Le Metier De Beaute Beauty Vault VIP - Spoilers

[LisaLeah]

I saw someone complained on FB about the concealer being too dark for her. LMdB said to email them to see if they could work something out.

So it may be worth a shot, if anyone here has issues w/ the shade.

 

[Lulubelle107]

Quote: Originally Posted by LisaLeah /img/forum/go_quote.gif
  I saw someone complained on FB about the concealer being too dark for her. LMdB said to email them to see if they could work something out.

So it may be worth a shot, if anyone here has issues w/ the shade.
Mine is slightly too dark, but I just started using some facial self tanner and now it seems right.  Definitely yellow leaning. though.  I do like the consistency and that it doesn't emphasize my fine lines.

Now, I'm just waiting for a really good deal on the Vault, like a free kaleidoscope with purchase, or something

LisaLeah, you subscribed to the Kaleidoscope box, correct?  When should it arrive?

 

[LisaLeah]

Quote: Originally Posted by Lulubelle107 /img/forum/go_quote.gif
  Mine is slightly too dark, but I just started using some facial self tanner and now it seems right.  Definitely yellow leaning. though.  I do like the consistency and that it doesn't emphasize my fine lines.

Now, I'm just waiting for a really good deal on the Vault, like a free kaleidoscope with purchase, or something

LisaLeah, you subscribed to the Kaleidoscope box, correct?  When should it arrive?
The Kaleidoscope sub/box begins in April. So I'm assuming in about 2 weeks. (since they usually ship early in the month)

I'm excited about it!

 

[flipflopskt]

I am disappointed that such a high end company does not respond to emails.  It doesn't make me feel comfortable subscribing again.

 

[BoxesWithBunny]

Did you reply to your original subscription confirmation email? Maybe try that. I got a reply back to my email within a couple hours!

 

[dressupthedog]

I am disappointed that such a high end company does not respond to emails.  It doesn't make me feel comfortable subscribing again.

No, they frequently do not reply to emails. I moved in October and had them change my address in their system. They sent my March box to my old address. I saw that the label had been created for the old address using My UPS. I was able to have UPS hold the package and I had to go pick it up. I had to email LMDB four times over a week to get them to respond to me. I just wanted to make sure that they would return to sending to the correct address in the future. They finally sent a rude, condescending response to me. I will not be resubscribing. If they haven't responded in a couple days, you should email again or try to contact them using social media.

 

[tazdvil]

I'm having the same issue with them not returning my emails. They sent my box to the wrong address even though I recieved boxes at my new address already. I still don't have my box.

 

[sparklegirl]

Quote: Originally Posted by bellatrix42 /img/forum/go_quote.gif


No, they frequently do not reply to emails.

I moved in October and had them change my address in their system. They sent my March box to my old address. I saw that the label had been created for the old address using My UPS. I was able to have UPS hold the package and I had to go pick it up. I had to email LMDB four times over a week to get them to respond to me. I just wanted to make sure that they would return to sending to the correct address in the future. They finally sent a rude, condescending response to me. I will not be resubscribing.

If they haven't responded in a couple days, you should email again or try to contact them using social media.

Quote: Originally Posted by tazdvil /img/forum/go_quote.gif

I'm having the same issue with them not returning my emails. They sent my box to the wrong address even though I recieved boxes at my new address already. I still don't have my box.

I am having the same issue with the march box! They sent the box to mybilling address which is in CA, and I am in MA...they emailed me back a few days after I emailed them saying they had some glitch with the addresses this month, and mine was one that wasn't caught on time. 

They assured me the problem is fixed now and would be sending me a replacement box, but it's been over a week and I still don't have it, and it should come relatively quick from NY to MA. So sad /emoticons/[email protected] 2x" width="20" height="20" />

 

[tazdvil]

It's good that you got a response. I still haven't received a response.

 

[sparklegirl]

Quote: Originally Posted by tazdvil /img/forum/go_quote.gif
  It's good that you got a response. I still haven't received a response.
It took them 3 days to respond to me. Here's what they said:

We had a glitch in our shipping software this month and lost address changes from the original list.  We went back and fixed the addresses, however it seems some fell through the cracks.  Your address is one of those.  We will make the change in the system with UPS and ensure it is backed up.  

 

[tazdvil]

I finally got an email back. If you used their feedback form and got no response it's because they aren't getting all of the ones submitted through the site. I had to dig up an old email to get a response. Use this email address for issues. [email protected] Hope this helps someone, I'm glad I did because they were quick to respond.

 

[flipflopskt]

I finally got a response through facebook saying they had responded to all the emails.  I guess they somehow missed two of mine plus another gals as well.   I had used an email address they had given me before which was [email protected] since they had problems before with the feedback form. I like to give people the benefit of the doubt, but it seems they just don't respond unless it is mentioned on facebook.  Maybe I will try using both email addresses this time  /emoticons/[email protected] 2x" width="20" height="20" />  Thanks for the tip!

 

[Shauna999]

I love the concealer from last month. I have to admit that at first I thought the tone was too yellow but I didn't give up & now It's my go to daily concealer. I'm so excited for Aprils box... I'm wondering what we're in store for. I just know it's going to be another Fab can't live without item. I checked my UPS & nothing yet.. Can't wait!!

 

[sparklegirl]

Quote: Originally Posted by Shauna999 /img/forum/go_quote.gif

I love the concealer from last month. I have to admit that at first I thought the tone was too yellow but I didn't give up & now It's my go to daily concealer. I'm so excited for Aprils box... I'm wondering what we're in store for. I just know it's going to be another Fab can't live without item. I checked my UPS & nothing yet.. Can't wait!!
can't wait for april either...but would really like my march box before that! They emailed me 10 days ago saying they would send me a replacement box since they sent my march box to the wrong address but I still don't have it yet...

 

[tazdvil]

They are sending mine with Aprils box. They will probably do the same with yours.

 

[Playedinloops]

SO I'm moving on the 12th...should I have them change my address now? I know we usually get the boxes early, but March was a little late. hmmmm. 

 

[Shauna999]

On the bright side- you gals are going to get 2 boxes this month

SO I'm moving on the 12th...should I have them change my address now? I know we usually get the boxes early, but March was a little late. hmmmm. 

I'd say notify them of your move on the 12th & put the ball in their court /emoticons/[email protected] 2x" width="20" height="20" />

 

[Luxx]

How do you sign up for the box? I can't find it on their website - Just saw that sign ups will be open In July 2014  /emoticons/[email protected] 2x" width="20" height="20" />

 

[LisaLeah]

Quote: Originally Posted by Luxx /img/forum/go_quote.gif
  How do you sign up for the box? I can't find it on their website - Just saw that sign ups will be open In July 2014  /emoticons/[email protected] 2x" width="20" height="20" />
Where did you see/read that info about sign ups?

Last year, the sign up was on their website a month before the sub began.

 

[Luxx]

Quote: Originally Posted by LisaLeah /img/forum/go_quote.gif
  Where did you see/read that info about sign ups?

Last year, the sign up was on their website a month before the sub began.
 I read it on Glamorable blog. She said sign ups will be open ONLY in July of 2014.

LINK

It says that info under "How It Works"