Howdy Dog Lovin' Cravers!
We hope you've received your Dog Lovers Cravebox by now, but if you haven't, you should expect it in the next day or so. You can see your tracking info in the email you were sent by FedEx or, as always, on your Profile page on the Payment Info tab.
We are writing you today because we have just been alerted about an issue with one of the items in your Dog Lover's Cravebox that needs your attention.
Here are the details:
Item: Pork Chomps Peanut Butter Flavored Chews by Scott Pet (www.ScottPet.com)
Issue: Some items included in this shipment by this manufacturer may be past the date referred to on the back as the "Best If Used By" date, which is a reference to product freshness. Please note that
this is not an expiration date, and
these products actually do not expire or require expiration dates by the FDA. Scott Pet goes over and above the FDA requirement and includes a "freshness" date which is what you are seeing on the back of your product.
Scott Pet does regret including some units in this shipment that have passed their freshness date, however, they are 100% safe to give to your pet. If you have any questions or concerns, you are free to contact Scott Pet directly by calling
800-989-4178 or by emailing
[email protected].
If you have been affected by this issue, please accept our sincere apologies for any confusion or concern this may have caused. Your safety (and your pet's safety!) are our utmost concern. As always you can contact us at
[email protected] with questions or comments.
Thank you,
Your Friends at Cravebox