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Quote: Originally Posted by RenoFab /img/forum/go_quote.gif
  Ok ladies I have a Birchbox story to tell and need your input. 

So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course. 

The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night. 

By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%. 

Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep). 

What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 
Girl, the universe is trying to tell you something!  If it makes you feel better, email them to let them know but other than that take all your goodies and enjoy!  BB is doing it to keep you as a customer.  And I think companies have things like this built into business plans for loss, damage etc so don't worry too much.

 
@RenoFab just take it. i get where you're coming from but they do these awesomely nice things to keep you around! i wouldn't worry about a giant company's profit margins... they wouldn't be this great and replacing an entire order for you if they weren't floating along just fine.

 
Quote: Originally Posted by RenoFab /img/forum/go_quote.gif
  Ok ladies I have a Birchbox story to tell and need your input. 

So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course. 

The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night. 

By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%. 

Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep). 

What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 
Even if you return it, they won't resell it. Tell them they're awesome and refer some friends. I think word of mouth is the best tactic in terms of returning the favor.

 
Ok ladies I have a Birchbox story to tell and need your input.  So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course.  The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night.  By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%.  Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep).  What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 
Honestly, knowing Birchbox, they probably replaced everything on purpose. That's just how their CS is, which is awesome. I had a box that was missing an item once and just asked them to send the one item that was missing. But instead they sent me a whole new box! I'd take it as a sign! Butit can't hurt to email them if it's going to bug you. :) /emoticons/[email protected] 2x" width="20" height="20" />
 
Awww thanks ladies, I feel better now. I am mostly excited about getting another pick-2 honestly. THANK YOU UNIVERSE and Birchbox. 

 
Quote: Originally Posted by RenoFab /img/forum/go_quote.gif
  Ok ladies I have a Birchbox story to tell and need your input. 

So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course. 

The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night. 

By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%. 

Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep). 

What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 

Take it as a good sign, and BB's Customer Service is SO great I always am super friendly when I email them to make up for all the great things they do for us.  Sorry to hear about the breakup but I'm glad that BB was able to give you a good treat!

 
Ok ladies I have a Birchbox story to tell and need your input.  So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course.  The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night.  By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%.  Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep).  What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 
I agree with the others. Take it and just be thankfully for your good fortune. If you feel it's necessary, email and just acknowledge how happy you are with their CS. They don't get much appreciation I'm sure.
 
Quote: Originally Posted by kotoko /img/forum/go_quote.gif
  I'm so excited because I snagged that Yearly99 code at the last second last night! (And sure as heck paid for it in lack of sleep this morning.. Whew!)
I snagged that code last night too! I'm excited for a year of Birchbox!

 
Expire today! One of the few codes without a $25 or $35 minimum!!
400


 
Quote: Originally Posted by Babs /img/forum/go_quote.gif

Expire today! One of the few codes without a $25 or $35 minimum!!


I just tried to use it and it wouldn't work, my order was only 3.50 though. 

 
Quote: Originally Posted by quene8106 /img/forum/go_quote.gif

It only works over $35 smh. No minimum my @$$


Oh LAME! Oh well, guess I won't be using it! 

 
That's pretty lame especially since they never specified. I straight up just placed my order and emailed them the screen shot pointing out that there's no indication of minimum. They honored it.

Quote:

Originally Posted by quene8106 /img/forum/go_quote.gif

It only works over $35 smh. No minimum my @$$



 
Quote: Originally Posted by RenoFab /img/forum/go_quote.gif
  Ok ladies I have a Birchbox story to tell and need your input. 

So my bf and I broke up a few months ago. I had bought him a 6 month Birchbox Man sub and he just got his last box last month. I was the one that did all his reviews so I went into his account and gifted myself $30 worth of GC's to my second sub. Felt a little guilty but not really. He would have never used them. I then bought the BP trio with a discount code for %20 off and with the points I had on this sub and the GC's it was FREE. I also got a Pick 2 of course. 

