Birchbox: The June Box discussion

[ddave]

Thanks for the responses /emoticons/[email protected] 2x" width="20" height="20" />

The CSR didn't explicitly say that it wasn't standard practice but that's what I took from her response since she didn't confirm at all the claim about the 3,6, and 9 month codes. The code I received in my email wasn't a 3 month related code--my friend who has been subscribed two months received the same code in her email. 

Hello!

 
I've been subscribed to Birchbox for three months now, having received my first box in March, and I absolutely love my boxes/this service! I'm a member of the Birchbox makeuptalk.com forum and I learned that usually subscribers receive 20% off coupons after their 3rd, 6th, and 9th months with Birchbox. May was my 3rd month but I have not received any discount codes in my email ( I checked my spam folder for the email as well). Today I received a 20% off of a $50 purchase but I've been told that other members did not have a minimum purchase for their 3,6 and 9 month discounts. Any help would be appreciated /emoticons/[email protected] 2x" width="20" height="20" />
Thank You!
 
Thanks for writing in and I apologize for the delayed response. I'm sorry for the confusion. Promotional codes vary each month, we cannot control what is said on makeuptalk.com and some information may be inaccurate. Please be in touch if you have any other questions or concerns!    xo, 
Whitney 

 

[GinaM]

Originally Posted by kawaiimeows /img/forum/go_quote.gif

wow what liars! here is mine from my three month back in april:



(note: also got the same thing for my first month as a welcome gift or whatever, have the email for that too)

So if it is not "standard practice" are these emails only sent to people who haven't or don't regularly purchase from BB as an incentive to?

 

[GinaM]

Originally Posted by ddave /img/forum/go_quote.gif

Thanks for the responses /emoticons/[email protected] 2x" width="20" height="20" />

The CSR didn't explicitly say that it wasn't standard practice but that's what I took from her response. 

Hello!

 
I've been subscribed to Birchbox for three months now, having received my first box in March, and I absolutely love my boxes/this service! I'm a member of the Birchbox makeuptalk.com forum and I learned that usually subscribers receive 20% off coupons after their 3rd, 6th, and 9th months with Birchbox. May was my 3rd month but I have not received any discount codes in my email ( I checked my spam folder for the email as well). Today I received a 20% off of a $50 purchase but I've been told that other members did not have a minimum purchase for their 3,6 and 9 month discounts. Any help would be appreciated /emoticons/[email protected] 2x" width="20" height="20" />
Thank You!
 
Thanks for writing in and I apologize for the delayed response. I'm sorry for the confusion. Promotional codes vary each month, we cannot control what is said on makeuptalk.com and some information may be inaccurate. Please be in touch if you have any other questions or concerns!    xo, 
Whitney 


Wow, not only did she not address your question directly but was quite witchy in the process!

 

[Janamaste]

Originally Posted by peebeenjay /img/forum/go_quote.gif

I'm dying to try the Porefessional from Benefit, but from what I've seen they just recently did that in a box /emoticons/[email protected] 2x" width="20" height="20" />

It was incredible.

I recently cashed in my points to get the full-size.

 

[Playedinloops]

I think the lesson here is, again, dont' say you heard it on makeuptalk. That is the FASTEST way to get a NO from a CSR, and I can see why they'd be annoyed by it. 

 

[zadidoll]

Quote: Originally Posted by ddave /img/forum/go_quote.gif


Thanks for writing in and I apologize for the delayed response. I'm sorry for the confusion. Promotional codes vary each month, we cannot control what is said on makeuptalk.com and some information may be inaccurate. Please be in touch if you have any other questions or concerns!    xo, 
Whitney 

Whitney is right that promotional codes DO vary each month HOWEVER anniversary codes are not part of the monthly promotional codes since the anniversary codes are tied to the person's account. These codes are tied to the account and are not active if you're not close to your anniversary dates.

