Originally Posted by
mhammill /img/forum/go_quote.gif
Quote: Originally Posted by
jrenee /img/forum/go_quote.gif
I've been seeing a lot of posts about broken vials of perfume- has anyone contacted CS about that? It seems a key part of the box that should be replaced. And yes, I have heard horror stories about their CS- given the Bondi/Shaw debacle, it seems that they should be more cognizant of pleasing their customer base.
As for the July box (or August at this point
), I don't really need another lip balm, although I'm intrigued with the Figs & Rouge brand... I have an overfilled birchbox full of lip gear. I guess it's too late to unsub, but will definitely do it next month until I know it's going to be a good box!
I should not have to call every single month to replace something that either didn't show up or was broken or had some other issue. Considering all the problems over the past few months I've had, plus the fact that I don't really like any of the perfume samples (and the one that broke to my nose was awful) I think I'm just done. This is one of the more expensive sub boxes out there, and it is promoted as providing luxury samples and products, I do not feel that my money is well spent here. The first box I got was the only one I really loved, every other month has been a major letdown, and for me not worth the price of admission.
I agree that you shouldn't have to call every single month if something is messed up or wrong with the box. If I had as many issues with Glossybox than I would probably be as frustrated as you!