Down the Indie Rabbit Hole

[Kelly Silva]

If you look closely at her FB page, she has had these type of shipping issues since way before her move.  I saw them going back to at least last Spring.  It seems to be her constant state of affairs.

To be honest, it looks to be like a constant barrage of apologies and "issues out of her control", which to me sounds like a big fat lie. Like if you have the energy and time to make the orders, pack them, print the label, why aren't they being taken to the post office? I just made a recent order, so I haven't even reached the end of my stated turnaround time, but I'm not looking forward to hounding her about my order. And I hate to do it, but I will pull the blogger card and Paypal refund request card if I have to.

 

[rachelshine]

I also find it a bit distasteful that she (owner for Victorian Disco) is participating in the indiemakeupandmore reddit exchange while having SO many issues with her shop. Like gf, we all love exchanges, but focus on your TAT issues before committing to buying a person a present/where are the funds coming from that she'll be buying this gift??

ANYWAY, I also got the GDE freebie and luuurve the colors. So sparkly. I got adopted, darth hader, status unknown, and outtie 5000 as my freebies (top four). Ordered Overdose. Drive-In Movies in GWP, then Ms. Monroe at the bottom. Blurry for maximum sparkle town. 

Spoiler

 

[chibimorph]

@@rachelshine I was also not happy to see that Victorian Disco is participating in the IMAM exchange; and she also obviously has money right now (to ship orders) because she bought stuff from the HoG restock (and has obviously made other purchases).

Anyways... PSA: Hello Waffle is making her Painted Flowers, Snedronningen, and Persinette collections seasonal. The most popular shades from each collection (listed below) will be available all year for purchase, though.

Snedronningen (Winter - offered December 21st to March 20th):
1. Snow Bees
2. Magic Mirror
3. Kai

Painted Flowers (Spring - offered March 21st to June 20th):
1. Mad
2. Animate Chess-piece
3. Dormouse

Persinette (Summer - offered June 21st to September 20th):
1. Fey
2. Cravings
3. Ethereal Voice
4. Enchantress
5. Golden Stairs

Today is the last day to buy the Painted Flowers and Persinette collections before they become seasonal.

And if you purchased from Hello Waffle during the sale, she's at order #1000 now - so it shouldn't be too long before we get our goodies /emoticons/[email protected] 2x" width="20" height="20" />

 

[biancardi]

To be honest, it looks to be like a constant barrage of apologies and "issues out of her control", which to me sounds like a big fat lie. Like if you have the energy and time to make the orders, pack them, print the label, why aren't they being taken to the post office? I just made a recent order, so I haven't even reached the end of my stated turnaround time, but I'm not looking forward to hounding her about my order. And I hate to do it, but I will pull the blogger card and Paypal refund request card if I have to.

You don't even have to go to the Post Office anymore.  You can have the Post Office PICK up your items.   I love supporting indie companies, but this is why I dropped a couple of them.  The constant excuses, delays, promises - drove me crazy.  If you have a TAT - you should adhere to it.  If life is too much for you, then do not try to sell anything and try to get your life back on track.

I can be patient, but I have to say, if I had been waiting since July for orders, I would be furious.   This is makeup, not a custom made bronze sculpture!

 

[Kelly Silva]

Today is the last day to buy the Painted Flowers and Persinette collections before they become seasonal.

These are the only two collections I didn't buy from the big birthday sale, I'm so tempted to just get them and I would then own all the collections...but I shouldn't. I should just get them when they come back for their seasons...

 

[Lolo22]

Oh cool! I didn't realize we got different colors! Which one is adopted? Do you love Ms. Monroe? I feel like it makes me look glowey without being able to see a different color like my UD highlighter.

I got a reply from VD (hehe) and I will post it when I get home from my laser appointment. Basically she's going to open a usps claim and will refund me if I want, which is nice.

 

[rachelshine]

@@Lolo22, so I believe my swatch order goes - Outie 5000, Darth Hader, Adopted, Status Unknown, Over Dose, Drive-In Movies, then a swirl of Ms. Monroe. Omg, I love Ms. Monroe so hard. Sooo pretty. Super happy I finally picked it up. I also got a FS of the lipgloss from the deadly hollywood collection, yaaaas, no more clamshell!

 

[CassieM]

#10043, #9944 and #9936 but I emailed them to be combined so that #10043 might have been pulled early.

Oh ok! Thanks for letting me know. I'm glad to have an idea where my my order is related to what's being shipped out. I'm order 10081 so hopefully I won't have to wait too long!

 

[BSquared]

I still don't even have a tracking number for victorian disco. And she switched my order status to "completed" (note: still not shipped) 2 seconds after I emailed her which seems suspect. I also just kind of want to see what this shitshow turns out to be so I'm almost tempted to just leave it at this point.

Lemme go check out black violet while I wait....

 

[lovepink]

@@lovepink I finally have the photo of this look! Excuse my untamed brows, but I just recreated it today for a night out with the girls! Last time I did it over Glitter Fix and it was very pretty that way, but it's so difficult blending. You have to basically place it exactly where you want it. This time this was just over primer. And I added a little of GDE Her Revenge in the middle just to make the transition a little more subtle. But holy cow I Tried is glittery! I had to basically remove my makeup under my eyes and then redo it so I wouldn't have fallout everywhere!

