Quote: Originally Posted by bellatrix42 /img/forum/go_quote.gif
I decided that I want to share the email I received last month regarding the concealer.
The response bothered me a bit. I was definitely a little frustrated when I had sent this email because I couldn't get any response for a week prior regarding them shipping to the wrong address. We had a glitch in our shipping software in March that caused not only a delay in getting our shipment out, however also forced us to backtrack and review old correspondence to address address changes. It seems your address change was lost in that transition. We are sorry and the address change will be made going forward. Mistakes and errors do happen as we are human at Le Metier de Beaute and to err is human.
As for your comments regarding complexion products, we only make a few PV concealer shades and they work for almost all skin types, as the formulation is a treatment product that blends into the skin. Treatment benefits are delivered in the first 8 minutes. Many clients use this product at night as a spot corrector.
We will ship you a lighter shade as a replacement for this month's box.
Believe it or not, with all of our VIP clients, you are the first to contact us with this concern.
Moving forward, it may not be in your best interests to be a part of a program like our VIP program. This program was developed as an evolving concept. It was developed to grow with its participants and to push them to be opened minded, generous (share product they might not utilize) and flexible. We have been extremely generous in our offerings to date and understand that not everything or everyone can always be satisfied with a program like this, however we are disappointed to hear that after 7 other shipments, you are now let down because we pushed you to look at a product you might not have given a chance to otherwise. Share the product with a family member or friend.
Meantime, we will ship you a shade that works for you.
XO
LMdB
On Mar 12, 2014, at 9:23 PM, bellatrix42 wrote:
This is my fourth attempted contact. Please see the email chain below.
In addition, I was able to retrieve my gift from the UPS facility today, and I am extremely disappointed. When I subscribed, I had been informed that LMDB had stated that no complexion specific products would be sent out. I would not have subscribed without this information. I have extremely fair skin. The concealer sent out is several shades too dark for me. I swatched it on my arm to double check. It is impossible for me to use. Please don't send out any skin tone specific products unless you collect skin tone information. This is a huge let down.
Sincerely,
bellatrix42
Quote: Originally Posted by bellatrix42 /img/forum/go_quote.gif
I decided that I want to share the email I received last month regarding the concealer.
The response bothered me a bit. I was definitely a little frustrated when I had sent this email because I couldn't get any response for a week prior regarding them shipping to the wrong address. We had a glitch in our shipping software in March that caused not only a delay in getting our shipment out, however also forced us to backtrack and review old correspondence to address address changes. It seems your address change was lost in that transition. We are sorry and the address change will be made going forward. Mistakes and errors do happen as we are human at Le Metier de Beaute and to err is human.
As for your comments regarding complexion products, we only make a few PV concealer shades and they work for almost all skin types, as the formulation is a treatment product that blends into the skin. Treatment benefits are delivered in the first 8 minutes. Many clients use this product at night as a spot corrector.
We will ship you a lighter shade as a replacement for this month's box.
Believe it or not, with all of our VIP clients, you are the first to contact us with this concern.
Moving forward, it may not be in your best interests to be a part of a program like our VIP program. This program was developed as an evolving concept. It was developed to grow with its participants and to push them to be opened minded, generous (share product they might not utilize) and flexible. We have been extremely generous in our offerings to date and understand that not everything or everyone can always be satisfied with a program like this, however we are disappointed to hear that after 7 other shipments, you are now let down because we pushed you to look at a product you might not have given a chance to otherwise. Share the product with a family member or friend.
Meantime, we will ship you a shade that works for you.
XO
LMdB
On Mar 12, 2014, at 9:23 PM, bellatrix42 wrote:
This is my fourth attempted contact. Please see the email chain below.
In addition, I was able to retrieve my gift from the UPS facility today, and I am extremely disappointed. When I subscribed, I had been informed that LMDB had stated that no complexion specific products would be sent out. I would not have subscribed without this information. I have extremely fair skin. The concealer sent out is several shades too dark for me. I swatched it on my arm to double check. It is impossible for me to use. Please don't send out any skin tone specific products unless you collect skin tone information. This is a huge let down.
Sincerely,
bellatrix42
Wow I am in disbelief over that response. Sorry you had to go through such bad customer service, its like they make you feel guilty for being sent something that does not work for you.