I think that was also the case in Palo Alto. I went to the event. First, I was surprised by lack of organization: now one actually asked for invitation, or told me what to do or what is going on. Then, I saw magic pink boxes (SCORE!) and grabbed one. Cruised through the shop - Ann Taylor is not my piece of cake, so that wasn't very tempting, had a champaign, talked to a Juicy Beauty representative, that was nice, checked out the line (~30 min) for the make up touch up.  Then I headed back home. Of cause I have opened the box on the parking lot, and guess what, it was EMPTY. I was like "WTF"?. So, I headed back, found some girl that looked like she had something to do with BB, and said that my box was empty. She smiled and said "Oh no, I think you have got one of display boxes", so she went away and brought me a box from behind the counter. I was slightly puzzled. Now I am guessing, that the real box was given only with a purchase. However, the invitation was saying about "complimentary" boxes. All in all - very mixed emotions! why lure people to the event where nothing will be happening? Send a coupon, tell about special present from BB with a purchase, or something. That wasn't a bigger deal than that, was it?Â