- Joined
- Jul 7, 2013
- Messages
- 137
- Reaction score
- 16
I am sad. I sent an email a week ago saying that my lipgloss was off smelling and I got no reply. Its like they dont care anymore. I sent a reminder email hoping they just missed it. Finally I posted to their facebook because I heard nothing. Got a reply that they would send something on Monday when they got back in the office.
"Hi Anastasia, these two lip gloss shades are exclusive shades that were created specifically for the VIPS and they're brand new. However, we changed the formula a bit to offer a silkier product. In doing so, the amount of fragrance that is normally used was reduced. We apologize that you did not enjoy the different formula, all of the glosses in our line will continue to be made with the original amount of fragrance. Xo"
Xo? No hugs and kisses for you not caring about sending me yucky smelling items. I am a little sad because I wanted to love this brand but they have been going downhill since management changed. I was going to hold off on doing a review hoping that they would fix this but I will now. I am especially sad because I hate complaining but it seems like the only way to get results is to complain publicly.
"Hi Anastasia, these two lip gloss shades are exclusive shades that were created specifically for the VIPS and they're brand new. However, we changed the formula a bit to offer a silkier product. In doing so, the amount of fragrance that is normally used was reduced. We apologize that you did not enjoy the different formula, all of the glosses in our line will continue to be made with the original amount of fragrance. Xo"
Xo? No hugs and kisses for you not caring about sending me yucky smelling items. I am a little sad because I wanted to love this brand but they have been going downhill since management changed. I was going to hold off on doing a review hoping that they would fix this but I will now. I am especially sad because I hate complaining but it seems like the only way to get results is to complain publicly.