FrenchBox [Spoilers]
- Thread starter MoiSurtout
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Frenchbox needs to understand the appeal of their branding is that we can get items we can't normally find in the US.
That being said... was hoping for the Vitamin C serum MSA got, I received the radiance serum. That's fine too, I'll use it. Bath beads look really cheap. Nail stickers, not for me. I have odd shaped nails. Nail file, I only use glass nail files, I'll give this away. The lipstick is at least a color I'd use, but this is something I could walk up the street and get at CVS.
Like others have mentioned, the lipstick packaging looks dated. I checked the batch code, the production date is Jan 2013.
That being said... was hoping for the Vitamin C serum MSA got, I received the radiance serum. That's fine too, I'll use it. Bath beads look really cheap. Nail stickers, not for me. I have odd shaped nails. Nail file, I only use glass nail files, I'll give this away. The lipstick is at least a color I'd use, but this is something I could walk up the street and get at CVS.
Like others have mentioned, the lipstick packaging looks dated. I checked the batch code, the production date is Jan 2013.
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Guys... to check the production date of your lipstick, the site is checkfresh.com Enter the brand and the batch code. You should see the batch code on the sticker on the back. It's two digits, a letter, and three digits. Mine is 16K100.
I don't understand what happened to them this month. I cancelled in December to cut back on my subs and because I was concern that some beauty items I received I could not locate on the internet. The curation doesn't reflect their past boxes.
Also I don't see the serum for sale on the website. I found a couple reviews about the serum from 2011/2012. It was first available on the Amazon french website in 2010 and is not currently available. C serums degrade over time especially when exposed to light.
This makes me wonder if they are buying off of Alibaba or excess lots from a company.
Also I don't see the serum for sale on the website. I found a couple reviews about the serum from 2011/2012. It was first available on the Amazon french website in 2010 and is not currently available. C serums degrade over time especially when exposed to light.
This makes me wonder if they are buying off of Alibaba or excess lots from a company.
Wow, they're taking a beating on Facebook.
I cancelled. I feel bad for the people that have annual subscriptions.
I cancelled. I feel bad for the people that have annual subscriptions.
wow, I hope this doesn't turn out to be like some of the other boxes that have gone down with problems of sending old and expired products on purpose. I was interested in this sub when it started but didn't sign up. The beginning boxes looked promising. Now I'm glad I didn't. Maybe they can still pull through somehow but this is not looking good for them. Feel sorry for anyone who is a current subscriber. 
/emoticons/[email protected] 2x" width="20" height="20"> Luckily we can discuss this here and alert everyone about the problems.
/emoticons/[email protected] 2x" width="20" height="20"> Luckily we can discuss this here and alert everyone about the problems.
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I wouldn't use the serum it was made in china and it has no box to show ingredients or expiration date. Be careful girls
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That review was spot on (and I like her humor). I found myself feeling the same way as I began to pull items out of the box, thinking there had to be something in there more impressive than the nail file!
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Yes! I love this review lol... I hope she reviews a lot more boxes. This is kind of review blog is so refreshing, I'd read it daily if she posts that often
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I just received an email from Frenchbox stating to NOT USE the lipstick or serum from this box.....
I wonder how it will be handled.....see the email info below....
February 2015 FrenchBox - Important
Do not use this month’s Serum and Liptstick.
Dear February subscribers,
IMPORTANT
We were notified that certain products in the February 2015 FrenchBox may be close to or past their suggested use date: (1) Serum bottle (White Radiance or Orange Booster) and (2) some of the Color Riche Lipsticks.
As a precaution, we ask everyone who has received our February box to not use the Serum and the Lipstick.
TO OUR VALUED SUBSCRIBERS
We sincerely apologize for this situation and we are doing everything in our power to rectify this as rapidly as possible.
Our subscribers’ satisfaction is a top priority and we are working on a solution to make this right to all our February subscribers.
Please trust that we will have very open communication about this until this is resolved.
I wonder how it will be handled.....see the email info below....
February 2015 FrenchBox - Important
Do not use this month’s Serum and Liptstick.
Dear February subscribers,
IMPORTANT
We were notified that certain products in the February 2015 FrenchBox may be close to or past their suggested use date: (1) Serum bottle (White Radiance or Orange Booster) and (2) some of the Color Riche Lipsticks.
As a precaution, we ask everyone who has received our February box to not use the Serum and the Lipstick.
TO OUR VALUED SUBSCRIBERS
We sincerely apologize for this situation and we are doing everything in our power to rectify this as rapidly as possible.
Our subscribers’ satisfaction is a top priority and we are working on a solution to make this right to all our February subscribers.
