- Joined
- Aug 27, 2014
- Messages
- 70
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- 84
The other day I was optimistic about my package, but today I am sad. I have gotten every FedEx smart post package 2 days before the expected delivery date, which would be today. But I still have no update since the 27th at 7:10 am. /emoticons/[email protected] 2x" width="20" height="20" />East coast here as well. And my last update was also Sept 27th at 7:10 am. It says my my delivery is Friday, but it usually shows up two days earlier than estimated. Either way, I am looking forward to it showing up this week. /emoticons/[email protected] 2x" width="20" height="20" />
Thank you! At first I thought it might be ground tea leaves, but it was only along the edges, so I thought something was probably wrong with it.My green tea body butter wasn't like that. I would contact them.
Thank you! At first I thought it might be ground tea leaves, but it was only along the edges, so I thought something was probably wrong with it.
I'll send them an email.
(I'm just curious, did your body butter arrive more full? Or was it only about 1/4th to 1/3rd full)
Thank you! I did email them but with yesterday being a holiday I figured I'd hear from them today, if I don't I may give them a call. It was one of the products I purchased the box for.I didn't get the same green tea version (got avocado) but mine was barely a quarter full. That's because all the oil had leaked out all over the box (thankfully the apron was in plastic), leaving just the solid lotion behind. I hadn't gotten a response to my multiple emails and help requests when I was charged full price for what should have been a free box from a bunch of referrals, so I didn't even bother trying for a replacement. They finally responded to me, after 19 days, and gave me a random $30 refund. Since I'm prepping for a trial now, I don't have the energy to fight it and am calling it good. I love my boxes every quarter but really don't like the fact that CS isn't great unless you have time to call. So if you so decide to seek a replacement (your oil might have leaked out too; it was hard to see on the packaging at first but the smell gave it away, especially since it was all over the supposed to be pine scented soap, lol), I recommend calling versus sending an email or using their internal messaging system.
Thank you! I did email them but with yesterday being a holiday I figured I'd hear from them today, if I don't I may give them a call. It was one of the products I purchased the box for.
That could explain it, because mine had a really weird consistency. I think it may have leaked out before it was shipped to me, and it has a weird clumpy, dry consistency. I'm just thankful I didn't have oil leakage everywhere.
$30 refund for a $50 box? That's a bit ridiculous. Is their customer service notoriously bad? The only time I can get any help is if it involves me ordering a box or signing up for an account.
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