Birchbox February 2014 (SPOILERS)

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I received my box the other night, and I was surprised by how much I love the scent of the Bain de Terre passion flower shampoo and conditioner. I'm super excited to use them.
Good to know! I'm getting these as well and my box is out for delivery along with my ipsy! Yay! Can't wait to play with all my new pretty things!
 
For those who got this box, anyone notice how the truffle serum sample pictured is different (looks bigger) than the actual one received?  The sample I received is closer to the size of the BP oil.  

 
Quote: Originally Posted by TheGlamGal /img/forum/go_quote.gif
  For those who got this box, anyone notice how the truffle serum sample pictured is different (looks bigger) than the actual one received?  The sample I received is closer to the size of the BP oil.  
Hmmm, for some reason the pic didn't show up and I don't know what box# it is to post the link.  

 
I wasn't under the impression we would be getting a full size of that?

For those who got this box, anyone notice how the truffle serum sample pictured is different (looks bigger) than the actual one received?  The sample I received is closer to the size of the BP oil.  
 
Quote: Originally Posted by usofjessamerica /img/forum/go_quote.gif

I wasn't under the impression we would be getting a full size of that?
Right.  I'm referring to the pic where they show you what the actual samples will look like all together (at the top right of the page).  It shows a different tube (larger and a different color) than the one I received.  The full size product comes in a bottle….that's not what I am referring to.  

 
Quote: Originally Posted by Glitterazzi /img/forum/go_quote.gif
  Really interesting article about Birchbox and how it's struggling to expand.  It's too bad the author didn't make any attempt to talk to people who actually like their BB.  I don't think five people is a very good sample.

http://ohhword.com/2014/02/12/is-birchbox-starting-to-hit-some-scaling-woes/

LOL.  What a poorly sampled article.  ask a few Ipsy subscribers their opinion on Birchbox.... that tells the whole story

http://pando.com/2013/08/15/with-400000-subscribers-birchbox-expands-from-beauty-in-a-box-to-lifestyle-products/

That one is much better -- it actually explains to me why they are quick to hand out $10 worth of points.  They recognize their sample difficulties, but also are loathe to report a downturn in numbers.  Accordingly, they will give out money to a) keep customers and B) get customers to purchase full-size.  I think BB is an incredibly inspiring women-led business with some serious savvy.  

 
Quote: Originally Posted by Charity1217 /img/forum/go_quote.gif
  On 2 of my accounts I am getting dupe boxes of #9.  I just checked the tracking on both boxes and one shipped on the 6th and the other box shipped on the 10th.  Has anyone had the same box ship out 4 days apart?  I'm wondering if it is a mistake and I will be getting a different box on the later account.  It seems like there is more glitches this month than usual.  It doesn't matter to me because either way I'm fine but I find it weird that they ship in waves yet the same box will ship out so far apart.

Yep- this happened to me several months ago.

 
I don't understand why Birchbox sent out the hair oil in glass bottles. Isn't the packaging for the full size plastic? Why would they package it differently, cost perhaps? It just doesn't make sense because there are wayyyy too many people who have recieved broken samples.

 
Quote: Originally Posted by Glitterazzi /img/forum/go_quote.gif
  Really interesting article about Birchbox and how it's struggling to expand.  It's too bad the author didn't make any attempt to talk to people who actually like their BB.  I don't think five people is a very good sample.

http://ohhword.com/2014/02/12/is-birchbox-starting-to-hit-some-scaling-woes/
I agree the article/blog seemed under-researched and more like some random thoughts off the top of the author's head.

I do feel like Birchbox has had some significant issues in the past 6 months or so, compared to my first year of subscription and purchases.  Incorrect information on the website, website glitches, packing issues in the monthly boxes, packing issues in purchases, etc.  However, I feel like the variety of products in the boxes has grown over the months/years.  I purchase more from the shop now than I did when I first began subscribing...the shop has definitely expanded.

The Ipsy vs. Birchbox thing is a totally different subject, in my opinion.