IMG_0290.jpg

Thank you so much!  And perfect timing I just got in my shadows yesterday!  Will have to try this look this weekend!

 

[Kelly Silva]

Speaking of Victorian Disco...she just posted this on reddit, explaining (with images!) what's going on with the tracking. Looks like because their location will not update on their end when the labels are printed, they won't update in the USPS tracking until they arrive at the next post office.

http://www.reddit.com/r/Indiemakeupandmore/comments/2hy2gs/victorian_disco_update_labels_not_updating/

 

[chibimorph]

Speaking of Victorian Disco...she just posted this on reddit, explaining (with images!) what's going on with the tracking. Looks like because their location will not update on their end when the labels are printed, they won't update in the USPS tracking until they arrive at the next post office.

http://www.reddit.com/r/Indiemakeupandmore/comments/2hy2gs/victorian_disco_update_labels_not_updating/

And it looks like Kristin from Aromaleigh to the rescue! It would be very interesting if that was the simple solution to all of the post office woes ^_^ /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kelly Silva]

And it looks like Kristin from Aromaleigh to the rescue! It would be very interesting if that was the simple solution to all of the post office woes ^_^ /emoticons/[email protected] 2x" width="20" height="20" />

That would be good I guess, at least then we would know she really was trying to get these problems fixed. Maybe then orders will go out faster once she doesn't have to field customer questions about tracking not updating.

 

[meaganola]

So who's jumping on board for the VDC November sale?  jk

So...  I sent email about the sub on Saturday.  Nothing.  I sent a message on Facebook yesterday.  Still nothing.  I'm now on the I-will-be-too-pissed-to-use-this-stuff-if-I-ever-receive it train.  And also very close to unleashing my passive-agressiveness and posting something about it on VDC's Facebook page so it's in the open.  I kind of feel like that's the only way I *might* get a response.  Maybe.

(Edited to clarify what company I'm snarking about.)

 

[Lolo22]

Speaking of Victorian Disco...she just posted this on reddit, explaining (with images!) what's going on with the tracking. Looks like because their location will not update on their end when the labels are printed, they won't update in the USPS tracking until they arrive at the next post office.

http://www.reddit.com/r/Indiemakeupandmore/comments/2hy2gs/victorian_disco_update_labels_not_updating/

But something is still missing here because marigoldsue's was shipped on the 16th and most of the rest of ours were shipped the 23rd so that's a lot of different post offices not scanning anything at all, and supposedly passing on to other post offices who don't scan anything either. But only her packages because my tracking from other co's and swaps all still work and update along the way. Not to mention, even if no one was scanning anything, eventually they would still arrive. Which they haven't. None of them (at least from MUT).

 

[marigoldsue]

And it looks like Kristin from Aromaleigh to the rescue! It would be very interesting if that was the simple solution to all of the post office woes ^_^ /emoticons/[email protected] 2x" width="20" height="20" />

I am not totally sure I buy this.  I live in Kansas and when I prepare shipping labels, I do so with my Kansas address.  But I ship them out from work, which is in Missouri.  Mine update just fine.  Of course I don't have the same volume.  Maybe that is the difference.  

 

[Kelly Silva]

But something is still missing here because marigoldsue's was shipped on the 16th and most of the rest of ours were shipped the 23rd so that's a lot of different post offices not scanning anything at all, and supposedly passing on to other post offices who don't scan anything either. But only her packages because my tracking from other co's and swaps all still work and update along the way. Not to mention, even if no one was scanning anything, eventually they would still arrive. Which they haven't. None of them (at least from MUT).

Well supposedly if they aren't marked with the zip code of the post office they are sent from, they may have been sent back to her without updating. I'm not trying to excuse Victorian Disco's problems, just explaining that there could be an actual technical reason. Hopefully you guys get your stuff soon 

 

[Shalott]

So, so glad I never ordered from Victorian Disco right about now. *hands out cookies and drinks* :blink:

 

[Amber McCarley]

My thing with Victorian Disco is that, yes, shipping nightmares happen and who knows what the heck is going on...but I know us MUT girls are all over the map....I expect a longer ship time as I am on the West Coast vs her East Coast location but why haven't any of you who live closer to her, received your orders yet?
THAT is my true issue. Not a single girl here has gotten an order from July that was sent out of that BIG batch on the 23rd-ish.

But in happy news, I just checked my HoG tracking and its updated to be delivered tomorrow.... I'm not holding my breath on that just because it was shipped today but OMG my pretties *MIGHT* be here tomorrow!!!

 

[Lolo22]

Well supposedly if they aren't marked with the zip code of the post office they are sent from, they may have been sent back to her without updating. I'm not trying to excuse Victorian Disco's problems, just explaining that there could be an actual technical reason. Hopefully you guys get your stuff soon

Yeah, that could be the case. I think I will let her file a claim tomorrow just to see if that gets me anywhere. All my packages go to St. Paul first so if that story holds true I will know a day ahead of time if my package made it to MN.