Birchbox September 2013

[Kristen121]

My box! I love the lip gloss. I usually don't like lop gloss because they are all sticky (even the ones that say they aren't) but this pne really isnt sticky! The moisturizer is nice, but unless I win the lottery, I jusr can't justify spending that much on moisturizer. I like the nail polish color much better IRL than i did when I saw it on the computer. I don't usualy use makeup remover wipes, but it's nice to have some on hand for nights I feel too lazy to wash my face properly. I have a seemingly endless supply of BB and CC cream samples, so not thrilled about another one, but I'll give it a try.

 

[cpo122]

I love my box! I got the davines spray (huge) Elizabeth Arden lip gloss (gorgeous) the orange nail polish (awesome) a Paula choice vial for spots, (I'm down) and the wine wipes (actually sounds neat) and I got the best mystery plus two ever the same day: beauty blender, make lipstick and makeup remover! In love with birchbox right now!

box twins!! excited to try everything, especially the davines. my only gripe with the box is the size of the paula's choice. it's the teensiest tiny sample i've ever seen and the packaging it comes in says "deluxe sample". Lol. btw: first time poster, but i've been lurking for months!

 

[KNJScorpio]

I signed back up for Birchbox the other day, excited to get my box. It was weird, first they put me on a waitlist and then once I signed in to my old account they accepted me right away and said I'd be getting a box. I thought that was interesting LOL. But yay! Excited to get it.

 

[kawaiimeows]

Quote: Originally Posted by KNJScorpio /img/forum/go_quote.gif
  I signed back up for Birchbox the other day, excited to get my box. It was weird, first they put me on a waitlist and then once I signed in to my old account they accepted me right away and said I'd be getting a box. I thought that was interesting LOL. But yay! Excited to get it.

you can bypass the waitlist through your old account after you cancel it.

 

[WVFashion]

I got box # 37, which had my third version of a Coola moisturizer, Racinne's 'Ultimate Youth Power Eye Serum,' Juice Beauty's Green Apple Peel for sensitive skin, Benefit's Sugarbomb gloss, and the the purple Ruffian polish. The Sugarbomb gloss is a big MEH for me. All this gloss does is give my lips a slight sheen and tastes bad. However, it does seem to moisturize them pretty well. I am o-v-e-r Juice Beauty, though. It seems like every other month I get yet another Juice Beauty sample. I have yet to get a sample from Juice that actually does what it says. When I had my profile set to acne-prone I got the Juice Beauty acne wash that smells like rotten apples three different times.

I have a deep love for purple polishes, so when I saw that I was most likely getting the purple Ruffian polish I was worried it would be a dupe of something I already have. In the pictures it looked to be pretty close to Nars' Purple Rain. However, it's really different:



The picture isn't the best but I had to show how unique Delirium really is. I really can't think of anything that comes close to it so now I'm really considering getting the other two polishes if they're going to be anywhere as unique as Delirium.

 

[kawaiimeows]

That's a really helpful swatch comparison WVFashion! The other two colors are pretty unique IMO, I have fox hunt and my friend got hedge fund, so I got to see both IRL. And also, welcome to makeuptalk! 

 

[Jeaniney]

Quote: Originally Posted by cpo122 /img/forum/go_quote.gif



btw: first time poster, but i've been lurking for months!

Welcome to makeuptalk! 

 

[Kristine Walker]

Purple Rain is gorgeous!

 

[JimmyJazz]

Annnnd the canned response from BB:

Hi K,

Thanks for reaching out and sharing your concerns. I understand how emotional that can be and we absolutely hate to think that some women could feel less than beautiful when they receive their Birchbox.

We have an option on the Beauty Profile to select "too short for a pony tail". This allows us to make sure we don't send items like hair accessories, hair ties, etc to customers who would not be able to use them.

I will bring up your concerns to my team regarding the desired options. Thank you for your feedback.

Please let me know if you have any other questions. For further assistance, you can also give us a call at 877-487-7272 (9a-5p EST) and we'd be happy to help! Have a great day!

Best,

Emily
Discovery Specialist
Birchbox | 877-487-7272 | @BirchboxOps

In other words: That's nice...but...no.

 

[kawaiimeows]

Quote: Originally Posted by JimmyJazz /img/forum/go_quote.gif
  Annnnd the canned response from BB:

Hi K,

Thanks for reaching out and sharing your concerns. I understand how emotional that can be and we absolutely hate to think that some women could feel less than beautiful when they receive their Birchbox.

