(Discussion) Secret Santa 2013 is coming soon!

[elizabethrose]

Quote: Originally Posted by makeitupasigo /img/forum/go_quote.gif
  Fun fact about the new ULTA system. It knocked me down two reward tiers AKA it completely left out $100 dollars of purchasing that I did. I was looking forward to my reward

Whaaat?  I would contact them.  I replied to my person asking if she could at least give me my status since her previous email was not super helpful.. and I'm $9 from platinum.. you deserve that $100 though!!

 

[slinka]

Fun fact about the new ULTA system. It knocked me down two reward tiers AKA it completely left out $100 dollars of purchasing that I did. I was looking forward to my reward /emoticons/[email protected] 2x" width="20" height="20" />

Oh no ma'am I'd throw a fit! Call them up and make them fix it! /emoticons/[email protected] 2x" width="20" height="20" />

 

[kawaiisofoxy]

Quote: Originally Posted by PolishedDezinez /img/forum/go_quote.gif

Oh I've never been to this site before! I love Secret Santa Surprises and stuff.. Oh well, hopefully by next year I can join in on the fun!

Welcome!  

 I hope you do join in next year... and that you have a lot of fun with us in the meantime!

 

[makeitupasigo]

Quote: Originally Posted by slinka /img/forum/go_quote.gif


Oh no ma'am I'd throw a fit! Call them up and make them fix it!

Quote: Originally Posted by elizabethrose /img/forum/go_quote.gif
 
Whaaat?  I would contact them.  I replied to my person asking if she could at least give me my status since her previous email was not super helpful.. and I'm $9 from platinum.. you deserve that $100 though!!

Yeah I called them and they sorted it out. Apparently I timed my purchase at the exact time of a server crash from updating the new system so it looked like I had never made the purchase in the first place. Fun, fun. I had to drive out to my "nearest" (AKA its 30 minutes away) Ulta and show my receipt but they put it in the system. I was a pain in the butt but at least now I will get my rewards. I was not super impressed with their customer service to say the least. Like when I made a large purchase one time, they double charged me for a very expensive item (it was UD's Naked palette). When the cashier stated the amount I knew it was off and I asked her about it but she insisted that she had charged me correctly. I was in a hurry so I didn't question it more than that. However when I got home, I went through the receipt meticulously and found the error. I called them and they ended up redirecting me three times before telling me that it was impossible to fix the error without going into the store. As if that wasn't bad enough, they told me I had to go in on the same day that I made the purchase. So I ended up wasting the gas to go back and have them fix it. Here's the kicker: The cashier that fixed for me didn't even seem to care that I had just had to spend an hour driving back and forth. No apologies, no nothing. Talk about customer care! Sorry for the rant I just felt like putting this one out there. It is always good to know how a company will treat you in a situation like that.

Long story short, Ulta's customer service really sucks

 

[elizabethrose]

Quote: Originally Posted by makeitupasigo /img/forum/go_quote.gif
 

Yeah I called them and they sorted it out. Apparently I timed my purchase at the exact time of a server crash from updating the new system so it looked like I had never made the purchase in the first place. Fun, fun. I had to drive out to my "nearest" (AKA its 30 minutes away) Ulta and show my receipt but they put it in the system. I was a pain in the butt but at least now I will get my rewards. I was not super impressed with their customer service to say the least. Like when I made a large purchase one time, they double charged me for a very expensive item (it was UD's Naked palette). When the cashier stated the amount I knew it was off and I asked her about it but she insisted that she had charged me correctly. I was in a hurry so I didn't question it more than that. However when I got home, I went through the receipt meticulously and found the error. I called them and they ended up redirecting me three times before telling me that it was impossible to fix the error without going into the store. As if that wasn't bad enough, they told me I had to go in on the same day that I made the purchase. So I ended up wasting the gas to go back and have them fix it. Here's the kicker: The cashier that fixed for me didn't even seem to care that I had just had to spend an hour driving back and forth. No apologies, no nothing. Talk about customer care! Sorry for the rant I just felt like putting this one out there. It is always good to know how a company will treat you in a situation like that.

Long story short, Ulta's customer service really sucks

Ugh that's awful.. I haven't ever had anything that bad- just bad recommendations (I told her that my dandruff wouldn't go away with pyrithione zinc and she only recommended pyrithione zinc shampoos ._. ) and confusing website issues.. I'm glad you got it sorted out though!

 

[luckyme502]

Yeah I called them and they sorted it out. Apparently I timed my purchase at the exact time of a server crash from updating the new system so it looked like I had never made the purchase in the first place. Fun, fun. I had to drive out to my "nearest" (AKA its 30 minutes away) Ulta and show my receipt but they put it in the system. I was a pain in the butt but at least now I will get my rewards. I was not super impressed with their customer service to say the least. Like when I made a large purchase one time, they double charged me for a very expensive item (it was UD's Naked palette). When the cashier stated the amount I knew it was off and I asked her about it but she insisted that she had charged me correctly. I was in a hurry so I didn't question it more than that. However when I got home, I went through the receipt meticulously and found the error. I called them and they ended up redirecting me three times before telling me that it was impossible to fix the error without going into the store. As if that wasn't bad enough, they told me I had to go in on the same day that I made the purchase. So I ended up wasting the gas to go back and have them fix it. Here's the kicker: The cashier that fixed for me didn't even seem to care that I had just had to spend an hour driving back and forth. No apologies, no nothing. Talk about customer care! Sorry for the rant I just felt like putting this one out there. It is always good to know how a company will treat you in a situation like that. Long story short, Ulta's customer service really sucks

I have found that out really depend on the store. The one by my house is awesome, the one about an hour away is horrible. They should really work harder to have consistent customer service at every location.

