Ipsy/MyGlam: October 2012

[Crossroads]

So I was convinced to subscribe myglam/ipsy by the emails I received too. So I filled out all my billing information and put it on my card and also on a birchbox card because it was on a giftcard that ran out of funds. 

Come the 1st  I receive an email from Ipsy that my card was declined to update my billing information. I think I might have made a mistake so I go and do it and when I hit finished it says :invalid credit card information. I tried several times changing my name or phone to see if it would go through but no.

So I email them and the girl says it's  an invalid account number and asks for my billing information. I reply that if Im supposed to send my credit card information through email because it might be a mistake and she means something else. Yes I have send her my credit card details and she will it pass along to their billing provider to run an authorization, and gather more insight.

I am shocked that Im being asked this I don't even know what to reply. Emails are really not secure and I believe they're not even supposed to ask that. Has this happened to anyone else? Or could someone give me some insight on this?

 

[deactivateduser232015]

Originally Posted by yoru /img/forum/go_quote.gif


They change your acc to not subscribed after they charge your CC so they don't double charge you /emoticons/[email protected] 2x" width="20" height="20" />

Oh. I suppose that makes sense but I've never seen a site that does that. : Their user interface is so difficult to use now. Like, what if I wanted to change my preferences? It took me forever to figure out where my own page was.

 

[zadidoll]

Originally Posted by Crossroads /img/forum/go_quote.gif

So I was convinced to subscribe myglam/ipsy by the emails I received too. So I filled out all my billing information and put it on my card and also on a birchbox card because it was on a giftcard that ran out of funds. 

Come the 1st  I receive an email from Ipsy that my card was declined to update my billing information. I think I might have made a mistake so I go and do it and when I hit finished it says :invalid credit card information. I tried several times changing my name or phone to see if it would go through but no.

So I email them and the girl says it's  an invalid account number and asks for my billing information. I reply that if Im supposed to send my credit card information through email because it might be a mistake and she means something else. Yes I have send her my credit card details and she will it pass along to their billing provider to run an authorization, and gather more insight.

I am shocked that Im being asked this I don't even know what to reply. Emails are really not secure and I believe they're not even supposed to ask that. Has this happened to anyone else? Or could someone give me some insight on this?

Which girl was it? Email her and let her know that since emails are not secure that you don't feel comfortable sharing the CC via email (which I also think is against credit/debit card terms of service but am not 100% sure on that). Ask to have her call you (they can block their number if they don't want that # shared as there isn't a customer hotline to call).

 

[fireflyy]

Are you sure the emails are from Ipsy? That seems really odd to me. Especially because it says this in their Privacy Policy: " Please do not email your credit card number or other sensitive information."

Quote:

Originally Posted by Crossroads /img/forum/go_quote.gif

So I was convinced to subscribe myglam/ipsy by the emails I received too. So I filled out all my billing information and put it on my card and also on a birchbox card because it was on a giftcard that ran out of funds. 

Come the 1st  I receive an email from Ipsy that my card was declined to update my billing information. I think I might have made a mistake so I go and do it and when I hit finished it says :invalid credit card information. I tried several times changing my name or phone to see if it would go through but no.

So I email them and the girl says it's  an invalid account number and asks for my billing information. I reply that if Im supposed to send my credit card information through email because it might be a mistake and she means something else. Yes I have send her my credit card details and she will it pass along to their billing provider to run an authorization, and gather more insight.

I am shocked that Im being asked this I don't even know what to reply. Emails are really not secure and I believe they're not even supposed to ask that. Has this happened to anyone else? Or could someone give me some insight on this?

 

[Jackieblue]

Does anyone know why they charged my account $1 a few days before they charged the $10 for October? Is this standard for new accounts?

 

[princess2010]

Originally Posted by Jackieblue /img/forum/go_quote.gif

Does anyone know why they charged my account $1 a few days before they charged the $10 for October? Is this standard for new accounts?

I think I remember all my subs doing this. It's to make sure it's a legit account. It won't go through it's just pending then goes away.

 

[BeautyPhoenix]

Hopefully I changed my address in time cause I hadn't been charged yet and apparently from what one of the ipsy girls told me, your subscription is processed after you have been charged. 