We have an option on the Beauty Profile to select "too short for a pony tail". This allows us to make sure we don't send items like hair accessories, hair ties, etc to customers who would not be able to use them.

I will bring up your concerns to my team regarding the desired options. Thank you for your feedback.

Please let me know if you have any other questions. For further assistance, you can also give us a call at 877-487-7272 (9a-5p EST) and we'd be happy to help! Have a great day!

Best,

Emily
Discovery Specialist
Birchbox | 877-487-7272 | @BirchboxOps

In other words: That's nice...but...no.

i'm sorry but i'm not really seeing how this is canned. not giving you the answer you want =/= canned. she personally addressed your concern in the first line with her own thoughts, told you how birchbox handles these things *currently* and said she would pass along your comments. cs reps don't have the power to move mountains.

 

[amygab1126]

Got mine today. I got the Ruffian polish in Hedge Fund (the golden green shade) which, along with Naked, is one I didn't want. The Dr. Jart sample is tiny, and I have no doubt it's only about 25% full, as that's how all Dr. Jart samples are. I'm satisfied to have received the Dr. Lipp and the Eyeko mascara (granted, I have enough mascara from subs to last YEARS, but oh well). And I'm excited about the Amika Bombshell Blowout Spray. I like all the Amika products I've gotten to try through subs so far.

 

[KNJScorpio]

Quote: Originally Posted by kawaiimeows /img/forum/go_quote.gif
 
you can bypass the waitlist through your old account after you cancel it.

Awesome LOL. I was bummed about having to be on a waitlist and happy when they let me sign up. Seeing the boxes that are going out is making me excited!

 

[JimmyJazz]

Quote: Originally Posted by kawaiimeows /img/forum/go_quote.gif
 
i'm sorry but i'm not really seeing how this is canned. not giving you the answer you want =/= canned. she personally addressed your concern in the first line with her own thoughts, told you how birchbox handles these things *currently* and said she would pass along your comments. cs reps don't have the power to move mountains.

It's the middle part that I was kinda like...yeah I know you have "too short for the pony tail." - I just hate when the same stuff gets repeated over and over. If makes a customer feel like they have not been heard. If they left that out it would have seemed a little more "We care what you have to say" even if they threw out my e-mail/idea in the trash. (I would be none the wiser)   Again it's the "We have the option...etc," line or other wording that gets repeated automatically back that makes someone feel "Are they listening or just giving script?"

I'm not asking for a change right now or saying that I am going to get people to stop getting a BB...just that they understand that too short for a pony tail doesn't encompass all hair types.   

It's the net...and probably my hormones...but I felt your response to me was a bit snarky. I'm not here to start a fight, it is just my perception of your response to me.

I didn't come here to whine and say life is unfair.  I see too much on daily basis to give my everything to a ten buck box.  BUT if I see something that can be a change for a better, I am going to let my opinion be known. 

 

[jannie135]

OT: Holy cow guys! I have 4 hearts? when did I level up??

 

[kawaiimeows]

Quote: Originally Posted by JimmyJazz /img/forum/go_quote.gif
 
It's the middle part that I was kinda like...yeah I know you have "too short for the pony tail." - I just hate when the same stuff gets repeated over and over. If makes a customer feel like they have not been heard. If they left that out it would have seemed a little more "We care what you have to say" even if they threw out my e-mail/idea in the trash. (I would be none the wiser)   Again it's the "We have the option...etc," line or other wording that gets repeated automatically back that makes someone feel "Are they listening or just giving script?"

I'm not asking for a change right now or saying that I am going to get people to stop getting a BB...just that they understand that too short for a pony tail doesn't encompass all hair types.   

It's the net...and probably my hormones...but I felt your response to me was a bit snarky. I'm not here to start a fight, it is just my perception of your response to me.

I didn't come here to whine and say life is unfair.  I see too much on daily basis to give my everything to a ten buck box.  BUT if I see something that can be a change for a better, I am going to let my opinion be known. 
I agree with the last part, which is why it's always great to email them with comments on how to make things better, I've done it a few times. In retrospect I can't remember what I emailed them about or if it even led to future changes. Since that was your objective I'm just confused as to why the answer didn't meet your expectations. 

Maybe it's because I know people in CS and the crap they have to deal with daily when the answers they have to give aren't the answers the people want to hear. Shrug.

 

[casualconcern]

Quote: Originally Posted by kawaiimeows /img/forum/go_quote.gif
 
i'm sorry but i'm not really seeing how this is canned. not giving you the answer you want =/= canned. she personally addressed your concern in the first line with her own thoughts, told you how birchbox handles these things *currently* and said she would pass along your comments. cs reps don't have the power to move mountains.

