GlossyBox - June 2012

[lilyelement]

Originally Posted by Mandy Kane /img/forum/go_quote.gif

THAT SUCKS! and honestly that's totally what i'm worried about the most and why i canceled. I have already heard multiple complaints of loose caps and leaking products in this box! If this were... sample society for example- they would probably ship you an entire new box for free. But knowing that there are only 2 people that work in customer service for GB makes me think they won't do anything. 

Also- shipping times are worrying me! They said they shipped the 27th but a lot of girls boxes actually shipped the 22nd and they got their boxes friday or saturday. Mine shipped on the 27th but didn't get received to the new jersey center until friday and first got to the fishers saturday morning. According to the tracking est I have another week before my box gets here and it's like 100 degrees across the entire country! what the heck is a bunch of makeup going to look like after a week and an half in 100 degrees? 

For comparison- Julep comes from WA (i live in WI) and I got a shipping notice wednesday, it didn't ship until thursday, and I got it Saturday. 

Sample Society should ship today and my eta is friday, so i might get that before GB too /emoticons/[email protected] 2x" width="20" height="20" />

Mine shows that it shipped on the 23rd, it arrived at my work Saturday, but I don't work weekends lol. Wonder why their shipping dates are so different. The only thing I did notice was the expected delivery date was WAY off. Mine showed the 5th-6th, yet it arrived on June 30th.

 

[Kittygirl4]

I just tagged them on twitter and contacted using their "Contact Us" form on their website. If I don't hear anything I'll be calling. I hope your box doesn't have the item that spilled in mine. The cap was left open so everything oozed out /emoticons/[email protected] 2x" width="20" height="20" />

Sorry this happened to your box! /emoticons/[email protected] 2x" width="20" height="20" /> I wonder how many boxes have ended up like this. I don't understand why they'd have only two CS employees. That's just ridiculous. You can't tell me they aren't making enough money to hire more people. I think they've had plenty of time to acquire employees since their launch seemed to drag on forever.

 

[MissLindaJean]

Originally Posted by Kittygirl4 /img/forum/go_quote.gif

Sorry this happened to your box!

I wonder how many boxes have ended up like this. I don't understand why they'd have only two CS employees. That's just ridiculous. You can't tell me they aren't making enough money to hire more people. I think they've had plenty of time to acquire employees since their launch seemed to drag on forever.

I'm quite surprised as well by how little staff they have, considering they have thousands of subbers and are opening slots frequently. Here's to hoping nothing leaks all over my box and that I get it soon!

 

[TheNittyPretty]

I think they are COMPLETELY liable and that is complete lack of quality control! The above picture of the messed up box is a good example of my anger at how most of us are charged for the next month's box before we even get the current month's box. So we still have to pay for another month instead of being able to cancel after receiving the current month from them in that kind of shape. Utterly ridiculous.

 

[MissLindaJean]

There's no update or movement shown on my box since 6/27... Am I the only one disliking their shipping?

 

[redfox]

Originally Posted by MissLindaJean /img/forum/go_quote.gif
There's no update or movement shown on my box since 6/27... Am I the only one disliking their shipping?

You're definitely not the only one.  Tracking showed my box as being 2 hours away from me on Friday with no movement since then.  Makes no sense. 

 

[1laurah]

No movement on my shipping notice, either!  It hasn't changed since it left the partner shipping facility 2 suburbs away from me on June 28.  My fingers are cramping from crossing them so much for it to arrive!  I understand the frustrations regarding billing, shipping, burst products...those things are disappointing.  I am encouraged by the positive posts of glossybox customer service.  If there are only 2 customer service reps and there are thousands of us, it's crazy to imagine what they are experiencing!  The company is only on its 3rd American box, so there are obviously some kinks to be worked out.  I've signed up for 12 months of this, so I am in it for the long haul and hoping for some great products and smooth sailing on the delivery in the months to come!   

 

[MissLindaJean]

12 months? Lol, you're brave! I kept the month to month, because I felt it'd be less hassle if I wanted to cancel.

 

[TheNittyPretty]

Originally Posted by MissLindaJean /img/forum/go_quote.gif
12 months? Lol, you're brave! I kept the month to month, because I felt it'd be less hassle if I wanted to cancel.

 

 

[scrapsugargypsy]

I hadn't even gotten a shipping confirmation yet so I just called them; they said because I signed up later in the month (this is my first month with GB) that the boxes will be shipping this week so I'll have to wait longer... sad day. Hope this helps anyone that hasn't gotten shipping confirmation yet!  

