Lee is currently investigating the matter in order to prevent it from happening again. If you have any product from this batch, he encourages you to contact him. He will ensure that your product is promptly replaced.

Here is the contact email address: [email protected]"

 
I've got Benton Skin EZ0L153 dated 2015.01.05 and have been using it for over a week and it's clear of floaters. Maybe if it gets too cold something separates out?

 
Has anyone received review points lately? I submitted mine over a week ago and it's not in my account yet. If they don't put it in soon, I will miss the withdrawal date :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Does anyone know if customer service is all US based now or is it still split? Waiting for my commission to be turned into points and to hear about the benton issue. Just wondering which time zone I need to be concerned with. 

 
Nope, I've been waiting for almost two weeks to get my review points.

Not sure if they stopped giving out points since they're not catering to international customers anymore. Maybe they will turn the points we're supposed to receive directly into cash after we send them the paypal payout form, without bothering to turn them into review points first?

I'm wondering if I should wait for my remaining points or just go ahead and get cash for the review points I already have in my account.

 
So I took pics of the floaties in my Benton Skin toner (pics taken on a stereo microscope at 10x magnification).  So the floaties are actually white aggregates of I have no clue what. The first pic was taken with illumination from above on a black background, the second with illumination from below.

Also, has anyone emailed memebox and gotten a response yet?

SNAP-142440-0006-1.jpg

SNAP-135057-0002.jpg

 
@stellaA they look slightly crystalline in nature to me. Defo don't look like mould spores (which is good in one way) so could they be a result of heat then rapid freeze (coming from warm country into hold of plane then to warm country again) having an effect on the ingredients....or perhaps grit / dirt but that wouldn't explain why clear bottles are now showing the floaters...hmmmm...

 
@Alidolly  The little components of the aggregates are of varying shapes which are not typical of mold spores (at least from pics that I found online). I do know from experience that some solution components like detergents will precipitate out of solution at colder temperatures or from changes in pH or salt concentrations. Just wanted to share the pics hoping that others might have some insights into what may be going on with the Benton Skin stuff...

ETA: I did make sure to use proper sterile technique getting the aliquot of the toner out of the bottle just in case the floaties turn out to be innocuous because I really really want to try the Benton Skin out :D /emoticons/[email protected] 2x" width="20" height="20" />!

 
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@ I wonder if you sent those pictures to Benton if we might be able to get an answer? Just because it seems to be fairly random if the products have the floaties or not really makes me think it's not contamination. 

 
Interesting about the Benton, I wonder if it is just freezing/thawing causing a component to separate and stay in crystal form. You'd think the scientist at Be ton would want to see this, maybe something could be changed. And I wi set if the Mizon aha/BHA toner I threw away from RRS could've been the same?

 
@@blinded @@Krystyn Lowe  OK, I just sent an email to Benton about the High Content Skin with pictures attached. Hopefully they will get back to me soon with an explanation about what the floaties are and if the product is safe to use. Fingers crossed that we have nothing to worry about and we can slather the stuff onto our skin to our hearts content... :) /emoticons/[email protected] 2x" width="20" height="20" />

 
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Just got the VIP "early access" e-mail for the Soothing Sista palette. I had absolutely no interest in it when I first saw spoilers, but It's only $17, and with the $3 off coupon they gave us (SOOTHING3 btw) I had to grab it. I had some points leftover and now that I'm looking at it, I'm really loving the rose gold/neutral thing happening. Plus quads are so awesome for me to have on those days where I just need a quick eye look. 

There wasn't free shipping, so I grabbed the $13 Missha Milky Body Oil to make the $30 free shipping limit. 

I'm excited to get it and at least have it for review purposes, but I do think if the shadows are as nice quality as the ones I've received from Memebox previously, it's going to get a lot of use!

 
@MissJexie  I had already pre-ordered it (it was free shipping then for USA customers) and I am looking forward to getting it.  I think the colors will work nicely with the original pony palette too

I wish they had the VIP coupon back then too, as I know that the international customers got hit by shipping at that time.

 
biancardi said:
@MissJexie  I had already pre-ordered it (it was free shipping then for USA customers) and I am looking forward to getting it.  I think the colors will work nicely with the original pony palette too

I wish they had the VIP coupon back then too, as I know that the international customers got hit by shipping at that time.
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I really didn't plan on getting it at first. When the pre-order happened, I just wasn't very interested since I have the Naked 3 palette and these shades are definitely similar in tone. However once I took a closer look at the palette and the swatches, I realized I would definitely get a lot of use out of it. Plus the $3 coupon and extra memepoints hanging around definitely pushed me to pull the trigger on it haha ;) /emoticons/[email protected] 2x" width="20" height="20" />

 

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