Originally Posted by TallCoolTexan /img/forum/go_quote.gif
I talked to one of the shopping consultants this afternoon.. I had emailed to ask that they please review my profile, which totally omits beauty and home products, and call me to discuss the contents of the 2 boxes they " prepared" for me last weekend.. As I told her, I want to pick my OWN colors, my OWN style for my home and my personal wear.. I'm there to buy a purse, maybe some jewelry, but don't make me BEG other people to take pity on me and trade the ugly nail polish they stuck me with after I bought the most expensive bag on their site.
She said that they were changing.. That due to customer feedback, soon we will be able to put a block on product types we absolutely do not want, if there are any.
I told her, I am a BUYER type person ( just ask my husband), not a TRADER type person, and I need a Shopping Assistant of my own to do this trading system thing with people I don't even know.. I didn't want to insult them with nail polish and body scrub, so I took what I was sold.
Now, I have a question, and this is important to me-- I read the Return Policy, such as it is stated on the website. What they do NOT say is what happens if you wish to return the entire box. Do they refund the purchase price, or do they do their " Retail value $149 minus $49 payment."
When a new user of the service reads the policy on PARTIAL refunds, it is not very clear.
I know I'm not paying them to keep what I've already paid for but do not really want ( at all).
Thanks for any help with the way they handle a return of a complete box.
Lilly