 
Quote: Originally Posted by Glitterazzi /img/forum/go_quote.gif
  Really interesting article about Birchbox and how it's struggling to expand.  It's too bad the author didn't make any attempt to talk to people who actually like their BB.  I don't think five people is a very good sample.

http://ohhword.com/2014/02/12/is-birchbox-starting-to-hit-some-scaling-woes/
Here's another angle about what it takes to survive as a sub box company:

http://www.entrepreneur.com/article/231443 & this article says BirchBox is on track to triple sales http://www.entrepreneur.com/article/229852

We all know Ipsy is for one type of customer, Birchbox is for another.

 
Quote: Originally Posted by camel11 /img/forum/go_quote.gif
 
LOL.  What a poorly sampled article.  ask a few Ipsy subscribers their opinion on Birchbox.... that tells the whole story!
iagree.gif
 I love my Birchbox, and now everyone around me has Birchbox and they love it too!  In fact, of the people I have turned on to BB, all but one have more than one account at BB!  If you are reading this thread BB, please know most of us love you!  (Just remember to ask the interns to pack the glass samples better next time.) 
marchmellow.gif
(Happy snowman for my college being cancelled tomorrow too--now over ten inches of snow on the ground in TN!)

 
Quote: Originally Posted by Glitterazzi /img/forum/go_quote.gif
  Really interesting article about Birchbox and how it's struggling to expand.  It's too bad the author didn't make any attempt to talk to people who actually like their BB.  I don't think five people is a very good sample.

http://ohhword.com/2014/02/12/is-birchbox-starting-to-hit-some-scaling-woes/

Reading that article now. This part annoys me.

Quote: One particular subscription fan, who uses fashion subscription service Stitchfix religously and is one of its longest running customers, told me she tried Birchbox for awhile. The variety in each box didn’t keep her interest. She’s switched to Michelle Phan’s Ipsy instead because it sends her more makeup and “stuff that isn’t just anti-aging wrinkle cream.â€

Another person trying out Birchbox and Ipsy echoed the sentiment, telling me she is considering canceling her Birchbox and prefers Ipsy because, “The products feel a little less samply and it comes together in a cute little makeup bag whereas Birchbox just comes in a box.â€

Birchbox is probably taking on more customers as fast as it may be losing some. But it’s not ideal for a subscription e-commerce company when users start jumping ship for the competitor.

And what the article doesn't mention is that while Ipsy "obtains" Birchbox subscribers, Birchbox is gaining Ipsy subscribers who are stick of the cheap quality of makeup sent out. Sure Ipsy send out more makeup, including more full size, but the vast majority are "no-name brands" that uses private label manufactures so their products are sold under different labels which are made in unknown origins and may or may not be animal tested. Birchbox continues to send out higher quality products than Ipsy. What hurts Birchbox is the fact that in order to accommodate 400,000+ subscribers they have to send out a huge amount of box variations (this month it was 61 or 63 variations) and reduce the size of products sent due to the cost for the company they're working with.

I love Birchbox and I love Ipsy but both are vastly different in the types of products they send out as well as the quality.

BTW - notice you can't even comment on the article?

 
Quote: Originally Posted by easybreezy /img/forum/go_quote.gif
  I agree the article/blog seemed under-researched and more like some random thoughts off the top of the author's head.

I do feel like Birchbox has had some significant issues in the past 6 months or so, compared to my first year of subscription and purchases.  Incorrect information on the website, website glitches, packing issues in the monthly boxes, packing issues in purchases, etc.  However, I feel like the variety of products in the boxes has grown over the months/years.  I purchase more from the shop now than I did when I first began subscribing...the shop has definitely expanded.

The Ipsy vs. Birchbox thing is a totally different subject, in my opinion.
I agree! I think that this anecdotal article really didn't give much information. Its all speculative on the BB-Business side too. Oh, and a sample of 5 people's opinions is SOOO TELLING of a company with 400,000 + subscribers. I don't like that they got into Birchbox vs. Ipsy because its not like anyone is making a person *only* choose one!

 
Quote: Originally Posted by camel11 /img/forum/go_quote.gif
 
LOL.  What a poorly sampled article.  ask a few Ipsy subscribers their opinion on Birchbox.... that tells the whole story!
Yes- I think a lot of ipsy subscribers expect it to be the same as ipsy, and it is not supposed to be.  People who love ipsy tend to want full size products, and lots of makeup- things that take forever to get through so you aren't trying to buy more right away.  Birchbox is truly a sampling service- you will get a full size every now and again, but I got a full size of the stila one step bronze in july of 2012 and I don't think I will ever get through the whole thing.  Birchbox incentivises you to buy from their shop because of the points, they count on that the majority of subscribers will use their points when they reach 100, and then spend real money to cover the rest.

