Originally Posted by
JessicaMarie /img/forum/go_quote.gif
Some of the responses from Birchbox are so silly. I got my stila in the moment palette last night, went to twist up the eyeliner and it didn't go up. I asked them if I could exchange it and this is what they said...
Hi Jessica,
Thanks for writing in. I'm so sorry for the trouble!
It may not be broken - give it a little TLC! We contacted Stila about the liner and they assured us that when you first twist it up it can take quite a few twists before you see the eyeliner start to move. But be careful! It only twists up, it does not twist down. I tried this and it worked for me so I'm sure it will work for you as well.
Our refund/return policy is fantastic in this capacity! If you decide that a product doesn't work for you for any reason, you can return it to us for a full refund within 90 days.
Please give us a call Monday at 877.487.7272 if you still need assistance. We'll be happy to help!
xo
Nicole
Birchbox | Operations Associate
I feel like writing back something along the lines of, "Really? Is it supposed to give you a workout cause I already twisted it about fifty times"
I mean I know they are trying to be helpful but don't you think I tried that already Birchbox? It still baffles me why stila would purposefully have a product that doesn't twist up at first try. Doesn't make sense to me.
/emoticons/
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