Same here - First time subscriber here and haven't received any emails from EcoEmi except for the PayPal confirmation. I actually went into my PayPal account today and canceled my recurring payment because of the lack of communication. Not having a "My account" page doesn't help either.Originally Posted by AMaas /img/forum/go_quote.gif
Anyone know when they usually ship? This is my first order. There is not an Account Management feature on the site and I have not received any emails to confirm anything, just the PayPal confirmation. It's been deducted from my account. Seems a little odd to not provide communication.
There is a significant lag time (like a month) between when you subscribe and when you will receive your first box, or at least that's how it was when I subscribed. If you cancel, you will still get a box afterwards due to that same lag time. I couldn't find the FAQ page with that info anymore. The only notifications I receive is the email with the tracking # when my box has shipped. The only problems I have ever had was a box missing an item, and when I emailed Christine, she sent out a new box to me immediately.Originally Posted by ruhimaach /img/forum/go_quote.gif
Same here - First time subscriber here and haven't received any emails from EcoEmi except for the PayPal confirmation. I actually went into my PayPal account today and canceled my recurring payment because of the lack of communication. Not having a "My account" page doesn't help either.
Thanks! Yes, I was expecting the lag to be honest. However, wasn't expecting there to be such a lack of communication. I canceled the recurring payment from my PayPal page - Hopefully I won't get charged for another box. I am sure the box will be great (after reading all the past reviews) - I am not sure if I can deal with a service that doesn't communicate AT ALL. Between Goodebox and EcoEmi, I decided to keep Goodebox.Originally Posted by Lulubelle107 /img/forum/go_quote.gif
There is a significant lag time (like a month) between when you subscribe and when you will receive your first box, or at least that's how it was when I subscribed. If you cancel, you will still get a box afterwards due to that same lag time. I couldn't find the FAQ page with that info anymore. The only notifications I receive is the email with the tracking # when my box has shipped. The only problems I have ever had was a box missing an item, and when I emailed Christine, she sent out a new box to me immediately.
So, in other words, Eco Emi is not a subscription service that tends to communicate with it's subscribers via email, other than tracking #'s. Most updates and info items are posted on their Facebook page.
Yes, you get charged twice before receiving your first box. They used to have a FAQ that explained the timing, not sure that it's still available. Conversely, when you cancel, you still get a box the next month because you've already paid for it.Originally Posted by ruhimaach /img/forum/go_quote.gif
So, I felt bad about unsubscribing and resubscribed a while ago - I read on their website that if I subscribe in a particular month, I'll receive the box for the following month. Since they don't ship until the last week, does this mean I won't get a box until end of May? Also it seems like since they charge every 30 months, I'll get charged twice before even receiving my May box...does anyone have a similar experience?
I emailed them to see if I can still get the April box...Plus, I never received the tea bags in my March box. Oh well. Not excited about waiting for TWO MONTHS to receive my first box and getting charged TWICE. I should have contacted them first before resubscribing.
Thank you. I heard back from Christine and she said that my first box will be in May. I read the FAQs only after I'd already paidOriginally Posted by Lulubelle107 /img/forum/go_quote.gif
Yes, you get charged twice before receiving your first box. They used to have a FAQ that explained the timing, not sure that it's still available. Conversely, when you cancel, you still get a box the next month because you've already paid for it.
Originally Posted by ruhimaach /img/forum/go_quote.gif
Just received my May box today! It came in super early this month. I received the shipment notification on Saturday and it's here already. I am so impressed! Plus this has to be my favorite box so far /emoticons/[email protected] 2x" width="20" height="20" />
Mine came in yesterday, agree it's a great month!
I got the polish in pink, and the mascara is a dark navy. Really interested to see how the mascara performs, as it was very glossy when I applied some to my hand. There really wasn't a dud item (for me) in the box!
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