Glossybox - June 2013

[CheshireCookie]

Originally Posted by dbella /img/forum/go_quote.gif

Well crap. I dropped my bottle of Starry Night and it broke (all over the vinyl in my bathroom).  To top it off, I'm out of polish remover, so I can't clean it up tonight and will have to go get remover tomorrow (like I said, it dries fast).  I'm heading over to Bondi to buy another bottle.  LOL  Klutz.

Oh, to clarify, the bottle didn't shatter, it just landed at the right angle to snap the neck off it.  Nothing wrong with the bottles, just my clumsiness.

Oh no! I'm sorry

::HUG::

How much spilled? Some or all of it?

 

[JC327]

Prepare to be dazzled by the single most impressive instance of customer service I have ever experienced. My phone just rang and it was a number I didn't recognize, so I answered with some hesitation.  The gentleman on the other end (with the most gorgeous British accent ever), asked if I'd posted on Makeuptalk about having placed an order for Bondi nail polish without knowing about the free polish code and being disappointed.  After I shook off my astonishment, I said that I had and must have also sputtered something about "how did you know that?" because he replied "we see everything" (which gave me a good laugh).  He was from Bondi and was calling to let me know they were sending me out the free clear polish. I. AM. AMAZED.  Truly.  Bravo, Bondi! (and since you "see everything" you now know I find your accent swoon worthy). :icon_redf

Wow that's amazing customer service!

 

[tasertag]

Well crap. I dropped my bottle of Starry Night and it broke (all over the vinyl in my bathroom).  To top it off, I'm out of polish remover, so I can't clean it up tonight and will have to go get remover tomorrow (like I said, it dries fast).  I'm heading over to Bondi to buy another bottle.  LOL  Klutz. Oh, to clarify, the bottle didn't shatter, it just landed at the right angle to snap the neck off it.  Nothing wrong with the bottles, just my clumsiness.

Oh that's such a shame!!!

 

[MzKayleeJames]

Anyone know how long the free top coat promo is good? I'm heading to Vegas later this week so I wanna save my $$$ for that but after seeing how amazing their customer service is I HAVE to support them! Not that I need polish but I just gotta try out their gorgeous polish. I've had SO many bad Customer Service experiences that I will be loyal till death if you treat me right! But that doesn't happen too often, sadly. I'm 34 (mom of 3!) and look like I'm underage so I get ignored a lot in store. Grrrrrrrrr

 

[CheshireCookie]

Anyone know how long the free top coat promo is good? I'm heading to Vegas later this week so I wanna save my $$$ for that but after seeing how amazing their customer service is I HAVE to support them! Not that I need polish but I just gotta try out their gorgeous polish. I've had SO many bad Customer Service experiences that I will be loyal till death if you treat me right! But that doesn't happen too often, sadly. I'm 34 (mom of 3!) and look like I'm underage so I get ignored a lot in store. Grrrrrrrrr

June 30th! /emoticons/[email protected] 2x" width="20" height="20" />

 

[RaquelMichelle7]

I hope you're able to clean it up okay tomorrow. I have a knack for finding the "sweet spot" any time I drop something fragile. It's a curse. LOL

Clumsy girls unite! I work at a bank and have a knack for dropping rolls of coins on the floor so I'm always left picking up coins off the floor and have to rewrap.

 

[dbella]

The whole thing, Cheshire.  A big puddle and lots of splatters. /emoticons/[email protected] 2x" width="20" height="20" />   As soon as it landed and the neck snapped, it all came flooding out.  I'm about to head out to the store to get some polish remover. I went ahead and ordered another bottle of Starry Night last night, so that's already taken care of.  Ah well.  I'll be more careful next time
 

 

[dbella]

Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

Clumsy girls unite! I work at a bank and have a knack for dropping rolls of coins on the floor so I'm always left picking up coins off the floor and have to rewrap.

Bummer!  I'm sure it will clean up fine, but I certainly felt like a big dork when it happened. /emoticons/[email protected] 2x" width="20" height="20" />

 

[quene8106]

So I asked a glossybox cs rep if we will get our boxes before July, and she said they're prepping to ship out boxes this week. Thank God, lol.

 

[lexxies22]

So I asked a glossybox cs rep if we will get our boxes before July, and she said they're prepping to ship out boxes this week. Thank God, lol.

Oh yeah, thanks for posting that. I was wondering about that. 😉 Knowing that its gonna be the 4th week of the month to ship out (not on the 3rd week of the month LOLOL)

 

[rainpetal]

I am hoping to get my shipping notification email soon because I want to cancel before July start.  I need a break from Glossybox.  I thought I was going to take it easy on the subs in July, but Julep has beautiful polishes this month and Ipsy is sending out Benetint.  Oh well, I give up.