Three months anniversary code:

20% off your next full-size product order $25+
  Use code '3months20http://birchbox.us1.list-manage.com...9cd7388fed&id=0f469b971f&e=2a24513504http://birchbox.us1.list-manage.com...9cd7388fed&id=0f469b971f&e=2a24513504' – available for 1 week only*

Six months anniversary code:

20% off your next full-size product order $25+
  Use code '6months20' – available for 1 week only*

Nine months anniversary code:

20% off your next full-size product order $25+
  Use code '9months20' – available for 1 week only*

Upgrade account from monthly to yearly for extra points.

Thank you for being such a loyal Birchbox customer. To get the most out of your monthly deliveries, why not upgrade to an annual subscription? You'll score one free box per year and 110 Birchbox Points just for signing up. And if you upgrade before May 31st, we’ll gift you 100 BONUS Birchbox Points*. To complete your upgrade, just enter code ‘upgrade100annual’ at checkout. Happy sampling!

 

[Scawolita]

Originally Posted by Playedinloops /img/forum/go_quote.gif

I think the lesson here is, again, dont' say you heard it on makeuptalk. That is the FASTEST way to get a NO from a CSR, and I can see why they'd be annoyed by it. 

^THIS!!!!!!

Why in the world would you think that saying this would help you prove your case in the first place. Don't you watch Judge Judy? LOL it's hear say people and it only annoys who you're dealing with and gives them ammo to dismiss what you're saying.

 

[MissLindaJean]

So is it worth my time to save and purchase a yearly subscription? Or should I stay month to month?

 

[zadidoll]

Paulina has replied to me. I absolutely ♥♥♥♥ her. Send me your email to forward it off to her (PM me or email me at [email protected]) and she'll look into it. As for the rest here's what she said.

Thanks for being in touch regarding this! Do you have this specific MUT member's email address for Birchbox.com? I can check to see if she received the promotion code to her email and what the problem might be.

Also regarding Birchbox Points - with our recent site updates and the new launch of BB Man, rewards points are now account specific. We updated the FAQ this May to reflect the new policy. Please see: http://www.birchbox.com/about/faq under "Birchbox Points". The third question under that category addresses the subject. Tell the girls we're sorry for the sudden change!!

Thanks for helping us out!! /emoticons/[email protected] 2x" width="20" height="20" />

xo,

P

On Tue, Jun 5, 2012 at 2:47 PM, Zadidoll wrote:

Hi Paulina. Quick question for you. Anniversary codes – the 3 month, 6 month and 9 month ones – are those sent out to everyone who have monthly accounts or is it just sent out randomly to people when they hit their 3 month, 6 month or 9 month mark? One of my members at MUT hit her anniversary and didn’t get a promo code so she contact info@birchbox and the response to her was that it wasn’t standard practice to send out the promo codes to those who hit their anniversary.

Also I remember a very long time ago there was info on transferring points from one account to another but that seems to be gone. What’s Birchbox’s policy on transferring points from one account to another. For example say my daughter cancels her account and she has 150 points could she have those points transferred to my account or is it tied to that account? There’s nothing in the FAQs about transferring points. There also seems to be some confusion on that since some members say they can transfer points and others are told they can’t.

 

[zadidoll]

Originally Posted by MissLindaJean /img/forum/go_quote.gif

So is it worth my time to save and purchase a yearly subscription? Or should I stay month to month?

The yearly price is basically like getting one month free. If you pay for the entire year you get 100 BB points but if you stick it out a whole year you get a promo code to upgrade your account and you get 200 points (basically, essentially earning that free month you paid for).

 

[lady41]

I have been with BB a yr this month and I have never received one of these codes! btw I have also only made 2 orders with BB in that ya one was very small and the other was just last month to get the free GG BB.

 

[ddave]

I'm not sure why you shouldn't say that you read something on makeuptalk. Only two of my friends have Birchbox subscriptions and neither of them have been subscribed for three months yet. I thought referencing makeuptalk would imply that I wasn't just referring to just one person but multiple people who have gotten this code. When I posted about the code other posters were nice enough to say that they received the codes and some posted screen shots so there's no saying that there's inaccurate information. If the coupons are sent according to how much the person has previously purchased or if the subscriber has a year long subscription or whatever then she should have just come out and said that those quarterly codes are only sent to certain people and that sending out those codes isn't a typical thing to do instead of just saying that promotional codes vary each month. 

