Got it. Thanks. Yeah, i've read that exchanges are only valid on sizes and defects. Sigh! I like the charcoal too!I know you can exchange for another size but I don't *think* we can change colors. It doesn't hurt to ask though. If you have luck I would DEFINITELY trade mine for the charcoal or light aqua.
I think they're hoping at CS that they aren't sitting on the dock waiting for pickup or that fedex forgot to scan them. At least its not spring Rachel Zoe where I got my box a good months after other people had received theirs.Broke down and wrote to customer service since my tracking has been in the label created stage since 6/15/16.
*edit* - okay trying not to get too annoyed BUT... I heard back from CS and they said that FedEx shows it will deliver today and to let them know if it doesn't come. Well you can disregard the delivery date considering only the label was created and the box has not moved or been picked up.
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