Just thought I'd update those on what happened. As you know I wrote to CS about some of my issues. I put off cancelling my sub until I received a reply (which took a week). They did not answer any of my concerns at all, not even the issue of my destroyed perfume. I cancelled today without hesitation. From this point on I can no longer recommend Birchbox as one of the higher subscriptions.
Their response:
Hi Kayla,
Thanks so much for being in touch! I'm so sorry to hear you were disappointed with your Birchbox delivery!
As a new company, (we celebrated our one year anniversary in September!) we're always looking to grow and make improvements. I want to thank you for reaching out to us with your feedback - it is so helpful to us!
I understand your concerns and I'd love to discuss your feedback with you.
The ultimate idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.
Yes, you can choose samples of products at department stores, but with Birchbox you are also paying for a service. The value of your membership is that you don't have to find a sales associate to help you navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product (which most of us cannot always afford).
For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.
Additionally, please don't forget about our
Birchbox Points program! Every month by leaving feedback on your samples, you earn back 50-60 Birchbox points--which is half the cost of your monthly Birchbox. 100 Birchbox points is equal to $10 in our
shop and with all the
other ways to earn points, they rack up fast! Please don't forget to check this out as it's an amazing bonus to your subscription which counts for incredible full-size discounts that can't be beat anywhere else!
I hope my email assured you of the value of your purchase, the care that goes into selecting samples, and our appreciation of all of your feedback. Please don't hesitate to be in touch with any more suggestions, comments, or if you would like to discuss anything further.
xo, Audrey
Birchbox | Operations Associate