Beauty Fix

[StillPooh]

I finally get up my nerve to give it a go, and the website/system is FUBAR.

Customer Service said to call back in a half hour or so and hopefully they'll be back up and can help me.

 

[StillPooh]

System is back up, and my order has gone through at $19.99! Yay!

 

[cupcake85bomb]

did new stuff come out? I cant get the site to work /emoticons/[email protected] 2x" width="20" height="20" />

 

[StillPooh]

Just got my shipping email, and it looks like the BFBLOG discount code did NOT apply.

This, in spite of 'Ashley' assuring me it would, when the order shipped. So I fired off an email to customer service, and am waiting to hear back. How hard it is to get this fixed will be the deciding factor in whether or not I cancel immediately or stay on with Beautyfix.

 

[dreile]

Originally Posted by StillPooh /img/forum/go_quote.gif

Just got my shipping email, and it looks like the BFBLOG discount code did NOT apply.

This, in spite of 'Ashley' assuring me it would, when the order shipped. So I fired off an email to customer service, and am waiting to hear back. How hard it is to get this fixed will be the deciding factor in whether or not I cancel immediately or stay on with Beautyfix.

That's just not right!!!

  I hope they get it fixed for you.

 

[nelliebelle1197]

THIS is why I can't bring myself to join. I am also suspicious about where they get their merchandise. A couple of people have posted about strange boxes and off colors from the Dermstore.  I want to join so badly I fill a bag every couple months, but I can never hit "send". Well, I did once, and when the BFBLOG code didn't work, I called and got rude CS. But still, I long....

Originally Posted by StillPooh /img/forum/go_quote.gif

Just got my shipping email, and it looks like the BFBLOG discount code did NOT apply.

This, in spite of 'Ashley' assuring me it would, when the order shipped. So I fired off an email to customer service, and am waiting to hear back. How hard it is to get this fixed will be the deciding factor in whether or not I cancel immediately or stay on with Beautyfix.

 

[StillPooh]

Originally Posted by nelliebelle1197 /img/forum/go_quote.gif

 I want to join so badly I fill a bag every couple months, but I can never hit "send". Well, I did once, and when the BFBLOG code didn't work, I called and got rude CS. But still, I long....

I've been doing that forever, too. This time I finally fell for it, and look what happened! If they refuse to give me the discount, I will refuse the package when it arrives and dispute the $49.99 charge with my Mastercard company.

 

[StillPooh]

I am SO irritated with this company already! They have not responded to the email I sent two days ago. My shipment is in transit with a delivery date of 7/7. The $49.99 charge is still on my MasterCard, but listed as "pending". I am canceling the minute I get this mess straightened out!

 

[Wida]

This happened to me last quarter.  The BFBLOG code did not apply online so I called customer service and got a rude CS agent who argued with me about the code but finally did apply it to my order.  There was a 49.99 pending charge on my credit card for almost a week, and when it finally did go through it was at the 19.99.  Hopefully, that's what happens with your charge too.  I will not order anything from them again though.  I wasn't super impressed with the items offered and it was a pain to deal with them.

Originally Posted by StillPooh /img/forum/go_quote.gif

I am SO irritated with this company already! They have not responded to the email I sent two days ago. My shipment is in transit with a delivery date of 7/7. The $49.99 charge is still on my MasterCard, but listed as "pending".
I am canceling the minute I get this mess straightened out!

 

[StillPooh]

This happened to me last quarter.  The BFBLOG code did not apply online so I called customer service and got a rude CS agent who argued with me about the code but finally did apply it to my order.  There was a 49.99 pending charge on my credit card for almost a week, and when it finally did go through it was at the 19.99.  Hopefully, that's what happens with your charge too. 

I'm gonna try to hold my temper until I see the amount when the charge finally posts. But I am NOT feeling the love for Beautyfix!

 

[SimplyChelle xX]

^^^The same thing happened to me! I ordered over the phone because i had an issue with my card and wanted to MAKE SURE the BFBLOGS code was applied and after the CS rep assured me it would, lo and behold.... IT DID NOT GET APPLIED!! I called and they said I would be issued a credit but i am still waiting for it!!! Ughh I feel your frustration!!​

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Also, did anyone else order to IQ Derma Clear Remedy hydrating lotion?? I CAN NOT STAND THE SMEL!! OMG I AM SO DISSAPOINTED /emoticons/[email protected] 2x" width="20" height="20" /> Also dont like the baby powder smell of the Perricone MD cleanser /emoticons/[email protected] 2x" width="20" height="20" /> Whats up with products having such horrible scents!?​

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Needless to say, these two items are up for trade along with the Murad primer and eye lift perfector. ​

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If anyone is interested let me know!!!!​

 

[LahDiDah]

Originally Posted by StillPooh /img/forum/go_quote.gif
I am SO irritated with this company already! They have not responded to the email I sent two days ago. My shipment is in transit with a delivery date of 7/7. The $49.99 charge is still on my MasterCard, but listed as "pending".

