I got another reply from customer service. The tea, which everyone recieved and was printed on the card, was aparently the bonus for both sharing the promo and posting the photo. I don't think that's entirely fair. Aparently the soaps, sachets, and lip balms other people recieved werea seperate promotion. I canceled. I don't feel like I should have to spend days with CS to get an answer. I feel a little betrayed, between the switcheroo with the lotion and this gift fisaco. They def have a communication problem. I really wanted the Vermont box, but this is uncool.