 

[LadyK]

Quote: Originally Posted by elizabethrose /img/forum/go_quote.gif
 
Ugh that's awful.. I haven't ever had anything that bad- just bad recommendations (I told her that my dandruff wouldn't go away with pyrithione zinc and she only recommended pyrithione zinc shampoos ._. ) and confusing website issues.. I'm glad you got it sorted out though!
So really OT but what did you finally use for your dandruff?  Pyrithione zinc isn't working like it used to for me and I've been looking for something else.  

 

[Deareux]

Only a few more days until the reveal! To my SS recipient: I know it sounds sordid But you'll be rewarded When Zadi gives out the good news As your patience has fretfully fared Be prepared! [aka: I'm going to stalk you]

 

[elizabethrose]

Quote: Originally Posted by LadyK /img/forum/go_quote.gif
  So really OT but what did you finally use for your dandruff?  Pyrithione zinc isn't working like it used to for me and I've been looking for something else.  

I just started trying other things than trying to treat it directly.. I stopped using dandruff specific shampoos and started using sulfate free shampoos.  I'm using L'oreal's Sulfate Free line (the kind with carmine in it, I think it's the Intense Nourishing kind.  It smells like heaven), and I love the way it smells and it actually seems to be working for my hair.. my scalp is a separate issue but I think it might take a while to adjust.  I'm also using distilled water mixed with tea tree oil (no exact chemistry here) and spraying it into my scalp as soon as I  get out of the shower, then massaging it in.  It feels so good and tingly.  On days that I don't shower (about every other day) I use Deva Curl's curl defining spray- but I mostly just spray it on my scalp to freshen it up a bit.  Results currently are iffy, but I'm only on week two or three of switching.  I'm definitely wayy less itchy on my scalp, which is helpful- and it also doesn't feel nearly as dry anymore.  I think the sulfates were demolishing the moisture in my hair, and it's beginning to feel somewhat healthy again.  I also use an argan oil on my hair (the Organix kind) when I get out of the shower, just on the ends (I have really long hair so from like.. my chin down?)  and I put a leave in conditioner (or y'know.. a dab of my Amika deep mask.. it feels heavenly as a leave in conditioner) in my hair as well.  Every other week, or every week if I feel up for it, I try to do a coconut oil hot oil treatment, which feels really good, and is fantastic for your scalp.  Careful how you decide to wash it out of your hair though, it can clog a drain, since it solidifies.  I wash it out with shampoo which breaks down the oil (just like cooking oil and dish soap) and it's fine /emoticons/[email protected] 2x" width="20" height="20" />  Sorry for the long winded comment (and the off topic-ness)!  But I hope this helps you, and anyone else who's trying to fight the combat that is dandruff and still have healthy hair.

 

[Animezing]

For those looking for a good dandruff shampoo try Nixoral. It worked well for my brother. I believe you can find it at Walmart for about $15.

 

[chelsealynn]

Quote: Originally Posted by Deareux /img/forum/go_quote.gif

Only a few more days until the reveal!

To my SS recipient:

I know it sounds sordid
But you'll be rewarded
When Zadi gives out the good news
As your patience has fretfully fared
Be prepared!

[aka: I'm going to stalk you]

 

[SOSRedAlertSOS]

I am so excited for Secret Santa, y'all! I haven't purchased anything for my secret santa yet because I want to get them some epic stuff! I hope I get a Lush virgin! I want to hook her up!!!!

 

[Jamie P]

We will have to keep talking in here after we are matched up. Maybe do some fun little quizzes to help with the stalking.

 

[morre22]

Quote: Originally Posted by Jamie P /img/forum/go_quote.gif

We will have to keep talking in here after we are matched up. Maybe do some fun little quizzes to help with the stalking.
Yes I agree! That would be awesome to do something like that!

 

[morre22]

Do we have anyone from other countries joining in so far?

 

[SOSRedAlertSOS]

I can't wait to get my stalk on!

 

[tacehtpuekam]

I can't wait to get my stalk on!

Ditto! I'm already stalking people, just in case! I think I've looked at everyone's secret santa lists /emoticons/[email protected] 2x" width="20" height="20" /> Should probably put my own up soon... Hoping for a somewhat frequent poster!

 

[morre22]

Quote: Originally Posted by allistra44 /img/forum/go_quote.gif


Ditto! I'm already stalking people, just in case! I think I've looked at everyone's secret santa lists

Should probably put my own up soon...

Hoping for a somewhat frequent poster!
Lol I have been stalking everyone's lists too! I think it is just fun to read them all!

 

[Tiffany27la]

Quote: Originally Posted by allistra44 /img/forum/go_quote.gif


Ditto! I'm already stalking people, just in case! I think I've looked at everyone's secret santa lists

Should probably put my own up soon...

Hoping for a somewhat frequent poster!
@allistra44 - if your extras in trades are any indication, whoever gets you as their SS will be one LUCKY DUCK!

 

[Sakura83]

Quote: Originally Posted by morre22 /img/forum/go_quote.gif
  Lol I have been stalking everyone's lists too! I think it is just fun to read them all!
Oh gosh I've stalked ever since it was announced ! lol, I love seeing everyone's likes and reading them as well. I have to alter mine again because I couldn't resist gifting someone some ausome nail polish too. I've only been on MUT about 3 months but been a long time reader. If it wasn't for MUT I wouldn't have been finding ausome deals and share my affinity for beauty products /emoticons/[email protected] 2x" width="20" height="20" />