Quote: Originally Posted by MissJexie /img/forum/go_quote.gif
WOW unbelievable that they said that to you. I would be annoyed too. I would write that guys name down, call back and cause a huge stink about him and the way he spoke to me. I'm HUGE on customer service and that's just ridiculous.
This issue was BzzAgent's fault. Being a "free stuff" site in a lot of people's eyes, BzzAgent should know full well what they are getting into if they release a general coupon instead of a unique one for each person in the campaign. They should have a couple employees dedicated to that campaign, working on getting compensation in some way for those who were part of it.
I get really irritated with these kinds of companies who require a TON of work to be done for a bottle of shampoo, yet when there is lack of effort on THEIR part, suddenly they play the whole, "oh but you got a free sample why are you complaining?" Seriously those of us who work our butts off on these campaigns definitely don't feel like it's a "free sample." I consider it what it is: product sent to me to promote and review honestly, which is a lot of work.
Sorry about the ramble, it just angers me to the core that they're treating you so poorly when I feel like they should be doing a lot more to fix their mistake.
Thank you so much for this post! I'm glad I'm not the only one who feels that this is just not right.
I remember his name so I'll call back or email and ask to speak to a supervisor. Maybe that way I can talk to someone different, because everytime I call, I always get this guy!
Another thing he said to me touches on something you said. He said, "You're not out on money, we are, so you shouldn't feel disappointed." Well... sure, I'm not out money, but you guys promised me and other agents something, and you failed. And instead of trying to contact us and apologize, they're just acting like nothing happened. It's so not fair.