 

[BeautyPhoenix]

Originally Posted by zadidoll /img/forum/go_quote.gif

Why did the guy come at 1 AM? That's not only creepy but scary!

He said he had gotten off work a little while ago, it was definitely creepy but its in an open hallway and there were others awake and with active security guards going around so it wasn't that bad. He probably just still saw it out there and got annoyed and brought it over. 

Originally Posted by mjkdior713 /img/forum/go_quote.gif


It's illegal to open someone else's mail...or at least that's what I thought I heard.  That's soooo creepy!!!

yep it is illegal. and very creepy x.x so I am kind of afraid to use the products cause they were totally opened too. 

 

[zadidoll]

Pre-authorization. It should drop off within a few days. Some companies sometimes do that to make sure the CC is still valid. I actually get it all the time at gas stations.

 

[BeautyPhoenix]

Originally Posted by Jackieblue /img/forum/go_quote.gif

Does anyone know why they charged my account $1 a few days before they charged the $10 for October? Is this standard for new accounts?

Not from what I know it isn't o.o. You might want to ask them just to make sure. 

EDIT: Ignore me Z answered. XD

 

[marybbryant]

Originally Posted by zadidoll /img/forum/go_quote.gif

Pre-authorization. It should drop off within a few days. Some companies sometimes do that to make sure the CC is still valid. I actually get it all the time at gas stations.

So thats why I always have that initial $1 hold on my funds after going to the gas station!  I had always wondered about that.  It makes perfect sense to me now. 

 

[deactivateduser232015]

Yeah I got that for my Ipsy and it did go away. I got it for my JustFab too, but the charge is still on there and this was like two weeks ago @__@ Strange since they already charged me for my purchase and I have the items sitting here

 

[deactivateduser232015]

Originally Posted by yoru /img/forum/go_quote.gif


They change your acc to not subscribed after they charge your CC so they don't double charge you /emoticons/[email protected] 2x" width="20" height="20" />

So I did email them and got this response:

Thanks for contacting ipsyCare! I verified that you do have an active subscription, and we appreciate your support! There is a slight glitch due to a lapse before our subsequent orders are created for November in which you will shortly see yourself as unsubscribed. Rest assured, your subscription is still active and safe (we just received October payment). You should be showing as subscribed shortly (OR you are now showing as subscribed). Thanks for reaching out, and have a great day!

I really don't like their new site. : I understand they want to have an interactive element too, but the old user interface worked fine and the new one is awful. I'm really excited for the products, but I really hope they figure something out about the layout/site soon because it's nearly impossible to navigate.

 

[ColorMeLucky]

EEEKKKKKKKKKKKKKK SPOILER!!!! EEEK SO EXCITED! I love how I need a new eyeliner AND mascara and this month has it all for me! =D

 

[marybbryant]

Hey ladies! Just an FYI - Target is giving away their free fall beauty bags on Facebook. I just signed up for one so they are still available. Here's the link. https://www.facebook.com/TargetStyle/app_233250810133799

I posted this on the Birchbox and Sample Society threads too. 

 

[ValentineLissar]

I was about to comment "no sneak peaks today?"  and you posted!  This looks great.  It seems like they're really focusing on the eyes this month with the mascara, the eyeshadow, and the black liner.  I don't know if they'll put a primer next or something?

 

[diana16]

So excited for the eyeliner! This month will deff not be a disappointment

 

[bluelion]

I just got an email about the Circus nail polishes finally on sale as a set for 35.90 (includes s&h). I really only liked the pink polish (yellow was disappointing, and I have a similar purple with a better formula for me), and even then I don't think it's a polish worth approx. $7 alone. Kind of disappointed with that price.

 

[zadidoll]

Don't factor the shipping into the price because any time you order polish you're most likely going to have to pay for shipping since it's sent ground. The polishes are $5.99 each if you break down the price. I was surprised that only the set was available at this time since most MyGlam/Ipsy members would rather buy the remaining two to finish their collection.

https://www.makeuptalk.com/t/129332/circus-by-andreas-choice/0_100

 

[cmhughes02]

im a more subtle nail polish girl, i like my taupes and navys. i gave the andreas choice polish to my cousins. 

IM SO EXCITED. two things i wear ALWAYS: mascara and eyeliner. im so excited for this bag!