I just now found this thread, and I feel SICK. Fairest, I am so sorry this happened to you!!
I once was arrested for shoplifting because I returned an outfit I had bought the day before and paid cash.. Came back to the store with it and all tags and had forgotten the receipt for the purchase. I still remember how frightened I was.. even though I didn't steal a thing.. And how mad I was at the dept. store for treating a great customer that way!!
IMO, CVS is a pathetic store anyway. I have gotten Rx filled there because they used to be Eckerd's and were managed and stocked much better then. As you know, Eckerd's is or was a Florida- owned family business. I was loyal to Eckerd's because it is a store I have liked all my life.. But, my family will now be going across the highway from CVS to Walgreen's for our Rx and anything else the 2 stores sell that we need. If CVS treated you this way, then any of us could be next, and besides, I want to show solidarity.
Funny, but the local CVS has cut down the number and quality of cosmetic displays to almost nothing here. I can walk by and maybe see one Wet n Wild display and a Sally Hansen, but nothing like the L'Oreal, Revlon, and Maybelline seasonal makeup displays they used to have. I think they expanded the wine and beer category of the store instead.
I'm glad you weren't alone. I was alone when I was handcuffed and taken to jail. I still have nightmares about it, and that store's horrible mistake with me happened in the early 90's. It felt like something out of a Geoge Orwell novel.
Hold your head up high and find a better quality of business to do your cosmetic shopping in. They proved their worth when they messed with you. Total zeros.
Oh, and we have a huge blanket type liability policy on our homeowner's insurance. We bought it when we had our pool designed- before a hole was even excavated. Even though we have a locked fenced pool area, I didn't think our homeowner's insurance was enough. One of the provisions I didn't ask for and didn't expect to find is insurance against being sued for either libel or slander. I guess it is standard on a liability policy.
I bet CVS has a similar policy.. I think a civil suit would definitely be beneficial.
I wish I had not been so naive and scared. I would have had a whale of a suit against the dept. store which lied about me. ( Yes, the receipt was found and all charges were dropped, but I was perp walked out of a store I had really liked with my hands handcuffed behind my back like I was The Shoe Bomber).
I cried like a baby.