One of my friends had the same thing happen. I thought it was really odd because Birchbox never did things that way. If something was damaged all you had to do was send an email and before you even got a response you already had a tracking info for the replacement item in your inbox. I wonder if people are taking advantage of their amazing customer service so maybe they're cracking down on their generosity?
I figured out that if you have a gift sub, you can do PYS but you cannot add on Plus items. I hope they change it some day so that we can buy Plus items using our own credit card so that the person who gifted it does not get charged. I left feedback the one time I kind of wanted a necklace that it would be nice. Especially since we can buy using our points in the regular shop anyways.
Hmmm... Spring cleaning! A brush cleaner... Face mask... I'd also appreciate a brown eyeliner, something for a softer makeup look.
I'm hoping for Davines, I love all of their products! Aaaand maybe a really great hand cream, or lip product that's not lipgloss.
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Yes, they sample most things multiple months. Even if you go without getting it the first round of 3-4 months where they're sampling it, a lot of the time and couple months down the road they'll bring it back into the boxes again.
What they mean by no repeat samples is that you shouldn't get the same exact sample twice on one account. You can get the same product in a different scent/color/etc. They do sample lots of things multiple times, some samples seem to be always sampled so you have a chance.
That happened to me also and I just sent an email to them. Did they want you to send the whole box back so they could send you a new one or were they going to give you a refund? I left everything in the box and didn't use anything. I wonder if there was a bad box packer at the warehouse- the tin really should have been sealed better.
I haven't forgotten to add my points but did forget to add my free mystery sampler onto my order the other day. I emailed them and they had already mailed my order out so they went ahead and sent me another box out with the samples in it. I was very impressed with the customer service as that was the first time I have ever had to use them and I was very pleased!!