I am canceling the minute I get this mess straightened out!

I understand your frustration, but keep in mind that yesterday was a holiday. Hopefully they'll get back to you by the end of business day today.

 

[StillPooh]

Originally Posted by LahDiDah /img/forum/go_quote.gif

 keep in mind that yesterday was a holiday.

Nobody I know (other than government workers) gets July 4th off!

A lot of my frustration is due to the fact that it shouldn't have happened in the first place. Their website should have put the code through and reflected the discounted amount on my receipt without the need for human intervention.

 

[cjeanette]

Originally Posted by StillPooh /img/forum/go_quote.gif

Nobody I know (other than government workers) gets July 4th off!

A lot of my frustration is due to the fact that it shouldn't have happened in the first place. Their website should have put the code through and reflected the discounted amount on my receipt without the need for human intervention.

 Really?  I don't know anyone who wasn't off for thr 4th.  Pretty standard.

 

[StillPooh]

Guess it depends on what you do for a living. As a nurse, I worked every single holiday you can imagine. Nobody (or almost nobody) who works in retail got the 4th off, either.

Originally Posted by cjeanette /img/forum/go_quote.gif

 Really?  I don't know anyone who wasn't off for thr 4th.  Pretty standard.

 

[MissLindaJean]

Originally Posted by StillPooh /img/forum/go_quote.gif

Guess it depends on what you do for a living. As a nurse, I worked every single holiday you can imagine. Nobody (or almost nobody) who works in retail got the 4th off, either.

Absoluteyl! Government people get the holiday off and probably administrative staff, depending on where you work. Almost everyone I know gets stuck working holidays lol, myself included. So long as I'm making that extra dollar, I'm not minding too much. 

 

[StillPooh]

Originally Posted by MissLindaJean /img/forum/go_quote.gif


Absoluteyl! Government people get the holiday off and probably administrative staff, depending on where you work. Almost everyone I know gets stuck working holidays lol, myself included. So long as I'm making that extra dollar, I'm not minding too much. 

Here's to time-and-a-half!

I did get seriously annoyed when my USAF hubby (now retired) would get off for things like Martin Luther King Day, while I worked Christmas and New Years, though.

 

[mimosette]

   My daughter ordered using the code on a pre-paid card. She only loaded $40 on her card . Order seemed to go through with the discount on the site, she got a confirmation email . Then next day got an email "there is a problem with your card". Well, if they tried to bill full price, then YES, there is a problem. BECAUSE THEY WERE ONLY AUTHORIZED TO CHARGE 19.99 !

 

[MissLindaJean]

Originally Posted by StillPooh /img/forum/go_quote.gif


Here's to time-and-a-half!

I did get seriously annoyed when my USAF hubby (now retired) would get off for things like Martin Luther King Day, while I worked Christmas and New Years, though.

Yes, I know..it's ridiculous what holidays people get off..I work in a hospital as a CNA, so I'm right there with you. Luckily, I do 12 hr nights and so I get my holiday pay if I work the night going into the holiday...makes sense?  The only time I really want the holiday off is Thanksgiving...sadly, I'm one of those crazy Black Friday shoppers lol!

 

[mimosette]

    My husband and daughter both worked the 4th. I was off, but I work in education, so I'm off for the summer right now. But our schedules changed this year, and we will have to go to school and work ON LABOR DAY this year. School has never not been out for Labor Day before.

  OK, so my daughter called Beauty Fix about her declined card/order. The BFBLOG is definitely not a valid code an longer. They now have a code for $20 off new customers. She tried to use that , which would have made her total $29.99 , fine with her,fine with her pre-loaded card with a balance of $40. It declined the card. The customer service lady told her to call the card issuer and make sure she had activated the card, even though she has already used it.

She called, no probs with the card. The problem was on Beauty Fix's end. Obviously they were still trying to charge the full amount of $49.99.