Memebox: Korean Beauty Box Service

[moosie]

Hi, long time lurker here.

Today i received my global 17 and it was missing three items!! (the lip palette, the sunscreen and the spot cream). Does anyone have a similar experience and can help me with the actions i should take? I mean the missing items aren't really something i've wanted but paying 23$ dollars for a cleanser, some hair masks and a shara shara cream is outrageous and i want a refund :/

Also, the total weight of the box was 0.73kg. Anyone who received their global 17, how much did yours weigh?

Yup, they will give you points like biancardi said.  If you want a refund, tell them that specifically and be prepared to dispute with Paypal or your CC company.

 

[Papper]

Thank you, biancardi and moosie, I emailed them.

Global 17 was such a terrible box and I feel cheated that they sent me only half of what I paid for. And frankly, I'd much rather take a partial refund than points since I don't think I want to give money to a company as disorganized as memebox is.

 

[moosie]

Thank you, biancardi and moosie, I emailed them.

Global 17 was such a terrible box and I feel cheated that they sent me only half of what I paid for. And frankly, I'd much rather take a partial refund than points since I don't think I want to give money to a company as disorganized as memebox is.

I have always thought the "points for missing/broken/spilled items" thing was shady.  I took points for a spilled item once, and that was OK because I knew I was ordering again, but I think it's not cool to only give compensation in the form of making someone order from you again (and they make money on it, since it's not like you can use 4 points or whatever and have that pay for your entire order).  You already paid for the goods, the goods arrived missing or not as described or broken, and I feel Meme needs to make it right by either replacing the products or giving you a refund for the portion of the order that was messed up.  I don't think it's right to force someone to order from a company again to get compensation for something they've already paid for.

I just give Meme zero leeway anymore, tbh. 

 

[veritazy]

welcome back Veritazy!  Where did you go?  I hope you had fun  /emoticons/[email protected] 2x" width="20" height="20" />  

Am traveling around for abit. Its so odd to only come back to some pink boxes and then leave again once in a while. /emoticons/[email protected] 2x" width="20" height="20" />

I guess i didn't miss much, and there are just some new (expensive) sets-- what's up with the exorbitant prices? I am hoping they would release a new something tonight in a couple of hours like usual. We'll see..

 

[TheSilverNail]

I'm probably going to buy the Grinif set. Grinif's products are high quality and really good. I use the collagen mixed with my foundation and its made my skin 100% better.

If you haven't tried the eye cream, I imagine you will want to dive into it.  The skin around my eyes feels so wonderful since using it.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[Papper]

I have always thought the "points for missing/broken/spilled items" thing was shady.  I took points for a spilled item once, and that was OK because I knew I was ordering again, but I think it's not cool to only give compensation in the form of making someone order from you again (and they make money on it, since it's not like you can use 4 points or whatever and have that pay for your entire order).  You already paid for the goods, the goods arrived missing or not as described or broken, and I feel Meme needs to make it right by either replacing the products or giving you a refund for the portion of the order that was messed up.  I don't think it's right to force someone to order from a company again to get compensation for something they've already paid for.

I just give Meme zero leeway anymore, tbh. 

That's exactly my problem with points. They mess up, they give me points to compensate for missing items to lure me into buying more of their products. I am just so disappointed with memebox and their customer service lately and I still can't get over the fact that they forgot to put in half of the contents into my box.

 

[athy]

HI EVERYONE!!

It's been so long since I've read and posted here! (I hope you guys still remember me! D

I'm finally back from Japan!

I just did alllll my memebox unboxing videos in one go xD So happy coming home to my memeboxes hahaha~

And my Japan haul videos too!

