Originally Posted by Kyuu /img/forum/go_quote.gif
So I did talk to Molly on the phone just now (and I told her I was from MuT) and we discussed what I had mentioned in the email. In particular, I mentioned our disappointment in the sample sizes, particularly in box 3. I told her I used up both of my embroylisse creme packets and while I liked them, I didn't know if I'd spend $16 on the full-size, and she told me we should expect to get 2-3 uses out of a sample, and I told her that I don't necessarily know if I like something within 2-3 uses, and it's usually that I find I've adapted it as part of my routine that I realise I want to buy the full size. I don't think she meant we should expect that from every sample (re: the tiny flower sample, and the Karuna mask), but I do think it's a problem when all 4 beauty items in the box you can only get 2-3 uses out of. I also mentioned the whole "deluxe samples" thing and people's frustrations at receiving unequal value boxes.
I also mentioned to her the frustration about the 20% coupon and the late-shipping boxes, and being able to decide if we like something from our current boxes enough to buy them, and not having to rush through our decision, and she said she understood.
Basically she said she would pass along my feedback at the next meeting, so it does seem like they're actually taking our feedback seriously. I think with the number of complaints they've gotten this month and the unsubs, as well as some constructive feedback, they might actually be making changes that will make us all less angry. Hopefully. :|