lovepink
Jenn
Quote: Originally Posted by RenoFab /img/forum/go_quote.gif
Ok ladies I have a Birchbox story to tell and need your input.
So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course.
The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night.
By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%.
Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep).
What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged.
Girl, the universe is trying to tell you something! If it makes you feel better, email them to let them know but other than that take all your goodies and enjoy! BB is doing it to keep you as a customer. And I think companies have things like this built into business plans for loss, damage etc so don't worry too much.
Ok ladies I have a Birchbox story to tell and need your input.
So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course.
The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night.
By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%.
Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep).
What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged.
Girl, the universe is trying to tell you something! If it makes you feel better, email them to let them know but other than that take all your goodies and enjoy! BB is doing it to keep you as a customer. And I think companies have things like this built into business plans for loss, damage etc so don't worry too much.