 

[ewiggy]

Originally Posted by rainpetal /img/forum/go_quote.gif

I am hoping to get my shipping notification email soon because I want to cancel before July start.  I need a break from Glossybox.  I thought I was going to take it easy on the subs in July, but Julep has beautiful polishes this month and Ipsy is sending out Benetint.  Oh well, I give up.

I think if you've already been charged, you'll get the June box, even if you cancel now.. Right ladies?

I cancelled already and I haven't received my shipping notice, but I'm pretty sure that means I'll get June and then not July.

 

[CheshireCookie]

Originally Posted by dbella /img/forum/go_quote.gif

The whole thing, Cheshire.  A big puddle and lots of splatters. /emoticons/[email protected] 2x" width="20" height="20" />   As soon as it landed and the neck snapped, it all came flooding out.  I'm about to head out to the store to get some polish remover. I went ahead and ordered another bottle of Starry Night last night, so that's already taken care of.  Ah well.  I'll be more careful next time

Moment of silence for the poor little Starry Night bottle

I had this gorgeous green glass accessory tray on my bathroom counter. I used it to put my rings in when I washed my hands or just put little odds and ends on, etc. It was SO beautiful...delicate looking and a beautiful color.....well...I was blowdrying my hair and somehow the cord got tangled and tightened. Yup, it pulled up and nabbed the side of the glass tray/bowl and knocked it right off the counter and onto the tile floor. I'm telling you in was in super slow motion. I had plenty of time to utter a dramatic and loud ::GASP:: before it shattered in a million gazillion pieces. Oh the drama!

 

[JC327]

Loving the swatches - I think I'll mosey on over to Bondi's site and pick up some new polishes next week! The company, staff, and products all seem awesome. Incidentally, I've been to Bondi Beach in Sydney so here's a fun pic! It was winter there, hence the jacket lol.

Wow that's a great pic!

 

[JC327]

No, I'm on my boyfriend's desktop.  /emoticons/[email protected] 2x" width="20" height="20" />  AHA! Success! Teal Magnolia looks more blue in the photo, but in real life it's much more green, at least to my eyes.

Those are beautiful colors!

 

[JC327]

O

Well crap. I dropped my bottle of Starry Night and it broke (all over the vinyl in my bathroom).  To top it off, I'm out of polish remover, so I can't clean it up tonight and will have to go get remover tomorrow (like I said, it dries fast).  I'm heading over to Bondi to buy another bottle.  LOL  Klutz. Oh, to clarify, the bottle didn't shatter, it just landed at the right angle to snap the neck off it.  Nothing wrong with the bottles, just my clumsiness.

Oh no! Sorry to hear about that.

 

[smiletorismile]

Originally Posted by quene8106 /img/forum/go_quote.gif
So I asked a glossybox cs rep if we will get our boxes before July, and she said they're prepping to ship out boxes this week. Thank God, lol.

Thanks for posting this! At least the boxes won't be too late

 

[dbella]

Wow! More amazing customer service.  I don't check my email often on the weekends, but I just checked it a few minutes ago and I had an email from Richard at Bondi.  He heard about me dropping and breaking my Starry Night.  Even though I already ordered a new bottle (and was happy to do so, since it's so pretty and breaking it was entirely my own fault) he said they were sending me out a replacement and issuing a refund for it.  I just love this company!  I certainly didn't expect that and it was so nice of them.

I'm making a late dinner, but afterward I'm going to mani/pedi myself with my pretty new Teal Magnolia!

 

[CheshireCookie]

Originally Posted by dbella /img/forum/go_quote.gif

Wow! More amazing customer service.  I don't check my email often on the weekends, but I just checked it a few minutes ago and I had an email from Richard at Bondi.  He heard about me dropping and breaking my Starry Night.  Even though I already ordered a new bottle (and was happy to do so, since it's so pretty and breaking it was entirely my own fault) he said they were sending me out a replacement and issuing a refund for it.  I just love this company!  I certainly didn't expect that and it was so nice of them.

I'm making a late dinner, but afterward I'm going to mani/pedi myself with my pretty new Teal Magnolia!

dbella...you ready to swoon some more? That was Richard that called you the other day.

 

[smiletorismile]

Originally Posted by dbella /img/forum/go_quote.gif

Wow! More amazing customer service.  I don't check my email often on the weekends, but I just checked it a few minutes ago and I had an email from Richard at Bondi.  He heard about me dropping and breaking my Starry Night.  Even though I already ordered a new bottle (and was happy to do so, since it's so pretty and breaking it was entirely my own fault) he said they were sending me out a replacement and issuing a refund for it.  I just love this company!  I certainly didn't expect that and it was so nice of them.

I'm making a late dinner, but afterward I'm going to mani/pedi myself with my pretty new Teal Magnolia!

Wow that's awesome!