Quote: Originally Posted by Kyuu /img/forum/go_quote.gif
well since I posted this on FB i probably won't get a response : but I felt like saying it anyway:
Quote: BB, I just wanted to express my disappointment at how unevenly valued the boxes are this month. I know you have difficulty sometimes because you just receive the samples and put them together, but I was under the impression there was CURATION on your part, which was what we were paying for. One of my boxes received the $28 face creme sample so with the nail polish and other items, it was worth ~$45.
The other box I received had the nail polish ($10), sugarbomb (~$7), a hair sample worth ~$1 even though I indicated on my profile I'm not very interested in hair products, the BCBG perfume sample worth ~$1.50 even though I've asked for less perfumes and have gotten two since that option went up even though my friends who asked for perfumes haven't, and a foot cream foil worth 20 cents. I understand it's unavoidable some products are worth a lot, but it seems like you do have $2 and less sample you can combine with those instead of sticking them in a bag that already has a lower value.
I'm not super happy with my profile match on either boxes this month. I understand that's how it goes sometimes, which is okay. But with a higher value it at least seems like they're products I would be able to afford sampling otherwise. I've had $16-18 value boxes which I've LOVED because almost everything was a perfect match for me, but it feels like the BB match isn't working for me when I get hair AND perfume products in the same box which I asked for more makeup and skincare (like the Juice Beauty peel), which I know were in other boxes...
Just my thoughts, I'm not trying to be rude. I know other subscribers have asked in the past for you to curate your boxes closer to value against each other. I just hope you'll take my concerns up at the next meeting! Thanks.
Blah canned responses:
Quote: Hi Amy, thank you for your feedback. We do understand that the boxes may not seem equal since everyone does get a different one but we work very hard to ensure they are all equal. We want to cater to everyone's Beauty Profile, while taking into consideration their preferences and sample history with us. This can cause quite a bit of differences in one Birchbox to another comparatively every month. However, we never duplicate samples so an item that you may have coveted from someone else's box may very well be yours next month (and vice versa). We hope you understand that we try to make this as fair, and as equal as possible every single month. Wed love to discuss your profile and why you received the boxes you received and more about the curation of boxes. Message us so we can talk or feel free to call, 877-487-7272 M-F 9a-5p EST!
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it!!! & this color "Hedge Fund" was my 1st choice.