The Pick 2 was shipped separately and I got that like three weeks ago but for some reason the BP trio took a while and I got it yesterday. The box was crushed and the shampoo inside had leaked about 30% of the product. The conditioner and leave-in were fine though. I took pictures of the box and the items inside and described that only the shampoo was damaged and leaked in an email to Birchbox CS last night. 

By the time I woke up, the CS rep had sent me a reply that they would not only be replacing my item, they would also be giving me an additional 100 points into my account! I thought WOW! That is great, I really ONLY wanted the shampoo replaced since I love it and losing 30% of it was sad. Maybe it was even 25%. 

Anywho, I check my email later and there is an email confirmation and I check the items and they are replacing the ENTIRE BP TRIO PLUS MY PICK TWO!!!!! I feel awful about this! I want to email them back and tell them that I really only needed the shampoo, but it is already shipped. I do not like taking advantage of companies because then I feel that slowly they do not make as much profit and our perks as customers become less. (i.e. Julep). 

What should I do? Should I see this as a "we know you are going thru a break-up and could use a little present" sign? I want to email them back and at least say something. I was really clear that ONLY the shampoo was damaged. 
I think you should just be happy and consider it as a gift. The way I see it you didn't ask for the whole set to be replaced they decided to do that. Enjoy your set!

 
Quote: Originally Posted by Pixikins /img/forum/go_quote.gif
  BB100 gets you 100 points when you subscribe/resubscribe to a woman's box thru March 23
Uuuuuggh!!! I had just convinced myself I didn't need to reactivate my second sub with the benefitlash code!

 ....just reactivated with bb100.

I keep saying it's like getting a free box, but it's $10 I probably wouldn't have spent at Birchbox anyway. ::sigh:: They've got me addicted.

Edit: @Pixikins Haha I don't know whether to thank you or curse you, so.... THANK YOU, GOSH DANGIT!

 
Quote: Originally Posted by CheekyQ /img/forum/go_quote.gif
  Uuuuuggh!!! I had just convinced myself I didn't need to reactivate my second sub with the benefitlash code!

 ....just reactivated with bb100.

I keep saying it's like getting a free box, but it's $10 I probably wouldn't have spent at Birchbox anyway. ::sigh:: They've got me addicted.

Edit: @Pixikins Haha I don't know whether to thank you or curse you, so.... THANK YOU, GOSH DANGIT!
uhmmmm sorry? And you're welcome HAHA ;) /emoticons/[email protected] 2x" width="20" height="20" /> My cousins have NO idea what kind of addiction BB is and I've only gotten 2 boxes so far, I'm sure they're tired of my FB posts so it's nice to get ANY reaction here from my BB excitement

 
Quote: Originally Posted by Pixikins /img/forum/go_quote.gif
  uhmmmm sorry? And you're welcome HAHA ;) /emoticons/[email protected] 2x" width="20" height="20" /> My cousins have NO idea what kind of addiction BB is and I've only gotten 2 boxes so far, I'm sure they're tired of my FB posts so it's nice to get ANY reaction here from my BB excitement

Haha I know! It's ridiculous! Last month I had 3 boxes come (4 if you count the one I had sent to my little sister because I felt silly having so many) because of the weekly100 glitch. Couldn't pass up 210 points for $10!  I finally convinced my sisters to subscribe. But neither of them got as addicted as I did. They're a little harder to impress...and probably a little stronger-willed. I had canceled all but my primary, and now I'm getting 2 again. NEXT month! I will stand my ground!

 
Quote: Originally Posted by CheekyQ /img/forum/go_quote.gif
  Uuuuuggh!!! I had just convinced myself I didn't need to reactivate my second sub with the benefitlash code!

 ....just reactivated with bb100.

I keep saying it's like getting a free box, but it's $10 I probably wouldn't have spent at Birchbox anyway. ::sigh:: They've got me addicted.

Edit: @Pixikins Haha I don't know whether to thank you or curse you, so.... THANK YOU, GOSH DANGIT!
Seriously... so addictive. I just opened two new subscriptions this week just because of these codes!!

 

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