 

[Katie-Gaslight]

The service they use for shipping is worse than Streamlite 

 Usually stuff that ships from NJ, even with a 3rd party service, arrives like 3 days later in RI, where I live. My Glossybox was shipped on the 27th, and it still only shows that it departed the shipping facility. Wahhhhhh. 

Even MyGlam arrived faster, and THAT shipped from the West Coast!!

/rant over lol

 

[Denise Moya]

The service they use for shipping is worse than Streamlite :icon_evil  Usually stuff that ships from NJ, even with a 3rd party service, arrives like 3 days later in RI, where I live. My Glossybox was shipped on the 27th, and it still only shows that it departed the shipping facility. Wahhhhhh.  Even MyGlam arrived faster, and THAT shipped from the West Coast!! /rant over lol

I'm in NJ and it shipped on the 27th and I still haven't got it.

 

[shanny21]

Can anyone view their shipping by logging into their Glossybox account? I keep looking for somewhere on the site with my tracking number, but for now I can only go back into my email and find the shipping notice. It peeves me quite a bit that it's not on the site, as I know it is for Sample Society 

 

[hrseangel]

Mine is stuck since the 27th also. No movement or update for 5 days...their shipping STINKS.

On a happy note just recieved my shipping notice for SS (wow first of the month!!) and I may get it before I go on vacation /emoticons/[email protected] 2x" width="20" height="20" /> YEAH!!

 

[redfox]

So I just saw someone post a little trick on facebook.  Copy and paste your tracking number from the GB e-mail and track it using USPS (apparently it updates more often via USPS).  I tried this and it was actually less updated then my GB e-mail tracking (GB tracking updated 6/29, USPS updated 6/28) but so said it works for some people.  Worth a shot, I guess.
 

 

[dreile]

[No message]

 

[Mandy Kane]

Originally Posted by dreile /img/forum/go_quote.gif

Just checked mine and it states the exact same on both.  Stuck in Fishers, IN, since the 30th.  

My ETA is not until 07/10/12-07/11/12.  

Once again I think mine is coming Pony Express.  LOL

i tried the usps thing too and it still states fishers since saturday. ETA is 9th or 10th. 

 

[whigrose]

Originally Posted by nikita8501 /img/forum/go_quote.gif

Yeah, took me a few minutes to figure out where that option was too! Anyhow, if I remember right, I went to 'Recurring Profiles' once I was in my account and there under 'Subscription #' clicked on Monthly Subscription and at the end of the page on the right hand side there was an option 'Cancel my Subscription'....Hope that works!

 
 
Thank you so much Nikita!!! You probably just saved me a bunch of heartache. I logged on last night to cancel and looked in the FAQ section, which only tells you to email them. I did email a request to cancel, but I was afraid I would be charged for another month before they got around to processing my email. When I followed your directions, I was able to find the cancel button quickly and easily. Looks like using the cancel button is automatic too. As soon as I pressed it, a message came up which confirmed 'you have successfully cancelled your subscription' or something like that. Sooo...I'm not expecting to get another box after the June one (assuming it ever comes, lol!). I still think GB is pretty good. But at the end of the day, $21 proved to be too much to spend, especially now that not everyone can count on getting the same stuff. I was hoping they'd wait a bit longer before moving to 'custom boxes.' Oh well, I could stand to save the money anyway. Thanks again!!!

 

[Jazbot]

Just got mine!!

Before I begin...The box was not the the Usual black and pink polka dot box...did anyone else notice that?  

All my products came sealed and no leakage of any sort.

As I did look at all the Spoilers and wasn't as excited as I was last month when I saw the Burberry....after seeing and smelling and reading about the products I am pretty happy with it....looking forward to what they have in store for next month as well.

Here is what I got.

The color in the eyeshadow it "Ice" I kinda wanted the Mascara...but now I do want to try it.
Did anyone else get the magazine? I didn't notice if anyone else got it.

 

[Katie-Gaslight]

I already checked the BG tracking and USPS and it's stuck at this:

Departed Shipping Partner Facility
June 29, 2012, 4:19 pm
ELIZABETHPORT, NJ 07206

/emoticons/[email protected] 2x" width="20" height="20" /> 

Booooooooo. I want my GB. /emoticons/[email protected] 2x" width="20" height="20" />