I have to agree. I work closely with CS reps, and while I'm sure the feedback is passed on to their superiors, probably 99.9% of the time, they have no ultimate control over the decision-making when it comes to company policy and procedures. So I have to feel bad for these CS people, I mean I'm sure they're passing on the feedback they receive while trying to be as helpful as they can while staying within the company's current policies but again... it's not like they have executive power of any kind. lol

Oh well.

ETA: I bet most of the CS reps are as frustrated as us hearing the same complaints and not being able to do anything about it! lol

 

[quene8106]

Quote: Originally Posted by WVFashion /img/forum/go_quote.gif
  I got box # 37, which had my third version of a Coola moisturizer, Racinne's 'Ultimate Youth Power Eye Serum,' Juice Beauty's Green Apple Peel for sensitive skin, Benefit's Sugarbomb gloss, and the the purple Ruffian polish. The Sugarbomb gloss is a big MEH for me. All this gloss does is give my lips a slight sheen and tastes bad. However, it does seem to moisturize them pretty well. I am o-v-e-r Juice Beauty, though. It seems like every other month I get yet another Juice Beauty sample. I have yet to get a sample from Juice that actually does what it says. When I had my profile set to acne-prone I got the Juice Beauty acne wash that smells like rotten apples three different times.

I have a deep love for purple polishes, so when I saw that I was most likely getting the purple Ruffian polish I was worried it would be a dupe of something I already have. In the pictures it looked to be pretty close to Nars' Purple Rain. However, it's really different:



The picture isn't the best but I had to show how unique Delirium really is. I really can't think of anything that comes close to it so now I'm really considering getting the other two polishes if they're going to be anywhere as unique as Delirium.

ooh that's a pretty purple! that's the only thing that i like in my box this month, smh

 

[kawaiimeows]

Quote: Originally Posted by casualconcern /img/forum/go_quote.gif
 
I have to agree. I work closely with CS reps, and while I'm sure the feedback is passed on to their superiors, probably 99.9% of the time, they have no ultimate control over the decision-making when it comes to company policy and procedures. So I have to feel bad for these CS people, I mean I'm sure they're passing on the feedback they receive while trying to be as helpful as they can while staying within the company's current policies but again... it's not like they have executive power of any kind. lol

Oh well.

Yes! This is what I've been trying to get at. 

 

[quene8106]

Quote: Originally Posted by JimmyJazz /img/forum/go_quote.gif
  Annnnd the canned response from BB:

Hi K,

Thanks for reaching out and sharing your concerns. I understand how emotional that can be and we absolutely hate to think that some women could feel less than beautiful when they receive their Birchbox.

We have an option on the Beauty Profile to select "too short for a pony tail". This allows us to make sure we don't send items like hair accessories, hair ties, etc to customers who would not be able to use them.

I will bring up your concerns to my team regarding the desired options. Thank you for your feedback.

Please let me know if you have any other questions. For further assistance, you can also give us a call at 877-487-7272 (9a-5p EST) and we'd be happy to help! Have a great day!

Best,

Emily
Discovery Specialist
Birchbox | 877-487-7272 | @BirchboxOps

In other words: That's nice...but...no.

yup it's canned. i had too short for a ponytail listed and still got a hair tie, smh.  ehh whatever. i'm over it and i cancelled that account.

 

[jannie135]

Quote: Originally Posted by kawaiimeows /img/forum/go_quote.gif
  I agree with the last part, which is why it's always great to email them with comments on how to make things better, I've done it a few times. In retrospect I can't remember what I emailed them about or if it even led to future changes. Since that was your objective I'm just confused as to why the answer didn't meet your expectations. 

Maybe it's because I know people in CS and the crap they have to deal with daily when the answers they have to give aren't the answers the people want to hear. Shrug.
I work in retail. More specifically, at Godiva, and I totally respect your view. I don't know how many times people have gotten angry at me about store/company policies, about samples, about coupons, about the rewards cards, etc. Customer Service reps and sales associates are like the pawns you send to the frontline to get slaughtered. They're supposed to be the face of the brand and we're supposed to delight each customer with a unique experience yada yada yada... but there is only so much a person can do. You really have to consider being on the receiving end in these situations. 

In this situation I think the customer rep did what she could do. She states the closest option for the situation and that she would send the feedback to her team. What else could she do or say?