 

[MissLindaJean]

Okay...this is going to be my third month, so I'll wait the other nine months and upgrade next year..Still have my second account and I'll just go month to month on that one.. Thanks for all the info zadidoll!!!

Originally Posted by zadidoll /img/forum/go_quote.gif


The yearly price is basically like getting one month free. If you pay for the entire year you get 100 BB points but if you stick it out a whole year you get a promo code to upgrade your account and you get 200 points (basically, essentially earning that free month you paid for).

 

[ddave]

Originally Posted by zadidoll /img/forum/go_quote.gif

Paulina has replied to me. I absolutely ♥♥♥♥ her. Send me your email to forward it off to her (PM me or email me at [email protected]) and she'll look into it. As for the rest here's what she said.

Wow! Thanks so much! That was really nice of you to inquire, I appreciate it!

 

[zadidoll]

Check your spam box. My last promo code (my anniversary code) went into my spam box so I missed out on the 100 extra BB points (as if I need anymore since I'm now nearing 15,000 1,500 points).

 

[dryadsbubble]

Originally Posted by zadidoll /img/forum/go_quote.gif

Check your spam box. My last promo code (my anniversary code) went into my spam box so I missed out on the 100 extra BB points (as if I need anymore since I'm now nearing 15,000 points).

 15,000 points?! How did you manage that??

 

[zadidoll]

Originally Posted by dryadsbubble /img/forum/go_quote.gif

Quote: Originally Posted by zadidoll /img/forum/go_quote.gif

Check your spam box. My last promo code (my anniversary code) went into my spam box so I missed out on the 100 extra BB points (as if I need anymore since I'm now nearing 15,000 points).
 15,000 points?! How did you manage that??


Oops. Typo. It should be 1,500 pts ($150). I'm actually at 1,310 pts. It's through referrals on my blog when I talk about Birchbox (I don't use my referral link here on MUT since it's against the ToS) as well as reviewing the products I get in my monthly boxes. I've been sitting on my points since December 2011.

 

[Playedinloops]

Originally Posted by ddave /img/forum/go_quote.gif

I'm not sure why you shouldn't say that you read something on makeuptalk. Only two of my friends have Birchbox subscriptions and neither of them have been subscribed for three months yet. I thought referencing makeuptalk would imply that I wasn't just referring to just one person but multiple people who have gotten this code. When I posted about the code other posters were nice enough to say that they received the codes and some posted screen shots so there's no saying that there's inaccurate information. If the coupons are sent according to how much the person has previously purchased or if the subscriber has a year long subscription or whatever then she should have just come out and said that those quarterly codes are only sent to certain people and that sending out those codes isn't a typical thing to do instead of just saying that promotional codes vary each month. 

It's just annoying as a CSR. And she is right, they have no control over what is said here. While obviously, we all have gotten our codes, if someone came to me and said the read on the internet that they should have received something my first response in my head would be lol who believes everything they read on the internet? 

 

[MandyWiltse]

Originally Posted by zadidoll /img/forum/go_quote.gif


Oops. Typo. It should be 1,500 pts ($150). I'm actually at 1,310 pts. It's through referrals on my blog when I talk about Birchbox (I don't use my referral link here on MUT since it's against the ToS) as well as reviewing the products I get in my monthly boxes. I've been sitting on my points since December 2011.

Wow and I thought my 1270 points were a lot! I'm waiting until this next Birchbox to hit 1300 before I decide what I'm going to use them on, if anything. Can we use points to purchase additional subscriptions?

 

[zadidoll]

Originally Posted by Playedinloops /img/forum/go_quote.gif

It's just annoying as a CSR. And she is right, they have no control over what is said here. While obviously, we all have gotten our codes, if someone came to me and said the read on the internet that they should have received something my first response in my head would be lol who believes everything they read on the internet? 

That's true. Granted many places tend to have misinformation or information that shouldn't be shared with the general public.