Birchbox September 2013

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hmm, mine says it is out for delivery today!  It is a light weight box (.56) so I am not holding out that my rotten box luck will be broken this month.  I am very disappointed with birchbox, but last month, I did have several  emails back & forth with a customer rep, trying to make my profile reflect my tastes better - who knew that someone with oily, fine hair would need so many leave in conditioners?   Hint - I don't!!  Anyway, let's hope that my newly updated profile will work this time round - it is ironic, because when I joined over a year ago, I was getting some great boxes in the beginning. 

anyway, today looks like to be a banner day for me and boxes!  I am supposed to get my green grab box (that I picked the products myself), my blush mystery box (I just signed up and am getting the August box - cannot wait!) and now my birchbox!  

I do hope I get the green nailpolish.   Orange and purple?  I got mai tai orange nailpolish with ipsy last month, and I gifted that.  My nieces  love me (they get all of the extreme bright colors that I just am not a fan of)

 
Quote: Originally Posted by StellaSunshine /img/forum/go_quote.gif
 
I had trouble last week.  I couldn't log into one of my accounts.  When I would put my username and password in it would never load the page.  So weird!  I called Birchbox C/S 1-877-487-7272 and they were able to reset my login and I haven't had trouble since.  It only took about a minute for them to help me.
I was having a lot of problems with their site for several months.  Here is what happened to me in case anyone else is experiencing similar issues.    

Starting in early July, I would click on "Login" and the screen would refresh...but the site just stopped showing my name or my current shopping cart quantity in upper right corner.  Thankfully, I could still get to my box via the top Nav bar, scroll down to Account History section at the bottom of the page and get to Account Settings.  So it's like the site was recognizing me...sort of.  But I couldn't add to my Faves - just got the popup to log in again every time.  And starting in August I couldn't submit my box reviews!  Same thing as I was seeing with Faves - login popup every time.   

My non-technical husband actually found a workaround for the product reviews.  In case anyone else has this issue in the future: Go to the product page >> existing reviews >> then click on "Write a Review."  (I had been trying to click on "Write a Review" from the main product page and the site did not like that.)   

Anyway, between July and August I submitted a couple of tickets about these issues - both of which returned the same instructions.  Here is what Birchbox Ops told me:

Thanks for reaching out. So sorry to hear you are having trouble with Birchbox.com.

Please also note that Birchbox.com is currently not compatible with smartphones, tablets, and iOS devices. We will hopefully have a solution for this in the future.

If you are using an older browser, such as Internet Explorer, please note that our website is not 100% compatible with this browser due to built in security settings and for this reason, you may have issues shopping on Birchbox.com. By changing the compatibility setting on your browser you'll be able to proceed to the checkout and place your order.

For in depth instructions, please refer here: http://windows.microsoft.com/en-us/windows7/How-to-use-Compatibility-View-in-Internet-Explorer-9

For optimal use of Birchbox.com, we highly suggest the use of secure browsers such as Google Chrome, Safari, or Firefox.

I was using Firefox on a PC. For fun, I tried Chrome and Safari as well.  Nada.  So, I finally called them last week and ended up giving the customer service rep (Brian - very helpful!) my password so he could log in as me and see it for himself.  He was baffled.  Yesterday, I got an email saying they were still working on the issue...but when I logged in yesterday night, everything seemed fine. 

The End

Happy Weekend, Everyone!

 
Me too, I was so excited to see the clicky truck pop up - but then sad when there wasn't a shipping weight or delivery estimate :( /emoticons/[email protected] 2x" width="20" height="20" /> Soon enough though! 

 
Eep one of them has 0.4550 and the other nothing yet. Hopefully it'll be heavy then!! XD

Wondering if I should be worried since everyone else's is heavy....

 
I have a clicky truck on one of my accounts, but no info available yet.  On my 2nd account, nothing yet.

 
Woo hoo!  I have a clicky truck!  But the link has not updated so no weight or anything!  I haved liked the boxes I have seen thus far though!

 
No clicky truck but one of my accounts already has a shipping number, says it should be here Thursday. Forgot to check the weight. Still nothing on my other account.

 
Yay! Clicky truck! Mine is .6000 and says it should be here Thursday, but I'm guessing more like Monday/Tuesday. 

