Quote: Originally Posted by
TippyAG /img/forum/go_quote.gif
Quote: Originally Posted by
ewiggy /img/forum/go_quote.gif
So I just had to return some things to BB because of money (ugh, whine, wah, why me?, etc) and I'm super confused at the return amount. I used a 20% off code and $20 in giftcards for my order, and paid $20.80 on top of that. I returned everything except one $10 item (Soak Hand Cream), but the refund I got was for $19.36. Does that sound right? Anyone good at math? Here's a screencap:
did you keep the pick two?
if you did then the $10 discount for it is then added to your total. now its $71
20% off $71= $56.80 for the entire purchase (including full price pick two) after WELCOMEOFFER20 discount.
After discount you are paying $8 for pick2 and $8 for lotion= $16 of product you are keeping.
$56.80-$16=40.80
$40.80- 19.36=21.44 Maybe they're
sneaking in accounting for some kind of shipping charge? because as of right now, the Soak hand cream doesn't qualify for free shipping.
Here's a screenshot of the shipping charges. The closest that fits is the "Fast! UPS Next Day Air". I guess they cut you a deal? and only 'charged' you $21.44 for shipping instead of $22, or maybe they made a minor miscalculation?
Returns get tricky, especially with multiple payment methods and discounts.
the price of the pick is already included in the subtotal, and the 20%off doesn't include the price of the pick two..
Subtotal = $61
without pick 2 = $51
20% off $51 = 10.20 which plus the $10 from the pick 2= $20.20 which is what was discounted
that leaves the total order price to be $40.80 which adds up since $20 was paid in
gift cards and $20.80 in "cash"
20% off $10 = $2 so keeping the hand cream would be $8
$40.80 was the original total, so $32.80 should have been returned
since you paid for 51% of your total in "cash" and 49% in
gift cards, they could have prorated it based on that, but that would be $16.72 returned to you in "cash" and it seems like you got more than that.. but you should get a
gift card that rounds the total out to $32.80
ETA: and you did! =)