Birchbox June 2014 - Spoilers!

[zadidoll]

They'll send you a replacement.  I had my replaced item damaged, so they refunded me the money in a credit to their shop.

Not always. If they are unable to send a replacement they will either refund the person the $10 AND/OR give the person 100 points ($10 credit).

 

[Bizgirlva]

Not always. If they are unable to send a replacement they will either refund the person the $10 AND/OR give the person 100 points ($10 credit).

Huh? 

She said damaged or defective items from their shop.

I bought a vessel with a combo of promo code, points and money. It arrived damaged, they sent me a replacement. The replacement they sent me arrived damaged.  At that point they gave me a credit to their shop which equaled the cost of the item (less the promo code I used).

 

[AMaas]

My last order contained a spilled set of Ruffian polishes, and they sent me a replacement set and gave me 100 points. So I think it just depends on the situation.

 

[MaryJane80]

Huh?

She said damaged or defective items from their shop.

I bought a vessel with a combo of promo code, points and money. It arrived damaged, they sent me a replacement. The replacement they sent me arrived damaged. At that point they gave me a credit to their shop which equaled the cost of the item (less the promo code I used).

You said that your replacement item was damaged whereas the other person just said her first order was damaged, not replacement order.
Like your first order they sent a replacement only but when your replacement was still damaged was when they credited you the full amount compared to a possible 100 point for damaged order

 

[Bizgirlva]

Both my items were damaged. My initial purchase arrived damaged, AND my replacement was also damaged. I was also given 100 sorry points as well. Then a refunded.

I told them I didn't want another replacement sent (a third).

I think it's clear no one knows exactly how any give bb cs rep will respond. It's probably case by case.

 

[MissJexie]

I'm starting to get a bit irritated with BB Ops right now.

I e-mailed them days ago requesting more information on where my Kate Spade necklaces are. I restarted one account with the code, and opened a new account for my mom to get one for her as well, and neither one of us has received our necklaces, and they have yet to get back to me on where the heck they are.

On top of that, I used the BBSNAPTRAY code a while back on my 3rd account and haven't gotten the dang snap tray yet either, nor any information or response from their customer service.

They are usually so good at getting back to me within a day or two.

 

[ButterflyGrl]

I got a reply from Chelsea Re the necklace and she said she is "reaching out to her logistics team" to get me a more clear reply and she will get right back with me as soon as she has an answer for me......

Yeah, thanks for the bullsheit double talk no information reply.

 

[quene8106]

Oh, no! If I had mine, I would send it to you "expedited!"

aww you're so sweet. thank you /emoticons/[email protected] 2x" width="20" height="20" />

 

[normajean2008]

Can someone let me know what birch box does for products you received that were damaged or defective from the birch box shop? Are they going to make me try and ship them back to them?

It depends, lately.  Normally they do not require you to ship back items, but a couple people were told to ship their's back recently. (although I don't know if the items were damaged or defective, I think they were just the wrong item?)  

The warehouse has been having a lot of issues sending incomplete items and the wrong items/color-pattern etc.  For me, I had both of these issues in recent orders.  They ended up giving me sorry points, a refund for them, and I got to keep the wrong item (dog coasters vs. flower coasters) and incomplete item (sippy straw tubler-minus the straw).  

If they have the same item in stock still, they should send you a new order (unless you request a refund instead).  If they don't have it in stock anymore or they think it might be a warehouse issue why it occurred, they'll offer you a refund.  

Just send an email, preferably with pictures, and tell them what you want to rectify the situation.  It will probably take a couple days to get a response back.

 

[Spazkatt]

I have found if you have a damaged/broken item you get the best response with pictures of them still in the shipping box the way you opened it up. I sent an email about an item that leaked in a box and they were like that stinks, we'll send you that item again. My point was not that the item spilled/leaked, but that it also damaged the rest of the box's contents. I had the pictures, I was just too lazy to send them the first time. The follow up in which I told them I was not happy with their response, I included the pictures showing how the one leaky/broken item affected/destroyed all other items in the box. They were like oooh that's really bad here's 100 points AND we'll send you a replacement order free and we'll try to package it better. They used a box that was MUCH too large and the Karma Organic nail polish leaked due to a dented cap most likely because the box was too large and there was very little cushioning, and boy for it being organic, it REALLY messes plastic up!

 

[normajean2008]

I have found if you have a damaged/broken item you get the best response with pictures of them still in the shipping box the way you opened it up. I sent an email about an item that leaked in a box and they were like that stinks, we'll send you that item again. My point was not that the item spilled/leaked, but that it also damaged the rest of the box's contents. I had the pictures, I was just too lazy to send them the first time. The follow up in which I told them I was not happy with their response, I included the pictures showing how the one leaky/broken item affected/destroyed all other items in the box. They were like oooh that's really bad here's 100 points AND we'll send you a replacement order free and we'll try to package it better. They used a box that was MUCH too large and the Karma Organic nail polish leaked due to a dented cap most likely because the box was too large and there was very little cushioning, and boy for it being organic, it REALLY messes plastic up!