 
Quote: Originally Posted by ScopeIt /img/forum/go_quote.gif
  Box weight of 0.635 lb, scheduled delivery of 9/12! I normally get it a day early, though.

Hey, did anyone else NOT get their anniversary code on schedule? September is month number 14 for me -- I had emailed them in August and they said that it was coming soon. I got the keychain, but no code! We should get the code during our 13th month, right?
I got my keychain (13th month exactly) a few weeks ago with no code. I e-mailed them last week and they told me the same thing - it was coming along with other changes (whatever that means). I kept the e-mail response so I can use it if I need to followup.

 
clicky truck! no info yet though. i feel like i'm so behind this month since we just got back from our week-long bachelor/bachelorette cruise!

 
I didn't realize they would update throughout the day. No clicky truck this morning but I just checked an hour ago and there it was! I'm really hoping it shows up by the 10th. That's always been the day I received it and then last month it didn't show up until a few days later.

 
Both accounts are clicky! No weight/shipping date etc yet. But at least it's on it's way to me😊😊

 
Eep one of them has 0.4550 and the other nothing yet. Hopefully it'll be heavy then!! XD Wondering if I should be worried since everyone else's is heavy....
Lol. I'm hoping for a lighter box weight because it might mean not getting a 2 oz hair sample I probably won't use. I covet eyeliner instead.
 
My box arrived. For reference, my weight was .5555.

It's one of those boxes that will be 70% traded. But it's not a bad box!
Benefit Cosmetics: Sugarbomb plush lip gloss: I already have this! .
Mereadesso Moisturizer: this looks great, but it's got retinol and I'm pregnant.
Yes to Grapefruit CC cream in light and light medium
Ruffian Nail Lacquer in Fox Hunt
Yes to Blueberries Facial Towelettes: (I am excited about this one)
Overall . . . not bad. I really didn't want

hair products
 
Quote: Originally Posted by ohdahlia /img/forum/go_quote.gif
  My box arrived. For reference, my weight was .5555.

It's one of those boxes that will be 70% traded. But it's not a bad box!
Benefit Cosmetics: Sugarbomb plush lip gloss: I already have this! .
Mereadesso Moisturizer: this looks great, but it's got retinol and I'm pregnant.
Yes to Grapefruit CC cream in light and light medium
Ruffian Nail Lacquer in Fox Hunt
Yes to Blueberries Facial Towelettes: (I am excited about this one)
Overall . . . not bad. I really didn't want

hair products

Wow that sounds like a great box! I'd love to see a pic when you get a chance :]

 
Quote: Originally Posted by kawaiimeows /img/forum/go_quote.gif
 
Wow that sounds like a great box! I'd love to see a pic when you get a chance :]

Sure. Excuse my camera -- my phone is getting long in the tooth. The

moisturizer is a surprisingly generous sample, and has an interesting reclosable plastic ring thing on the back.
 
Quote: Originally Posted by ohdahlia /img/forum/go_quote.gif
 
Sure. Excuse my camera -- my phone is getting long in the tooth. The

moisturizer is a surprisingly generous sample, and has an interesting reclosable plastic ring thing on the back.

thanks for posting! everything looks great! i'm in love with the yes to towelettes i ordered some by a different brand recently and they burned on my skin and just didn't feel as good as the ones you have there.

 
thanks for posting! everything looks great! i'm in love with the yes to towelettes i ordered some by a different brand recently and they burned on my skin and just didn't feel as good as the ones you have there.
The Burt's Bees ones really burned my face. I phoned the company to let them know and was told they shouldn't have done that. My skin isn't even sensitive. It's good to know that brand is more gentle so I have another option.
 
Quote: Originally Posted by SamhopeM /img/forum/go_quote.gif


The Burt's Bees ones really burned my face. I phoned the company to let them know and was told they shouldn't have done that. My skin isn't even sensitive. It's good to know
that brand is more gentle so I have another option.

Same, my skin really isn't finnicky or overly sensitive! The brand I ordered was Willa, and I had tried their foaming facial cleanser before through BB and had no problems at all, so I was surprised by the burning. Everything I've tried by Yes To has been consistently good to me.

 

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