Originally Posted by
cbs73 /img/forum/go_quote.gif
So a few days ago, I saw that my tracking number didn't update but I knew what I was getting in my box. I emailed customer support and here's my response:
Dear Courtney,
Thank you for being in touch, and I'm so sorry for the trouble!
It looks like we goofed a bit this month, and uploaded your tracking number to your account way too far in advance. In checking with our warehouse, I see that your box has not yet shipped, which explains the lack of tracking information thus far. I do sincerely apologize for the confusion and that we've ruined the surprise for you!
/emoticons/
[email protected] 2x" width="20" height="20" /> We are aware that timing was an issue this month and hopefully we can ensure that this doesn't happen again!
We will send you an email notification when your box actually ships so that you can follow its progress. Your tracking information should load within a few days of receiving that email. Let us know if it does not so that we can investigate!
In the meantime, please let me know if you have questions or if there's anything else I can do to help at this time. Again, I am so sorry about this, Courtney!!
Have a great evening!
Sincerely,
Sonia
Thoughts?