I think that dented cap issue on the nail polish remover was a manufacturing problem-or a BB warehouse issue (storage/moving?).  I got the same polish remover with a dented cap too.  It didn't leak though, it wasn't dented all the way through, but is hanging on by a thread.  Any more of a dent and it'd have spilled out in my box.  

-----------------

Also, just something I've paid more attention to lately... anybody who has an issue with BB, for whatever reason... when you call or email them, don't sit around waiting for them to make an offer to fix things.  When you contact them, state flat out what you want to rectify the issue- or a range of options you'd be okay with.  You can still be nice, but always be firm!  I always give a couple of options I'm okay with, and some reps have given me my first option, a few of them have given me ALL my options combined.  Most of the time the reps are great, but if you draw the short stick and get a bad one, if you're not firm about what you want you'll end up being one of the people with no added sorry points or not the resolution you wanted.  I personally make sure to let them know how unacceptable and irritated I am, but I'm not out right witchy/rude ( at least from the start).  The rep you get isn't personally the one who did wrong of course, but you as a customer have a right to voice your opinions of the company and a right to proper treatment for what you paid for.  If you're not firm, and sound kind of uber sweet/understanding in your emails, and you happen to get the bad rep, they're going to offer you the least they can get away with (like the male reps, who tend to not give sorry points out!) /emoticons/[email protected] 2x" width="20" height="20" />   

I have been noticing around all the Birchbox threads a lot of unequal treatment for similar issues, and some people not wanting to be mean etc to the reps.  I just thought I'd put this out there from everything I've noticed and experienced myself.   /emoticons/[email protected] 2x" width="20" height="20" />  

 

[KayEss]

Browsing the new arrivals and saw this:

http://www.birchbox.com/shop/featured/new/beauty-protector-protect-and-treat-hair-masque

YAY! I hope they sample this for July. /emoticons/[email protected] 2x" width="20" height="20" />

I would love to try this! I don't think I'll ever lose loyalty to Amika but I love testing out hair masks! I straighten my hair every day so it can really use a little help sometimes.

 

[tacehtpuekam]

I would love to try this! I don't think I'll ever lose loyalty to Amika but I love testing out hair masks! I straighten my hair every day so it can really use a little help sometimes.

Amika is my favorite too! /emoticons/[email protected] 2x" width="20" height="20" /> Birchbox sent me FOUR of them instead of one during the whole warehouse issue debacle and said I could keep them all when I offered to return the extras. The most exciting thing ever!

I wasn't super impressed with the Beauty Protector shampoo & conditioner, but I love the spray & the oil. Will be very curious to see how the mask works out. 

 

[meganbernadette]

YESSSSS! I opened a second account with the BBJETBLUE code hoping that the Birchbox gods would give me Laqa in Menatour... I just looked at my new account and I'm getting box 45! I don't even care that 5 of the 7 items are dupes! (I got box 27 on my regular account- I'll have 2 of the Davines products, Foie de Joie, and Egyptian magic between the two boxes this month)

If anyone is still interested in using the above code to get a new subscription and really wants the purple laqa like I did, I think it helps to mark "trendy" under your look and say that you can never have too many makeup products.

 

[gypsiemagic]

Ummm I wish I could fly Mint ASAP. 

ugh, my best friend is in a situation where she flies first class more often than not, and it's like the only thing in life i can't help but be jealous about. we're flying economy plus to europe, and while more legroom is cool... a seat that turns into a bed is super cool. she's super sweet and always snags an extra amenity kit for me though /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[katiecoll]

Just got my box contents updated for my  newly subbed box - it's the Davines, Egyption magic, Laqa, Folle de Joie, and suki exfoliator.

That must be the common one for the late arrival subs.

 

[ashleylind]

Just got my box contents updated for my  newly subbed box - it's the Davines, Egyption magic, Laqa, Folle de Joie, and suki exfoliator.

That must be the common one for the late arrival subs.

Now I want to start another sub! That's a great box.

 

[zadidoll]

Huh? 

She said damaged or defective items from their shop.

I bought a vessel with a combo of promo code, points and money. It arrived damaged, they sent me a replacement. The replacement they sent me arrived damaged.  At that point they gave me a credit to their shop which equaled the cost of the item (less the promo code I used).

Oh! From the shop! I thought from the sampler box.

 

[sweetyzoya]

I received the Benefit Push Up Liner (deluxe mini) in the mail today from Birchbox with a card saying I was a winner so people might still be getting one even if they did not get one in their box  /emoticons/[email protected] 2x" width="20" height="20" />

did it come USPS or UPS? I have a package coming today from birchbox and thought it was the KS necklace.. Now, I'm wondering if its the liner..

 

[Savannarose726]

I have a question- I subbed to Birchbox on June 12, haven't had anything come up yet though, it just says it'll ship by June 10 (way to go on that one Birchbox). I've never subbed to them, I've been a long time Ipsy girl, but decided to give Birchbox a try since the point system is so good. Should I be getting June? If so, I want to see my box # or contents.... Ahh!