Quote: Originally Posted by biancardi /img/forum/go_quote.gif
no, it isn't misguided. I belong to several subs and they seem to pay attention to reviews and likes/dislikes. I am not saying that I have to LOVE every item in my box, I don't with most boxes, but birchbox is now, for me at least, the worst one of all of the beauty boxes I sub to.
I totally understand about the color choices. However, I have received several bright red colors in this year alone for lip colors, and each one, I gave a negative review on the sample due to the color. Obviously, they aren't paying attention to the reviews.
I am sure that there are thousands of ladies out there that would have loved to get the red lip colors I got and I would have loved to have received their lip colors. A color palette is a good thing to put in the beauty profile. It doesn't have to be extremely specific, but at least get a feel for their paying customer's likes and dislikes. You say they don't know - yes, the way they have set up their beauty profile, they have no clue. That is why I had suggested it to birchbox to add that in their beauty profile. I am not looking for a perfect match, but I would like to enjoy ONE product out of my box, which until this month, hadn't been for several months.
Yes, there is the swap or gifting, but many of the samples from birchbox I would be ashamed to gift - those foil packets.
Am I being overly critical? Yes, I suppose so. Birchbox was my first sub box ever and for the first few months, it was spot on. Something changed this year. I think they over extended their line and made up too many different combinations and they aren't really following the beauty profile very closely anymore. I now subscribe to eco-emi (who doesn't even have a beauty profile, but manages to give samples that are universally flattering), ipsy (of which I am very happy with), blush (totally in love with) and I pick my own from green grab bag.
those subs just have better items in their boxes. I do not know what happened to birchbox, but this year has been totally disappointing (a pen, really??? yes I got a pen as a "beauty item") and tiny foil samples.
You seem very happy with birchbox, and that is good. But I will say something has changed with their service this past year and for me, it was not for the better.
it seems like running theme with your grievances is that you told/emailed them you didn't like something specifically and they didn't change it. they use their reviews as market research for the companies who send the products, not to tailor individual future boxes. it's just not possible. i don't know who else you sub to but i've seen the same complaints with ipsy, and it always boils down to it being a flaw in that it's practically impossible to specifically individualize boxes/bags for 100k+ subscribers.
i always think telling CS how you feel about something is good, especially for smaller businesses because for smaller businesses it can make a difference. but expecting a CS rep to be able to make major company changes to one individual's box, or change a company wide practice or procedure because you sent a few emails is a really really high expectation. i know that just from working for major brands and having to listen to people complain day in and day out, expecting me to be able to change something that was decided by someone i'll never meet with probably 50x my pay grade.
i used to complain a lot about birchbox and compare what i got with others. but when i changed my perspective and treated it how i treated it when i FIRST subbed (before i even knew about MUT) i found that i was a lot happier with just trying new things.
