Originally Posted by
Dena Fletcher /img/forum/go_quote.gif
BAD birchbox experience.. first they say on facebook everyone that opted in IS getting a TV box..
then i am told via live chat to let the rep know if i got the TV box or it would be fixed.. i let them know i didnt get it and get the email response below.. meanwhile.. some of the products are dupes already! my 6th box and i am getting dupes? i dont want anymore kearstase hair serum!!! im not happy.. i dont know how to word my beauty profile to get them to stop sending me freaking face cream!
Dear Dena,
Thank you very much for being in touch with this information. I spoke with my manager, and unfortunately we are not able to ship additional Teen Vogue boxes or exchange March boxes for Teen Vogue boxes. Opting in to receive the Teen Vogue box did not 100 % guarantee receipt of one, as the box was a limited edition offering and we only had a finite quantity. We could only accommodate so many customers' preferences-- for those we were not able to accommodate, like yourself, we did our best to allocate a regular monthly Birchbox that fit your Beauty Profile and that we hoped you would enjoy just as much!
We know that a lot of our customers were extremely excited about the Teen Vogue box this month, and we regret that we weren't able to give one to everyone who wanted one. However, I do hope that you enjoy your March Birchbox-- we do have some offerings this month that we're really excited to share with you (the Color Club polish you received is one of my all-time favorites).
Please let me know if you have any questions about this, Deena, or if there is anything else I can do. Have a great week.
xo
How is it that people who didn't want one ended up with one then? Yeah, this is not good.