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Originally Posted by GirlyEnthusiast /img/forum/go_quote.gif
Uh oh, what happened?
I'm just cping what I wrote in the birchbox thread;
I had placed an order two weeks ago, nothing said out of stock on the website. I got an email stating it they "hoped" to have the items back in stock by Feb. 18th, two weeks after I'd placed my order. They were holding back my entire order until they had those items back in stock, and I asked if I could remove the items and add something else so I still got the free gift and they said there was no way to do it. So I emailed again, asking if my items would be back in stock by Feb. 18th, and they said that date had now moved to the 25th, making it three weeks after I'd placed my order that it MIGHT ship out. So I cancelled the entire order, which I had used my coupon code on, and tried to place another order, and reuse the coupon code, which was my "reward" for filling out a survey on an item in a beauty fix box. The code obviously said it had been used, despite cancelling the previous order. I emailed asking if they could reactivate the coupon since I hadn't actually got to use it, and they said they couldn't reactivate a code that had already been used.