I was able to login to "My Account" on Birchbox.com and opt-out of my renewing my annual sub last year. But when I tried it this time, I couldn't see it. When I called CS, I was told the option to opt-out will appear under my account only on the last month of your sub. Let's say your annual sub is ending in Oct'2014 and is set for auto renew on 1st November, then the opt-out will appear in your account only in october, probably after you receive your box. And since I called CS two months prior to my last box, I couldn't see the opt-out option and had them cancel my auto-renewal.
Does this make sense? It looks pretty confusing.. -_- /emoticons/
[email protected] 2x" width="20" height="20" /> But please ask me if you have more questions