Thanks for posting their response. It's a good reminder for me that this program is not only about getting current LMDB products at a killer prices but helping the company with their vision.
I do wish the mailings included an info card that explained why the product(s) that month was selected, what type of feedback they are looking for and where to submit it. I would not normally reach out to them unless my product was broken or defective, so if I knew they were sending us a test product that feedback would be helpful with, I would probably make more of an effort to actually give feedback. Although, if an item is a VIP exclusive or is a pre-release, I probably would not make as much of an effort.
For those of us who were in year 1, it seems that our feedback on their cream shadows was heard loud and clear as I have not seen anything like those enter their line of products at all!! So even though they may not "partake in online message boards", perhaps they still read them.