Please trust that we will have very open communication about this until this is resolved.
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I'm getting a bad feeling about this box.
This is a lot of issues to have so soon! And they should have KNOWN not to include aged L'Oreal lipstick.
It sounds waaay too much like they're searching for bargain basement finds to fill their box and that doesn't make me happy.
They should have lined up more brands before they opened up shop, I think. /emoticons/[email protected] 2x" width="20" height="20" />
This is a lot of issues to have so soon! And they should have KNOWN not to include aged L'Oreal lipstick.
It sounds waaay too much like they're searching for bargain basement finds to fill their box and that doesn't make me happy.
They should have lined up more brands before they opened up shop, I think.
/emoticons/[email protected] 2x" width="20" height="20" />I know a lot of people will disagree with me but I actually felt bad for them. While they made a bad decision to send out the lousy box the reaction on social media was out of control with so many brutal/nasty comments. I have never had any problems with French Box Customer Service and if you hated the box so much then why not contact them instead of going crazy on FB/Twitter...
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I felt a little badly for them with the Lido box because it was just an unpopular selection, and they're still fairly new. I saw it as a misstep they'd learn from. This is different though – they must have known they were selling expired product. I'm glad I unsubbed a while back, as there is no way I would ever give them money again. If I'd paid for an annual sub, I'd be pushing hard for a refund or chargeback.
I do hope they recover, it just won't be with my money. I still think it's a great idea for a box, and there isn't another one quite like it. I remember BoxyCharm was criticised early on for sending bargain bin stuff, and they managed to turn around and have lasted longer than I initially expected. I wouldn't write FrenchBox off just yet, but it's not looking good.
I do hope they recover, it just won't be with my money. I still think it's a great idea for a box, and there isn't another one quite like it. I remember BoxyCharm was criticised early on for sending bargain bin stuff, and they managed to turn around and have lasted longer than I initially expected. I wouldn't write FrenchBox off just yet, but it's not looking good.
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I agree that they knew what they were sending out....what I can't figure out is how they couldn't have foreseen the response? I hate to see people get ugly on social media, it scares me and shakes my faith in the human race, lol.....I may be exaggerating a bit but I think you get my point /emoticons/[email protected] 2x" width="20" height="20" /> I'm a bit torn because this was my first box so I was pretty excited about it (thus the long fall into disappointment) but I may give it one more month to see if things turn around....I'm rooting for them!
/emoticons/[email protected] 2x" width="20" height="20" /> I'm a bit torn because this was my first box so I was pretty excited about it (thus the long fall into disappointment) but I may give it one more month to see if things turn around....I'm rooting for them!
What has struck me as odd for awhile is that most sub boxes seem to have a relationship with the product vendors where the sub box will get products at a discounted price for the subscriptions and then subscribers can buy more from the company through the sub box site or using a code provided. Basically, the sub box gets the items in hopes that the product vendors will get more customers. But, this isn't what's happening here. With the exception of one brand, their store only has item that are leftovers from previous boxes. And I've only seen one coupon code for Pier Auge through Amazon. This makes me think they don't really have a relationship with these brands and are buying products on a discount site (as mentioned earlier in this thread) and not getting them directly from the source. Certainly sounds like they didn't get the serums directly from the company that produced them. So was the plan all along to buy frenchish stuff from questionable sources and pass it off as the real thing?
I don't want anyone to fail. But this box just makes me angry. Great that they told people not to use the products, but they never should have been sent out to begin with.
I don't want anyone to fail. But this box just makes me angry. Great that they told people not to use the products, but they never should have been sent out to begin with.
We have unfortunately seen this practice with a lot of box companies that have come and gone. They buy cheap/expired lots of makeup and skin care and send them off to people in hopes of making quick money. Some have turned out to be flat out scams and some have had problems but have made it better. It's tough to know with so many new subscriptions companies which ones are legitimate and have brand relationships and which ones are just out there to scam or other wise fraud people. I guess time will tell with this one. It's good that they are at least telling people not to use the products. That's a good sign compared to some of the boxes that turned out to be scams where they never admitted to sending expired/bad products.
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I bought a year's subscription last month after having been month to month for 5 months. I am so disappointed in this month and expressed that to the company in an email. I Hope that they can recover from this. Some companies have been able to recover from disaster (Escape monthly's Puerto Rico box and apparently boxycharm) and some have been able to take feedback given to them and do a great job of improving their boxes (Yogi surprise). I hope that French box can recover from this and continue on, however, this appears to be as bad as the Blue velveteen and Whimsey situations. I think their best bet may be to associate with a famous French firm that perhaps can help them with connections.