I think most of the people who get an receive both see value in both methods.

I just don't trust any article like that who only interviews the unhappy people.  We had a similar issue on this thread sometime last year- someone set up a poll and sent it out to all the subscribers about what they thought about birchbox- but it was made by someone who was very unhappy with the service, so all the answers were skewed towards what was wrong with it, so a lot of people who like bb felt like it was pretty biased from the get go, not purposefully of course.

 
Quote: Originally Posted by camel11 /img/forum/go_quote.gif
 
LOL.  What a poorly sampled article.  ask a few Ipsy subscribers their opinion on Birchbox.... that tells the whole story

http://pando.com/2013/08/15/with-400000-subscribers-birchbox-expands-from-beauty-in-a-box-to-lifestyle-products/

That one is much better -- it actually explains to me why they are quick to hand out $10 worth of points.  They recognize their sample difficulties, but also are loathe to report a downturn in numbers.  Accordingly, they will give out money to a) keep customers and B) get customers to purchase full-size.  I think BB is an incredibly inspiring women-led business with some serious savvy.
I'd give my eyeteeth to hear someone interviewing Beauty Army subscribers...if any are left.

 
Quote: Originally Posted by caseybean025 /img/forum/go_quote.gif


Good to know! I'm getting these as well and my box is out for delivery along with my ipsy! Yay! Can't wait to play with all my new pretty things!
I agree. Originally I wasn't thrilled to open my box and see them but as soon as I smelled them I cheered right up. They are a great size too. I can't wait to try them out this weekend.

 
Quote:Originally Posted by KellyKaye /img/forum/go_quote.gif

I don't understand why Birchbox sent out the hair oil in glass bottles. Isn't the packaging for the full size plastic? Why would they package it differently, cost perhaps? It just doesn't make sense because there are wayyyy too many people who have recieved broken samples.


This might be completely wrong, but I always thought it was the brand who created the samples and Birchbox just distributes them. So, for those underwhelmed by the Smashbox sample and the Big Easy peelie, it's not actually Birchbox who is to blame for the size of the sample. The same would go for the glass bottle, however in that case I think it was really thoughtless of Birchbox to send a tiny glass bottle in a large box that can bounce around and ultimately break. They've sent tiny glass perfume samples in a cardboard pillow pack before... They should have utilized something similar for the hair oil. I'm shocked that someone didn't put more thought into that.
 
Quote: Originally Posted by Rachel S /img/forum/go_quote.gif
  Quote: Originally Posted by KellyKaye /img/forum/go_quote.gif

I don't understand why Birchbox sent out the hair oil in glass bottles. Isn't the packaging for the full size plastic? Why would they package it differently, cost perhaps? It just doesn't make sense because there are wayyyy too many people who have recieved broken samples.



This might be completely wrong, but I always thought it was the brand who created the samples and Birchbox just distributes them. So, for those underwhelmed by the Smashbox sample and the Big Easy peelie, it's not actually Birchbox who is to blame for the size of the sample.

The same would go for the glass bottle, however in that case I think it was really thoughtless of Birchbox to send a tiny glass bottle in a large box that can bounce around and ultimately break. They've sent tiny glass perfume samples in a cardboard pillow pack before... They should have utilized something similar for the hair oil. I'm shocked that someone didn't put more thought into that.
Birchbox does chose what goes in the boxes though, they could have easily included another item in the box.  I know that the peelie and the card are extras, but the peelie as least is the saddest extra I have ever seen.  At least the shadows can be used once, enough to get a feel for them to leave a review.  But how do you review a product that won't even cover you whole face one time?

 
Quote: Originally Posted by MissRoe /img/forum/go_quote.gif

  But that Camille Beckman-love love love!!!

Oh yes. I received this in December in Morelia and instantly purchased a full size which I NEVER do with hand creams. Never. Last week I was going to purchase a second tube to keep on my desk at work but that 1 (of the 3) scent was no longer listed. I was so sad thinking they may have dropped it from the shop but when I checked again yesterday all 3 are now showing as out of stock. I put myself on the waitlist so I can get another as soon as they come back in.

 

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