I HOPE YOU'VE ALL BEEN WELL AND ALL HAD AMAZING CHRISTMASES AND NEW YEARS and I will now spend a whole heap of time updating myself on all the drama I've missed c:

 

[Alidolly]

Hi Athy - wow, Japan...that's the one place I'd love to go to (I have a penpal I've written to for over 30 years that lives in Saitama). One day I will visit - bet you had a fabulous time /emoticons/[email protected] 2x" width="20" height="20" />

 

[athy]

Hi Athy - wow, Japan...that's the one place I'd love to go to (I have a penpal I've written to for over 30 years that lives in Saitama). One day I will visit - bet you had a fabulous time /emoticons/[email protected] 2x" width="20" height="20" />

hello!!

it was amazing! i'm dying to go back xD i wish i brought more money to buy more makeup hahaha

they love etude house there! 

you should definitely go! it's the best place in the world -deep sigh here-

it really says something about my addiction that i was just a litttttle bit excited to come back to my memeboxes though...

i had so much fun using all my smaller memebox samples overseas!

 

[biancardi]

@@athy I was just wondering where you were!!  Sounds like you had a lot of fun!

 

[athy]

@@biancardi awwww that's so sweet! thank you ^^ ~

hope you've had a fantastic new year so far!

 

[starry101]

My Holika Holika restock was cancelled today. I used a discount code, which is no longer valid so I can't even reuse it. I'm very disappointed /emoticons/[email protected] 2x" width="20" height="20" />

 

[Lorna ljblog]

My Holika Holika restock was cancelled today. I used a discount code, which is no longer valid so I can't even reuse it. I'm very disappointed /emoticons/[email protected] 2x" width="20" height="20" />

It seems many who bought the holika box and it seems another box can't remember which now have all been getting cancellation emails even on ordering as soon as restocks went up.

Seems memebox are just throwing customers away without any care any longer . They haven't learnt at all clearly. And it's all getting rather tedious that the company is playing these games still. Spend it on another company that values the custom girl.

 

[Lanita]

The same story with Holika Holika box. Was so happy to get this one and now veeeery disappointed.  Sure they cancelled first all orders with discount  <_<

 

[MemeJunkie]

I'm tempted by the Grinif Rose set because I missed the Milkydress rose one, and I LOVE the Grinif Queen of Rose Eye Cream that I got in the While You Were Sleeping box.  But I have the Benton set coming from Memebox, the milk bag from Beauteque, and my first sub bag from Beauteque, so I don't need anything else right now.

@@TheSilverNail - the Grinif Eye Cream, do you feel it's doing anything for you? Ive been using it since it arrived and although i love the scent im just not certain that its doing anything other than moisturizing. Generally im pretty happy with Grinif products but this one im not thrilled with.

 

[WillowCat]

Hi, can anyone tell me if the TonyMoly BCDation is one of the standard ultra pale shades? I don't want to open it if it is as the pale shades don't suit me.

I got Global 17 today and it did have all the items in it so if you're missing some, get in touch with them as its not the norm with the restocked boxes I think.

 

[OiiO]

Hi, can anyone tell me if the TonyMoly BCDation is one of the standard ultra pale shades? I don't want to open it if it is as the pale shades don't suit me.

I got Global 17 today and it did have all the items in it so if you're missing some, get in touch with them as its not the norm with the restocked boxes I think.

Yes, it's very pale, I would say NC10'ish.

 

[TheSilverNail]

@@TheSilverNail - the Grinif Eye Cream, do you feel it's doing anything for you? Ive been using it since it arrived and although i love the scent im just not certain that its doing anything other than moisturizing. Generally im pretty happy with Grinif products but this one im not thrilled with.

I do feel it's very moisturizing for the skin around my eyes, but since I started using several other new-to-me products in the WYWS box at the same time, I can't say for sure that the eye cream gets all the credit.  I should have taken some before & after pictures of the fine lines around my eyes but I didn't.

And as much as I like it, I probably won't buy it separately because of the price.

 

[LisaLeah]

@@TheSilverNail Does it take care of puffiness at all?

I really haven't found the holy grail eye depuffer yet.

Also does it absorb quickly?

thanks!

 

[theori3]

Just unexpectedly received the She's 2nd Aurora Elixer in the mail--I guess I must have won it back during the sampling event, and it got caught up with all of the other lost packages in November! I was not expecting any packages that needed to be signed for today, and if the mailman had arrived 10 minutes earlier, he would have found me in my robe with the cacao mask from the cacao box on!

I'm quite happy, though--I didn't think I was going to win anything!